WVC Operations Director

The Operations Director is responsible for the strategic leadership and results-based management of World Vision Cambodia’s programming operations (including Transformational Development (TD), Humanitarian and Emergency Affairs (HEA), program quality, technical support, and sponsorship).

Strategic Management

-Stay abreast of, analyze and advise the National Director on trends in programming, operational, country and donor environments to facilitate strategic decision making and planning

-Provide leadership in the development, review and monitoring of strategies and plans, in alignment with World Vision Cambodia (WVC)’s five year strategic plan, Regional & Global Strategy frameworks

-Ensure all Operations Departments, Programs and Projects reflect WV’s Integrated Focus and Principle Level Choices, and support WVI Ministry Objectives

-Ensure rolling multi-year growth plans for Area Development Programs (ADPs) and other programs are maintained, taking the lead in negotiations with Support Offices

-Ensure strategically aligned and proactive resource acquisition to ensure program commitments can be fulfilled

Program Quality & Integration

-Ensure strong Design, Monitoring and Evaluation (DME) and Learning through Evaluation with Accountability and Planning (LEAP) compliance in projects through effective collaboration between program operations and the PQL-LEAP department.

-Ensure systems are in place to ensure all programs are producing quality designs and outputs that make a significant difference in the communities where WVC works.

-Ensure effective models of integration between funding types, between Zonal Operations and Sectoral Programs are developed, understood and used for design, implementation, monitoring and evaluation.

-Ensure integration between projects is seen as a priority at all levels within the Operations departments, and that the synergy of integration is actively sought and planned for

-Ensure all programs and projects integrate child well-being outcomes and make a measurable contribution to child well-being

-Ensure programme and project managers are meeting high standards of grant management and compliance for all government grant funded projects

-Ensure integrated audit findings (international and local) are communicated to appropriate managers and an effective response is implemented

-Support and manage innovations and new initiatives to improve program quality and impact; enable organizational learning and reflection

Financial Management

-Ensure the management and regular review of all operations budgets, project funding, expenditures and accomplishment of ministry objectives.

-Ensure all projects remain within budget.

-Oversee Operations Division compliance with all relevant sections of the Field Financial Manual including proper accounting systems and practices

-Ensure that projects/management provide appropriate responses on all audit reports and findings.  Ensure that implementation plans are developed for the recommendations of the audit reports.

-Ensure integrated audit findings (international and local) are communicated to appropriate managers and an effective response is implemented.

Internal Coordination / Contribution to Overall WVC Management

-Actively participate in Executive and Leadership Team and other senior management forums

-Ensure strong collaboration between Operations and the support function including finance, audit, administration, IT, communications and others

-Ensure effective liaison with VisionFund Cambodia and actively manage the integration of VFC microfinance services with WV Cambodia’s overall operations

Team Building & Human Resource Development

-Build cooperation, team spirit and a supportive, learning environment in the Operations Division and within WVC in general.

-Ensure capacity building of Cambodian staff in leadership development and key programming areas (including LEAP and new technical areas)

-Participate in the recruitment, selection and development of Operations staff. 

-Support the professional and personal development of Operations staff through on-the-job coaching, identification of learning and training needs and opportunities

-Facilitate a supportive environment for the spiritual formation of staff, the internalisation of WV’s Vision, Mission, and Core Values.

External Representation and Relations

-Support the National Director in representing WV to donors, line ministries and partner organizations.

-Ensure that the communications and representation of WVC with WV Support Offices, international donor organizations, and major donors from and by - Operations staff is of the highest quality and transparency

Twin Citizenship

-Proactively contribute to Regional and Partnership forums, initiatives, working groups and networks.

REQUIRED:

-Master’s Degree in international development or relevant social science, public health, business administration, or similar

-At least 8 years program management experience in an international development organization

-At least 2 years experience in a senior NGO management role in a developing country

-Proven leadership ability

-Demonstrated facilitation and collaboration skills

-Excellent written and verbal communication skills

-Excellent relational skills, especially in a cross-cultural environment, and ability to work well with national staff

-Ability to analyse and solve problems, innovate, persuade, network and negotiate

-Strong strategic and operational planning skills and ability to prioritise and handle multiple tasks

-Ability to work gracefully under pressure

-Able to work as part of a team as a positive contributor/ encourager

-Fluency in English required, knowledge of the Khmer language an asset, or willingness to learn it

-Demonstrated track record in resource acquisition and proposal development, including for major government donors

-Has initiated & implemented significant organizational change

-Experience in representation to government, donor & UN agencies

PREFERRED:

-Programming knowledge of a specific WV ministry sector