Beneficiary Accountability Design Intern, ACESM Program

  • Entry-level, Full-time staff position
  • Posted on 13 April 2018

Job Description

At the heart of Pact is the promise of a better tomorrow. A nonprofit international development organization founded in 1971, Pact works on the ground in nearly 40 countries to improve the lives of those who are challenged by poverty and marginalization. We serve these communities because we envision a world where everyone owns their future. To do this, we build systemic solutions in partnership with local organizations, businesses, and governments that create sustainable and resilient communities where those we serve are heard, capable, and vibrant.

Pact is a recognized global leader in international development. Our staff have a range of expertise in areas including public health, capacity development, governance and civil society, natural resource management, poverty, fragile states, monitoring and evaluation, small-scale and artisanal mining, microfinance and more. This expertise is combined in Pact’s unique integrated approach, which focuses on systemic changes needed to improve people’s lives.

Program Overview
The Advancing Community Empowerment in Southeastern Myanmar (ACESM) project, is a 5-year, $48 million project funded by USAID and implemented by Pact in partnership with Community Partners International, Mercy Corps, and Save the Children and a range of local and regional organizations, to address a variety of community needs and development priorities in the region. The project aims to support communities in their empowerment processes by reducing vulnerabilities, promoting community participation in decision making, and strengthening mechanisms for more responsive and accountable local governance.

ACESM will work to foster integrated, inclusive, and sustainable service provision to underserved communities in areas of Southeastern Myanmar. Beginning with community-identified needs and solutions, the project takes a systems approach that constructively engages the demand and supply sides of service delivery, focusing on health, education, livelihoods, water/sanitation/hygiene (WASH), and disaster risk management.

Project partners will provide technical support for skills-building and institutional strengthening to nurture relationships and explore cooperation within and between communities, service providers, and decision makers. ACESM promotes a locally driven shift, where possible, from humanitarian assistance toward a strategic approach that can channel community voices and priorities towards improved, integrated service delivery and contribute to conditions for inclusive peace and development.

Position Purpose

As Program Prime, Pact seeks an intern to support the design and implementation ACESM-wide beneficiary accountability (BA) mechanisms and associated trainings to ensure responsiveness and transparency throughout its operations. In collaboration with a Pact specialist and ACESM consortium partner staff, the candidate will:

  1. Review accountability mechanisms of ACESM consortium partners
  2. Develop and pilot a context-appropriate approach to beneficiary accountability for the ACESM project
  3. Discover and map the current feedback journey for beneficiaries and implementation partners
  4. Generate ideas and prototypes to improve the beneficiary feedback experience
  5. Capture lessons and make recommendations for a full-project application

The candidate will evaluate current program accountability mechanisms, ideate new approaches building from existing feedback systems, leverage technology where possible, and follow human-centered design principles. (Existing products include a BA Guidebook, Statement of Commitment to Beneficiaries, and various village level mechanisms.)
The applicant will need to be passionate about good governance, human centered design, be willing to travel, have strong English skills, and understand the Myanmar context and of the southeastern region in particular. We expect the candidate to have a strong background in program management and facilitation. S/He need not be an expert on beneficiary accountability, but familiarity with the concepts and tools is a must.


  1. Work under the supervision of Pact’s Deputy Director of Governance and Civil Society to improve BA mechanisms.
  2. Meet with beneficiaries and staff as needed to build a strong understanding of their unmet needs and mapping their current end-to-end accountability experience.
  3. Provide recommendations to improve the design of mechanisms to receive, register, and respond to complaints from both project staff and project beneficiaries.
  4. Review and provide recommendations for improvements for Accountability-to-Beneficiaries Checklists and Facilitation guides for Beneficiaries and Implementing Partners.


  1. Journey map of the beneficiary accountability experience.
  2. Wireframes and mock-ups of beneficiary feedback and accountability mechanisms.
  3. Recommendations for improvements of BA Checklists and Facilitation guides.
  4. A final presentation and recommendations on findings of current BA processes.

Work will commence from the date of contract signing and last between 8-10 weeks. Applicant should indicate his/ her availability in the application.

Education and Experience Requirements:

  • Must be a current student in pursuit of or a recent graduate (within six months) with a Master’s degree in governance, public policy, development program management or similar field.
  • Strong training development and delivery skills required.
  • Must be familiar with beneficiary accountability tools and concepts.
  • Proficiency in English is required; proficiency in Myanmar is a plus.
  • Must be located in Yangon or able to relocate for the duration of the assignment.
  • Must be able and willing to travel within Myanmar under sometimes difficult conditions (poor roads, heavy rains, etc…)
  • US Citizens or students in US Academic institutions must be eligible to work in the United States.

The selected candidate may be eligible for reimbursement of some costs associated with the internship including travel, accommodation, visas, vaccinations, and time. The actual package will be dependent on the candidate’s individual circumstances and will be negotiated at the time of contracting.


All applicants are required to submit a cover letter expressing their interest in the opportunity with Pact and any relevant experience.
All applicants must submit the following information:

  • University where enrolled/ recently graduated
  • Degree program
  • Expected / actual graduation date
  • Will you receive credit for this internship?
  • Are you participating in a university-sponsored work study or fellowship? Please explain.
  • What documentation does your university require from Pact upon the completion of this internship?
  • Do you have, or have you applied for a scholarship or any other means of support that can cover costs related to this internship? If so, please explain.

Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

About the Organization

At the heart of Pact is the promise of a better tomorrow. The promise of a healthy life. Of a decent livelihood. Of sustainable natural resources that benefit communities. Now more than ever in its 42-year history, Pact is helping millions of people who are poor and marginalized discover and build their own solutions and take ownership over their future.
Pact enables systemic solutions that allow those who are poor and marginalized to earn a dignified living, be healthy, and take part in the benefits that nature provides. Pact accomplishes this by strengthening local capacity, forging effective governance systems, and transforming markets into a force for development.

Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

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