Telemedicine Project in Ghana

There is increasing demand for point-of-care support for health workers, so to minimize the number of unnecessary referrals to the District Hospital in Agroyesum, which is often overwhelmed by cases that could be treated from a distance using ICTs.

Telemedicine Project in Ghana

In an effort to strengthen human resources in rural areas and to improve the quality of primary healthcare, the Novartis Foundation for Sustainable Development, in cooperation with the Millennium Villages Project (MVP), the Ministry of Health and the Ministry of Communications in Ghana, National Health Insurance Agency Ghana, Ghana Health Service, and Ghana Medical Association, initiated a Telemedicine Project in Bonsaaso cluster in Ghana.

The Telemedicine Project aims to reduce transportation time and costs for patients and their families, to increase medical knowledge and safety in primary healthcare facilities, and to strengthen local capacities in e-health.

With the help of Ericsson, Airtel and Ghana Ministry of Communications, mobile network accessibility was expanded to 21 communities and all seven health facilities in the Bonsaaso cluster. These activities were complemented by the procurement of necessary equipment, including mobile phones, the creation of a toll-free emergency number.

The Telemedicine Project uses information and communications technology (ICT) to improve the medical referral system and reduce unnecessary travel. Healthcare personnel are trained in the use of mobile technologies to perform health consultations from a distance. Finally, a monitoring system evaluates the performance and the quality of the telemedicine services in a timely fashion. Data collection from the project will also lead to the improvement of healthcare practices and policy in Ghana. Best practices from the project aspire to inform future Ghana health strategies, particularly as the Ministry of Health scales up telemedicine services across the country.

Structured consultation ensures that the most important questions are answered for a rapid and accurate triaging and diagnosis, which ultimately helps decide whether or not a patient requires referral to the hospital.

Partnership objectives:

  • Improve access and availability of healthcare services.
  • Reduce unnecessary transportation and improve the referral system in rural areas.


  • Novartis AG

    Goods Supplier
    Switzerland | Staff size: 10,000+

    Novartis AG, was incorporated on 1996, provides healthcare solutions. The Company is a multinational group of companies specializing in the research, development, manufacturing and marketing of...

  • Earth Institute, Columbia University

    United States | Staff size: 51-100

    Columbia’s Earth Institute blends research in the physical and social sciences, education and practical solutions to help guide the world onto a path toward...

  • Ghana Health Service (GHS)

    Implementing NGO, Advocacy NGO
    Ghana | Staff size: 26-50

    The Ghana Health Service (GHS) is a Public Service body established under Act 525 of 1996 as required by the 1992 constitution. It is an autonomous Executive Agency responsible for...

  • Ghana Medical Association

    Ghana | Staff size: 26-50

    The first organized group of African doctors in Ghana was the Gold Coast Medical Practitioners Union which was formed in 1933 to act as a vehicle for redressing grievances of African medical...

  • Ghana Ministry of Communications

    Staff size: Unknown
  • Ministry of Health (Ghana)

    Staff size: Unknown

    As a critical Sector of the economy, the Ministry of Health seeks to improve the health status of all people living in Ghana thereby contributing to Government's vision of universal health...

  • Medgate

    Goods Supplier, Service Providers, Independent/None
    Canada | Staff size: 251-500

    Medgate is the leading global provider of enterprise Environmental, Health, Safety, and Quality (EHSQ) software solutions. Medgate's software is a total EHSQ and productivity solution that is...

  • National Health Insurance Authority

    Staff size: Unknown

More Resources

Key Information

LocationWest Africa, Ghana
  • Start Date 2009