Job title: Case Manager
Deployment locations: Kamloops, Vernon, West Kelowna, Westwold, Lytton, Ashcroft - British Columbia
Contract type: Full time, Temporary - until the 30th of November 2022
At the Canadian Red Cross, we help people and communities in Canada and around the world in times of need and support them in strengthening their resilience. We are committed to having an accessible, diverse, and inclusive work environment where people with all abilities, ethnicities, gender identities and expressions, nationalities, religions, and sexual orientations can reach their full potential. All qualified persons, particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, women, veterans, and others who share our values and contribute to fostering an inclusive and diverse workplace are encouraged to apply.
The incumbent will work with individuals that have been impacted by a disaster, emergency or disruptive event by listening to and understanding their needs, capacities, and barriers to recovery from the event. The Case Manager will assess described needs and identify what services and supports may be available internally through the CRC and externally through community supports in accordance with CRCS Fundamental Principles and the Mission, Recovery Services Standards and Case Management methodology and approved programs. Case management activities may be conducted virtually and/or in-person, including through outreach teams to communities.
As a Case Manager, you will:
Responsibility 1. Support individuals impacted by disruptive events
Working with the individual in a confidential and empathetic setting (in-person or remotely), listen and note what the person has experienced as a result of the event, what needs have arisen, and what gaps or barriers they may be experiencing.
Document immediate, medium, and long-term needs, assess what relevant services can support the individual, and provide appropriate services and solutions.
Identify an individual’s needs, strengths, vulnerabilities, and capacities and work with them to develop a recovery plan that supports their overall recovery while ensuring that they take an active role in their recovery.
Book follow-up meetings to check in and maintain a professional and trusting relationship with individuals being supported.
Document thoroughly all interactions with the individual to ensure the completeness of their case file, complete accurate and timely case notes and maintain all assigned case files in alignment with CRC’s data governance policy.
Ensure case files are complete within EMIS (Emergency Management Information System). If there are supporting documents - ensure they are scanned, named, and stored appropriately in a designated location within the CRC network.
Escalation of compliance concerns, file irregularities, incidents, and frauds to the case management supervisor.
Responsibility 2. Work as part of a collaborative team
Collaborate with the Case Management team and the Recovery Services Programming team to ensure that beneficiaries’ needs remain at the focus of your work.
Identify emerging trends related to identified needs and capacity and share with the Case Management and Operations team as required.
What we are looking for:
The incumbent must have the commitment of the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results-focused.
College degree in a related field, and 1-3 years’ experience working in customer service, case management, disaster recovery, health services, or a related field. An equivalent combination of education and experience will be considered.
Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work, psychology or related professions is an asset.
Must be able to read, write and deliver services as appropriate to the operation in English or French. Additional languages are considered an asset.
Advanced level of English proficiency – both spoken and written – is required. Please note this role will be performed in an English-speaking environment.
Experience working in difficult and stressful conditions (emergency settings specifically) is an asset.
Experience using database systems required; experience using EMIS is an asset.
Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) as well as Adobe.
Current First Aid and Psychological First Aid certification or willingness to take training.
Working conditions:
Most of the work is performed in a mostly clean and comfortable environment.
Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity, vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions can potentially affect the physical and psychological state of the responders on site.
If working in a response site, health and safety considerations will be outlined prior to the assignment.
Ability to respond during non-traditional hours (i.e., late nights or weekends) and long work hours in a demanding context.
Ability to respond in the local community (3 days minimum) and outside of their community (10 days minimum).
This position requires a satisfactory Criminal Records Check required and satisfactory vulnerable sector check or a satisfactory Enhanced Police Information Check (EPIC).
If driving for society business, a valid driver’s license is required with a satisfactory drivers’ abstract.
Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).
NOTE: Applications will be reviewed on a rolling basis and candidates are encouraged to apply as soon as possible.
