Structuring Partnerships for an Innovative Communications Environment (SPICE)

The Open Institute and its partner EZECOM will create an open platform for incubating and developing new services, enabling content providers working in any development sector, such as health, agriculture, and education, to share information in Khmer, and ensure the dissemination of information to audiences nationwide through mobile telephones.

Structuring Partnerships for an Innovative Communications Environment (SPICE)

In partnership with Ezecom, a Cambodian internet service provider, the United States supported the development of an Interactive Voice Response (IVR) system, in which Cambodians either called a number, or received a phone call, to hear recorded information in Khmer. For instance, in preparation for the July 2013 national elections, U.S. partners established a voter information IVR platform that received over 600 thousand calls, enabling over half a million citizens to become more informed voters. In another instance, U.S. partners set up an IVR system to provide garment workers with information about their legal rights. Since September 2013, 5,700 Cambodians have called in for information.

The United States also collaborated with Google to enable the latest version of Google's Android operating system to support Khmer script on mobile phones. Within a country where few Cambodians speak and read English proficiently, this intervention is significantly increasing Cambodians’ access to information.

These partnerships developed specific technologically-based tools that increased access to information for Cambodians, and enhanced the ability of civil society to connect with citizens and address development challenges.


  • United States Agency for International Development (USAID)

    Funding Agencies
    United States | Staff size: Unknown

    USAID is the lead U.S. Government agency that works to end extreme global poverty and enable resilient, democratic societies to realize their potential.

    U.S. foreign assistance has...

  • Ezecom

    Service Providers
    Cambodia | Staff size: Unknown

    Ezecom was founded to serve the rapidly expanding business and home user market in Cambodia. Launched in 2007, Ezecom has since become a leading provider for a wide variety of innovative...


    Staff size: 26-50 uses Google's strengths in information and technology to build products and advocate for policies that address global challenges. builds technology products to...

  • Open Institute

    Implementing NGO
    Cambodia | Staff size: 101-250

    The Open Institute is a non-governmental and not-for-profit organization that envisions Cambodia as a country in which widespread access to high quality education, information, communications...

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Key Information

LocationCambodia, East Asia and Pacific
  • Start Date 2012
  • End Date 2014
  • ValueUSD 547 Thousand