Camp Coordination and Camp Management (CCCM) Adviser

Coxs Bazar, Bangladesh
Apply by 25 August 2018
Mid-level , Short-term contract assignment
Posted on 26 June 2018

Job Description

Introduction and Role

ADRA is currently responsible for the management of five Rohingya Refugee Camps located within the Cox’s Bazar District. Key ADRA staff are appointed at each camp to manage and coordinate a multi-sectoral response to assist and protect the displaced Rohingya population in these camps. The CCCM Adviser will support, assist, build capacity and coach ADRA Site Management Support (SMS) staff to better serve the persons of concern and further enhance ADRA’s accountability in this response. The position is for a period of six months, based at ADRA’s field offices in Cox’s Bazar District. The expectation is that by the end of the six months period, ADRA will have a cadre of SMS staff who are better equipped to effectively manage and coordinate the ongoing response in the camps.

Key Responsibilities

Assess the current capacity of ADRA SMS staff to deliver camp management and camp coordination services, using the competencies and tasks listed below to guide areas for personnel capacity building. Note: the competencies and tasks provided are those expected of SMS staff.

Based on the identified capacity-building needs, develop a plan for the delivery of capacity-building activities that will meet the individual needs of SMS staff. Included in the plan will be evaluation points to document the progress of SMS staff and reassess their individual needs.

The process of implementing the capacity-building plan will include providing instruction, guidance, advice and coaching of SMS staff as knowledge, experience, skills and resources are shared.

Individual performance of SMS staff relative to their uptake of capacity-building opportunities and the application of the knowledge, skills and resources received will be documented to form a component of the staff appraisal that is required for all ADRA staff and form a part of their personnel record.

IMPORTANT: All interested candidates please send CV directly to Robert Patton at


  • Minimum of 7 years experience working in the humanitarian sector
  • Minimum of 3 years experience working in refugee camps or similar
  • Fluent in the English language, both verbal and written
  • Preferred senior management experience
  • Willing to work in the field for the majority of the time

Key Competencies and Tasks for SMS staff


Relationship Management

  • Know and understand ADRA’s organization structure, the camp management and government management structures and the relationship between persons and entities
  • Know and understand the governance structures in place within ADRA and within the communities
  • Build a collaborative relationship with the CiC, UNHCR Field team, camp actors and community leaders
  • Demonstrate effective interpersonal relationships
  • When required, mediate, negotiate and apply dispute and conflict resolution skills
  • Facilitate team building with the ADRA camp team, and with the wider response team
  • Adopt a participatory approach for needs assessment, planning, implementation and monitoring and evaluation
  • Ensure a consultation process is in place



  • Facilitate regular camp coordination meetings, that includes the setting of an agenda, communicating the agenda, supporting the CiC with chairing the meeting, write up and distribute the minutes from the meeting
  • Facilitate regular camp sector coordination meetings
  • Provide support to the CiC to ensure coordination with host community
  • In coordination with CiCs, local authorities and refugees, monitor and maintain camp infrastructure



  • Communicate ADRA’s organizational mission, vision, objectives and priorities
  • Provide information to the camp population on their rights and obligations
  • Ensure refugees are informed about the services provided in camps and referral pathways
  • Work in close coordination with Communication with Communities (CwC)



  • Work with community-based protection units that target the different needs of vulnerable persons, such as people with disabilities, women, minority groups, youth, elderly
  • Ensure a procedure and processes are in place to enable the reporting of protection-related issues, referral mechanisms and that they are addressed by the relevant and competent authority
  • Ensure that service provision in the camps minimise the risk of gender-based violence
  • Ensure refugees have safe and non-discriminatory access to available facilities and services



  • Actively support the application of and adherence to international law, human rights, standards relating to refugees and humanitarian aid, technical standards and government regulations
  • Compliance with the ADRA Code of Ethical Conduct and monitor staff to ensure their compliance with the Code of Conduct


Human Resource Management

  • Ensure staff and volunteer safety, security and employee health issues for the field team
  • Monitor, evaluate, manage and report staff performance and behaviour as relevant


Planning and Strategy

  • Ongoing assessment and monitoring to identify gaps in service provision, documentation and reporting to relevant bodies
  • Analyze and evaluate information to support a decision or recommendation
  • Promote and apply problem-solving philosophies
  • Identify alternate processes and potential solutions


Information Management

  • Facilitate the collection of data, such as needs of the camp population, camp profile


Risk Management

  • Ensure there is a current camp level emergency response plan in place that the CiC and camp actors have had input into the development of
  • Manage and coordinate SUV teams, which includes ensuring they have necessary resources, receive training and monitoring of their activities
  • Facilitate the relocation of vulnerable families


Quality Improvement

  • Ensure feedback mechanisms are in place to inform for improvement of services provided

IMPORTANT: All interested candidates please send CV directly to Robert Patton at

About the Organization

The Adventist Development and Relief Agency is a global humanitarian organization of the Seventh‐day Adventist Church that demonstrates God’s love and compassion. ADRA works with people in poverty and distress to create just and positive change through empowering partnerships and responsible action.

ADRA International is a religiously qualified Equal Opportunity Employer under Title VII of the Civil Rights Act. As such we have the right to prefer a member of the Seventh-day Adventist (SDA) church in the hiring process. In the event that a qualified SDA candidate is not found, we will give the opportunity to candidates who must understand, respect and honor the mission, purpose, and identity of ADRA International.

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