Background Information - Job-specific
The United Nations Department of Field Support, Information and communications Technology Division (UN DFS-ICTD) is responsible for the delivery of applications that satisfy the requirements of the Departments of Peacekeeping Operations and Field Support (DPKO/DFS) missions as well as Special Political Missions (SPMs).
DFS has implemented a range of systems to address the principal requirements of peacekeeping operations and to support and enhance the processes DFS undertakes.
UNOPS has been requested to assist in the implementation of this activity.
1. Support the rendering of system analysis services:
- Assist in the determination of operational feasibility of changes by evaluating and analysing the problem definition, requirements, proposed solutions and solution development
- Document and validate changes and solutions by generating technical information, flowcharts, layout diagrams, charts, code comments and clear code
- Ensure technical compatibility and user satisfaction with functional and non-functional requirements of solutions
- Review, assess and document applications’ architecture and resolve high-level functional issues
- Support and participate in the implementation of new systems, including data migration
2. Follow the established operating procedures:
- Design and develop software solutions following the established software development lifecycle process
- Prepare and install solutions by determining and designing systems specifications and following standards
- Protect operations by keeping information confidential
- Develop training materials, operating and user manuals
3. Liaise with other functions, teams and offices
- Work closely with different teams of developers, testers, end users and other to assess information needs, systems flow, data usage, work processes, problem areas
- Collect, analyze and provide information on development and service issues
- Assist with regular reporting on development activities and related statistics
4. Take active part in the definition and evolution of practices and procedures:
Impact of Results
- Improve operations by conducting analysis and recommending changes in policies and procedures;
- Keep abreast of new technologies and developments in the field and determine potential impacts on the quality management of the systems;
- Perform other duties as required.
The result of work of the Associate Systems Analyst impacts directly on delivery of services that satisfy the requirements of the Department as well as the performance of the services implemented in the DFS/DPKO field missions and headquarters. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only:
Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.
- Advanced University degree (Master’s degree or equivalent) in Information Systems / Information Technology, Computer Science or relevant field is required. A first level university degree with a combination of relevant academic qualifications and extensive experience in information technology may be accepted in lieu of the advanced university degree.
- A minimum of 2 years of progressively responsible professional experience in software development processes: analysis, design, coding, debugging/testing, problem solving, documentation and implementation.
- In-depth understanding of ICT principles and industry standards and the implementation of these procedures in large heterogeneous environments.
- Experience in coordinating the design, implementation, operations and maintenance of complex information systems.
- Experience and skills in operational and software project management. ITIL Certified, PRINCE2 Practitioner or PMP certifications are desirable.
English and French are the working languages of the UN Secretariat. For this job opening, fluency in English (both oral and written) is required; knowledge of another UN official language is desirable.
Contract type, level and duration
Contract type: Fixed Term Appointment
Contract level: P2
Contract duration: 1 year (renewable subject to funds availability and satisfactory performance)
For more details about United Nations staff contracts, please follow this link:
- Please note that the closing date is midnight Copenhagen time
- Applications received after the closing date will not be considered.
- Only those candidates that are short-listed for interviews will be notified.
- Qualified female candidates are strongly encouraged to apply.
- For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
- The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.
It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.
Background Information - UNOPS
UNOPS mission is to help people build better lives and countries achieve sustainable development.
UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.
UNOPS vision is a world where people can live full lives supported by appropriate, sustainable and resilient infrastructure, and by the efficient and transparent use of public resources in procurement and project management.
With over 8,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, where they need it. By implementing around 1,000 projects for our partners at any given time, UNOPS makes significant contributions to results on the ground, often in the most challenging environments.
Background information- ECR
Based in Geneva, the Europe and Central Asia Regional Office (ECR) supports UNOPS offices throughout the region through: management, financial and programmatic oversight of global and country-specific portfolios, clusters and operations centres, including hosting services; fund and management advisory services; project implementation; procuring goods and services; and managing human resources.
ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.
ECR strategy is to:
- Strengthen UNOPS role in operationalizing the Sustainable Development Goals with particular emphasis on health, environment and economic development.
- Position UNOPS in the Balkan sub-region, the Caucasus and Central Asia.
- Strengthen the implementation of ECR global and regional programmes, with revitalized partnerships in infrastructure, procurement and project management.
ECR operates global portfolios from offices in Geneva, Brussels and New York, and country-specific programmes from its operations and project centres located in Eastern Europe and Central Asian countries.
Background Information - Development Group Cluster
Based in the New York, the UNOPS Development Group Cluster supports diverse partners with their peacebuilding, humanitarian and development operations. For example, within the United Nations Development Programme, the Cluster works with the Bureau for Policy and Programme Support and the Office of South-South Cooperation.
The cluster also supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations in the delivery of project management and implementation services
About the Organization
"UNOPS plays a critical role in providing management services for our life-saving, peacebuilding, humanitarian and development operations. I have seen many examples of how these activities help suffering people in troubled parts of the world." - Ban Ki-Moon, United Nations Secretary-General
UNOPS mission is to expand the capacity of the UN system and its partners to implement peace building, humanitarian and development operations that matter for people in need.
Working in some of the world's most challenging environments, UNOPS vision is to always satisfy partners with management services that meet world-class standards of quality, speed and cost-effectiveness.
By assisting UN Organizations, international financial institutions, governments and other development partners, UNOPS makes significant, tangible contributions to results on the ground.
We employ more than 6000 personnel and on behalf of its partners, create thousands more work opportunities in local communities. With its headquarters in Copenhagen, Denmark, a network of seven regional offices and a further 20 operations and project centres, UNOPS oversees activities in more than 80 countries.
UNOPS is committed to achieving a truly diverse workforce.