Job Title/Grade: Associate Director/Director, Project Delivery Team, MENA-A for Grades 11/12
Reports to: Vice President, MENA & Afghanistan (MENA-A)
Department: USG Programs
Date: February 14, 2020
Function of the Position:
This position has full technical, financial, and compliance responsibility for a portfolio of projects within MENA-A. S/he ensures quality programming and achievement of development outcomes, strategic partnerships with team and client, client satisfaction, good CPAR ratings and is accountable for profit and loss performance of projects. S/he is responsible for building strong client relationships and is responsible for developing and actively contributing to new business. The incumbent of this position will have responsibility for one or several projects in Afghanistan must be prepared to travel to Afghanistan frequently.
Roles and Responsibilities:
1. Director Functions
Oversees a portfolio of projects within DAI’s MENA-A region. Manages resources across this group and encourages team collaboration. Resolves or escalates issues; acts as advisor to Project Manager and Associate, as well as Chief of Party and field team on complex issues. Keeps Regional VP and Field Operations Manager (RFOM) informed of key management and technical issues on the project. Provides short-term management and technical assistance to field teams and engages technical resources from Development Innovations team as needed. May serve as Acting COP. Executes authorities listed in Schedule of Authorities.
2. New Business
Significantly contributes to the development and implementation of USG’s New Business strategy. Regularly enters client and competitor intelligence in the Client Relationship Management (CRM) system and participates in new business pre-positioning as a country/technical specialist, including reconnaissance trips, strategic partner identification, conducting research, and analyzing trends. Coaches and mentors staff on pre-positioning and proposal development. Serves as a proposal champion or manager at least twice per year, and additionally serves as a contributing writer and reviewer on other proposals across USG.
Ensures that assigned projects deliver quality results, and that activities are well-designed and funds are expended to meet overall project objectives, contract deliverables, and indicator targets. Serves as sounding board for COP on strategic project decisions and provides thought leadership in program design and delivery. Supports project annual work planning, pause and reflect sessions, as well as conducting quality control for deliverables, quarterly reports, and/or annual reports, As applicable, engages Development Innovations (DI) team to optimize impact, apply global best practices including tools and techniques from other sector projects worldwide. Ensures that DAI captures technical achievements and lessons learned. Encourages cross-project learning with DI and throughout the MENA-A portfolio to deepen development solutions that are locally relevant, successful, and sustainable. Provides short-term technical assistance (STTA) and New Business support to projects or geographies within the Director’s technical area of expertise. Attends and presents at conferences or working groups as required. Engages in on-going strategic recruitment efforts. Engages as needed in project level recruitment in support of short-term and long-term field team vacancies. Serves as a technical mentor for Project Manager(s) and Associates(s).
4. Project Management
Ensures that project field teams have the resources, expertise, and management plans in place to successfully meet and exceed client expectations. Through regular check-ins, supports Project Managers to master their own job functions, including communicating effectively, understanding project activities and resource needs, sharing progress updates, and escalating issues as appropriate. Maintains regular communication and partnership with the COP and USAID, and checks-in periodically with the client (including at a minimum two annual client satisfaction monitoring calls). Participates in weekly Home Office – Field calls, and Quarterly Project Reviews (QPRs). Works with the COP and Project Manager to manage and respond to CPAR ratings, manage adaptively, and to develop corrective action plans, as needed. Engages DAI’s human resources department on field and home office team personnel issues as needed. May serve as start-up or close-down team leader. Develops a good working relationship with USAID clients and travels periodically to the field for management and/or technical visits.
5. Contract Management
Working with DAI’s contracts specialist and RFOM, reviews and approves all budget realignments, contract modifications, subcontractor scopes of work (SOW) or ceiling modifications, and key personnel approvals and changes. Reviews and approves Statements of Work for subcontracts and advises on technical issues for all US based subcontractors and partners. Supports contractual compliance and understands the unique features of the contract and its subcontracts.
6. Financial Management
Ensures that projects meet financial performance targets as established in project pipeline budgets and Estimates to Complete. Proactively works with team and RFOM to anticipate and prevent missed targets, non-billable expenses, key personnel vacancies, etc. Ensures that Project Manager and COP are taking appropriate corrective actions to address financial issues. Conducts financial reviews of portfolio with team and, several times a year, with RVP and RFOM, and tracks monthly project invoices, understanding the causes of any major variances. Reviews and processes “At Risk” requests in line with the Schedule of Authorities. Reviews and approves budgets and forecasts and ensures projections are reasonable/achievable.
7. Geography/Cross-DAI Support
Provides short-term coverage for Directors or Managers when they are traveling or serving as proposal manager or champion on a live bid.
8. Staff Management
Supervises and mentors Project Managers and COPs. Sets clear expectations, regularly provides feedback on an ongoing basis, conducts annual performance reviews and goal setting meetings and works with team members on their Individual Development Plans. Responsible for ensuring all members of the project and field teams take any required training in a timely manner. Oversees professional development of assigned staff and supports them to successfully carry out their SOWs. Encourages learning and knowledge sharing across the department and business unit. Oversees hiring process for new team members.
- Grade 11 : Minimum of 11 years of experience and a Bachelor’s degree; or 9 years of experience and a Master’s degree; or 7 years of experience and PhD.
- Grade 12 : Minimum of 13 years of experience and a Bachelor’s degree; or 11 years of experience and a Master’s degree; or 9 years of experience and a PhD.
Additional Minimum Qualifications
- Knowledge of USAID Programs and Regulations.
- Minimum of 5 years of supervisory experience
- Excellent oral and written communication skills
- Demonstrated proficiency in client management
- Availability and willingness as needed to travel to DAI countries of operations, including non-permissive security environments, facing instability or crisis
- Business Development experience with Proposal management, Championing and Writing USAID proposals
- Experience in one or more technical areas such as: local governance, economic growth, civil society development, public financial management, or preventing/countering violent extremism (P/CVE), and/or next generation DDR approaches
- Long-term field experience in a developing country or conflict/post-conflict country context
- Proficiency in Arabic, French, Spanish or other language relevant to the MENA-A portfolio
- Experience with strategic recruitment
Supervisory Requirements: Directly supervises HO Project Managers and field-based Chiefs of Party .
DAI is an equal opportunity/affirmative action employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. EOE- Minorities/Females/Disabled/Veterans