About Project Insight:
Project Insight is CRS’ initiative to improve Finance, Human Resources and Supply Chain functions, including through a global rollout of Oracle technology. Improved processes will make CRS more efficient; using timely, accurate data for decisions will make CRS more effective. By equipping our staff with tools for better stewardship, Insight will help us to better meet the needs of those we serve. Nigeria, CARO’s largest Country Program, has been identified as a release 1 country. This requires focused attention and support. During the readiness phase it is equally important to capture a maximum of learning from which all other CARO CPs (and possibly beyond) can benefit.
As a member of the Regional (Operations) Team, the Insight Advisor supports country programs, in particular Nigeria, and regional leadership to prepare for Project Insight. The Advisor functions as Insight Lead in Nigeria, and coordinates and liaises with other CARO country and field offices, while they undertake activities that concretely prepare their people, processes and technology for Go-live and the subsequent adoption of Insight scheduled for 1 October 2019. The Advisor ensures visibility into regional preparedness for Insight through the monitoring of surveys, an activity status dashboard, and other two-way communications (including, but not limited to: news flashes, knowledge aids, virtual and in-person visits, field visits, etc.). The Advisor works in a highly collaborative manner with the regional CARO Change Management team (e.g., DRD-Ops, RFO, TA Compliance & Risk, TA HR, TA SCM, RIM, etc.) and other Project Insight team members, including Finance, HR and Supply Chain functions as well as IT and the Heads of Operations.
- Host regular on-site and/or online meetings regarding readiness activities. Schedule stakeholder groups to address critical topics in line with the project plan. Create and post readiness activity instructions, templates, and guidance materials in coordination with relevant stakeholders and Project Insight colleagues in HQ.
- Monitor a dashboard to track the completion status of readiness activities by country programs, prioritizing the Nigeria program.
- Actively pursue two-way communication and feedback loops through regular surveys, addressing questions and concerns as a standard part of meetings with Insight stakeholders.
- Develop a schedule for education sessions as a part of the Project Insight learning program. Create and post learning materials in coordination with key stakeholders; if/when necessary, facilitate translation of materials. Host events/sessions as appropriate.
- Collaborate with other change management team members in the region and HQ to conceptualize, design and create change management resources that support CARO staff, e.g., go-live readiness guides and manager toolkits.
- Analyze project metrics to assess the effectiveness of change management efforts.
- Contribute to cross-team meetings, planning and editorial processes.
- Stay abreast of overall Insight progress and project status, specifically for Nigeria.
Supervisory Responsibilities: None
Key Working Relationships:
Internal: CARO regional leadership, regional Change Management team (e.g. DRD-Ops, RFO, TA Compliance & Risk, TA HR, TA SCM, RIM, etc.), (Deputy) Country Representative(s), Country Program team members such as HoOps and those in Finance, HR and Supply Chain functions as well as IT (in Nigeria and other CARO CPs), Project Insight Leads and Subject Matter Experts in HQ.
External: Systems Integrator (Deloitte), consultants, possibly translators.
Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Serves with Integrity
- Models Stewardship
- Cultivates Constructive Relationships
- Promotes Learning
Required Qualifications and Experience:
- Bachelor’s degree in Business Administration or other relevant discipline required. Master’s degree strongly preferred.
- Minimum of 7 years work experience, ideally with an international organization, with progressive responsibility in one or more operations functions.
- Strong knowledge of business processes and policies in Finance, Human Resources, or Supply Chain.
- Experience in capturing knowledge and learning and communicating this to various audiences using different means/tools.
- Experience in mentoring, coaching, facilitation and training while applying adult learning principles and practices.
- Proficient in MS Office package (Excel, Word, PowerPoint, Visio) and information management systems. Experience with ERP systems highly preferred.
- Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision.
- Strong strategic, analytical, organizational, and systems thinking skills with capacity to see the big picture and ability to make sound judgment.
- Ethical conduct in accordance with recognized professional and organizational codes of ethics.
- Strong communication, presentation, facilitation, training, mentoring, and coaching skills.
- Proactive, resourceful and results-oriented.
Travel Required: 30% travel (minimum)
Language Requirements: Proficient writing and speaking in both English and French.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
NOTE: Applications will be accepted until this position is filled.