Job Title/Grade: Associate Director/Director, Technical Quality (Grades 11/12)
Reports to: Global Director
Department: Center for Digital Acceleration
Function of the Position: This position reports to the Global Director of DAI’s Center for Digital Acceleration. The Senior Manager/Director, Technical Quality is responsible for programming quality and achievement of development outcomes, maintaining strategic partnerships with teams and clients, ensuring client satisfaction, and is accountable for profit and loss performance of CDA projects. S/he will be responsible for developing and actively contributing to new business. Position requires approximately 20% international travel, as COVID-possible, including to CDA project portfolio countries, and has productive utilization targets set with the Senior Director (direct bill assignments and new business utilization).
Roles and Responsibilities:
1. Technical Quality Functions
Oversees a portfolio of projects within DAI’s Center for Digital Acceleration and supervises teams and Chiefs of Party (COPs). Draws on CDA technical resources and encourages team collaboration across the company. Resolves or escalates issues, acts as an advisor to project teams on complex issues. Keeps Senior Director and CDA Management Team informed of successes and key management and technical issues on CDA’s portfolio projects. Provides short-term management and technical assistance to field teams, and engages technical resources from CDA as needed. May serve as Acting COP or Team Leader.
2. New Business
Contributes to the development and implementation of CDA’s new business strategy. Regularly enters client and competitor intelligence in the client relationship management (CRM) system and participates in new business pre-positioning as a technical specialist, including strategic partner identification, conducting research, and analyzing trends. Serves as a proposal champion or manager at least twice a year, and additionally serves as a contributing writer and reviewer on other proposals across CDA as needed.
Ensures that assigned projects deliver quality results, and that activities are well-designed, and funds are expended to meet overall project objectives, contract deliverables, and indicator targets. Serves as sounding board for COP on strategic project decisions and provides thought leadership in program design and delivery. As necessary, supports project annual work planning, pause and reflect sessions, as well as conducting quality control for deliverables, quarterly reports, and/or annual reports. As applicable, engages CDA team to optimize impact, apply global best practices including tools and techniques from other CDA projects worldwide. Ensures that DAI captures technical achievements and lessons learned. Encourages cross-project learning with CDA to develop solutions that are locally relevant, successful, and sustainable. Provides short-term technical assistance (STTA) and new business support to projects or geographies. Attends and presents at conferences or working groups as required. Engages in ongoing strategic recruitment efforts. Engages as needed in project-level recruitment in support of short-term and long-term field team vacancies. Serves as a thought partner to CDA Management Team members.
4. Project Team Quality
Ensures that project field teams have the resources, expertise, and management plans in place to successfully meet and exceed client expectations. Maintains regular communication and partnership with CDA project leadership (COP, Team Leader or otherwise) and the client, and checks-in periodically with the client (including at a minimum two annual client satisfaction monitoring calls). Participates in Quarterly Project Reviews (QPR). Works with the COP and Project Manager to manage and respond to CPAR ratings, manage adaptively, and to develop corrective action plans, as needed. Engages DAI’s human resources department on field and home office team personnel issues as needed. Develops a good working relationship with USAID clients and travels periodically to the field for management and/or technical visits.
5. Contract Management
Working with DAI’s contracts specialist and Regional Finance and Operations Managers (RFOMs), reviews and approves all budget realignments, contract modifications, subcontractor scopes of work (SOW) or ceiling modifications, key personnel approvals and changes. Reviews and approves statements of work for subcontracts and advises on technical issues for all US based subcontractors and partners. Supports contractual compliance and understands the unique features of the contract.
6. Financial Management
Ensures that projects meet financial performance targets as established in project pipeline budgets and Estimates to Complete (ETCs). Proactively works with team and RFOM to anticipate and prevent missed targets, non-billable expenses, key personnel vacancies, etc. Ensures that Project Manager and COP are taking appropriate corrective actions to address financial issues. Conducts financial reviews of portfolio with team, and tracks monthly invoices, understanding the causes of any major variances. Reviews technical justification and seeks Senior Director approval for “At Risk” requests. Reviews budgets and forecasts and ensures projections are reasonable/achievable.
7. Cross-CDA Support
Provides short-term coverage for Directors or Managers when they are traveling or serving as proposal manager or champion on a live bid.
8. Staff Management
Supervises and mentors Project Managers and COPs and Technical Quality Staff. Sets clear expectations, regularly provides feedback on an ongoing basis, conducts annual performance reviews and goal setting meetings and works with team members on their Individual Development Plans. Responsible for ensuring all members of the project and field teams take any required training in a timely manner. Oversees professional development of assigned staff and supports them to successfully carry out their SOWs. Encourages learning and knowledge sharing across the department and business unit. Oversees hiring process for new team members.
· Grade 11: Minimum of 11 years of experience and a bachelor’s degree; or 9 years of experience and a master’s degree
· Grade 12: Minimum of 13 years of experience and a bachelor’s degree; or 11 years of experience and a master’s degree
Additional Minimum Qualifications
· Knowledge of donor programs and technical quality oversight
· Minimum of 5 years of supervisory experience
· Excellent oral and written communication skills
· Demonstrated proficiency in client management
· Availability and willingness as needed to travel to all countries in which DAI operates, barring times DAI Global Security deems travel unsafe.
· Business development experience with proposal management, championing or writing USAID, FCDO or World Bank proposals
· Experience in one or more digital development technical areas such as: digital financial services/fintech, cybersecurity, digital agriculture, digital inclusion, digital economies, artificial intelligence/machine learning, edtech.
· Long-term field experience in a developing country context
· Regional experience/language skills relevant to Eastern Europe and Eurasia
· Experience with strategic recruitment
Supervisory Requirements: Generally, supervises two or more Project Managers/Associates and Chiefs of Party.
DAI is an equal opportunity/affirmative action employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.