Cash and Markets Program Manager

Maiduguri, Nigeria
Apply by 21 July 2018
Mid-level , Full-time staff position
Posted on 22 May 2018

Job Description

Job Title: Cash and Markets Program Manager II

Location: Maiduguri, Nigeria

Position Type: Full-time

Position Status: Regular

About CRS:

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.


In May 2013, the Government of Nigeria (GON) declared a State of Emergency (SOE) in the northeastern (NE) states of Yobe, Borno, and Adamawa in response to ongoing conflict. The economic system of the NE region has been severely disrupted, with serious impact on agricultural and income generating activities, resulting in reduced purchasing power at the household (HH) level. An estimated 7.7 million men, women, boys and girls are in need of humanitarian assistance in Northeast (NE) Nigeria. In 2018, 2.9 million individuals are expected to be in dire need of WASH support, 2.1 million will require shelter assistance and 3.3 million will necessitate food and agriculture security support. Borno state is the worst affected and as of February 2018 home to the biggest IDP population in Nigeria with over 1.3 million IDPs, while Yobe state hosts over 100,000 IDPs and up to 900,000 individuals who have not yet been met with assistance.

The rate of IDPs returning to their places of origin increased by 4% between December 2017 and February 2018. As per the most recent International Organization for Migration (IOM) Displacement Tracking Matrix (DTM) analysis, 85% and 79% of IDPs living in camps or in host communities, reported wanting to return to their place of origin respectively. Return movements have been triggered by improved security in some areas, government-led initiatives, inadequate assistance in areas of displacement (and particularly in camps) and the upcoming farming season. To date, approximately 1.3 million individuals are thought to have returned home, 547,385 individuals in Borno and 92,825 in Yobe states. The rate of returns is likely to increase in future months as state governments prepare a number of relocations.

Over recent months, the humanitarian situation in Borno has deteriorated significantly. The re-opening of Local Government Areas (LGAs) which were previously inaccessible has led to new IDP locations in the state, while ongoing conflict has resulted in the influx of more IDPs into Maiduguri metropolis and establishment of satellite camps in the state. Ongoing sector needs include, among others, food security, nutrition, shelter, WASH, psycho-social support, and livelihoods.

Catholic Relief Services (CRS) has worked in Nigeria for more than 25 years. Through local partners, CRS has implemented programs in 34 of the country’s 36 states, demonstrating the agency’s extensive grassroots network and significant capacity to reach the rural poor. Focusing on agriculture, emergency response and recovery, and health, CRS is helping to strengthen health care systems, faith-based partners, other community-based organizations, and government institutions. CRS’ current projects are improving the lives of more than 1.4 million Nigerians including in the northeast where CRS has been working, in Yobe State, since 2014.

In response to the “crisis-level” (IPC 3 and above) food insecurity resulting from the conflict in Northeast Nigeria, and through Food-For-Peace and ECHO funds, CRS implements cash and voucher programming in Yobe and Borno States. Through monthly e-vouchers, CRS will assist over 150,000 vulnerable, conflict-affected individuals in Borno and Yobe State in meeting their food needs through the lean season and harvest. The project will target districts of Gujba and Gulani LGAs in Yobe and Jere and Kaga LGAs with a focus on communities hosting IDPs, market-dependent HHs, and areas lacking coverage by other humanitarian agencies. The projects also pilot a food assistance transition strategy in Bursari and Karasuwa LGAs in Yobe State by supporting HHs to transition from food assistance to livelihoods support. CRS will utilize e-vouchers and the CRS’ cash and asset transfer platform built on RedRose technology to deliver lifesaving assistance to vulnerable families.

Job Summary:

Under the direction of the Emergency Coordinator, the Cash and Markets Program Manager II will ensure high quality implementation of CRS Food for Peace and ECHO funded emergency programs in Borno and Yobe States, Nigeria. The Program Manager II will be responsible for all aspects of program implementation including planning and budgeting, internal and external coordination, management and reporting of project activities, staff supervision and team-building.

Job Responsibilities:

Program Implementation

  • Ensure adherence to donor requirements/regulations and CRS guiding principles, program quality statements and standards by promoting the use of CRS Program Quality tools and manuals, including the new ProPack III /SMILER for M&E
  • Lead the planning of project activities and set high quality performance targets ensuring adherence to technical standards, best practices and donor guidelines.
  • Use appropriate project management tools to plan, review and track progress on project implementation as well as on the utilization of project resources; use participatory processes to overcome implementation obstacles.
  • Keep abreast of latest developments in cash and markets programming, collaborating with regional/HQ technical advisors, learns new PQ tools, networks with outside technical experts, etc.
  • Oversee the Cash and Assets Transfer (CAT) Platform, built on the RedRose system and liaise with RedRose team members to ensure seamless integration of ICT4E in all program activities.
  • Ensure accountability, gender equity and protection principles are mainstreamed in all steps of the project cycle.
  • Represent CRS in key coordination forums including the Food Security Working Group and the Cash & Voucher Working Group.
  • Supports all facets of program implementation linked to the utilization of e-vouchers, including: software and hardware set up, troubleshooting, vendor selection, vendor training, etc.
  • Maintain up-to-date documentation related to project approval, monitoring and implementation.
  • Model and reinforce a commitment to quality programming.
  • Provide technical guidance to facilitate implementation and monitoring of cash and e-voucher activities.
  • Ensure proper screening of beneficiaries is conducted by partner organizations for cash activities and that all beneficiaries meet eligibility criteria.
  • Ensure proper implementation of the standard operational procedures (SOP) for cash and voucher interventions and RedRose technology, updating SOPs as required, in collaboration with the HQ CAT Technical Advisor.
  • Develop and implement a capacity building plan to ensure all program, finance and supply chain staff involved in cash and voucher programming have appropriate knowledge and skills related to market-based programming.
  • Identify protection issues, challenges in implementation, and advocate for appropriate responses.
  • Ensure strong collaboration between the Borno State and Yobe State project teams and the Yobe State Head of Office.

Budget and Financial Management:

  • Prepare annual project budgets as requested by the donor.
  • Complete necessary budget templates and monthly, quarterly and annual forecasts as required by CRS.
  • Support partners in the development and management of budgets in line with their scope of work.
  • Ensure the financial management of the project, as per the project budget.
  • Review project expenses and cash pipeline and coordinate liquidations with CRS Finance and partners.
  • Organize and lead monthly Budget Monitoring meetings to review and analyze project expenditures and take necessary steps to ensure proper management and utilization of budgets
  • Ensure that program activities comply with CRS financial guidelines, policies, procedures,and regulations.
  • Work with the Award Management Officer and the Finance team to ensure accurate donor financial reports are submitted on time.
  • Coordinate with Operations staff for purchasing and inventory control as per CRS/donor requirements.

Monitoring, Accountability, Evaluation and Learning

  • In coordination with the Monitoring, Evaluation, Accountability and Learning (MEAL) team, develop and implement strong MEAL systems, using CRS tools and resources to maximize project impact on project participants.
  • Ensure that market studies and feasibility assessments are carried out in all program areas, and that results are incorporated in program design and strategy.
  • Ensure regular price data collection monitoring through the MARKit toolkit.
  • Carry out regular data analysis and review of project data collected through onsite and post activity monitoring, price data collection, accountability feedback systems and targeting data.
  • Ensure the project has a strong learning agenda, and champion learning with project staff and partner teams.
  • Prepare and submit required donor project narrative reports, quarterly performance data, as well as other reports needed/required by the local government, donors, the region or headquarters.
  • Use collaborative and structured evaluation processes to review data, reach agreement about findings, and apply learning and recommendations.
  • Regularly update key stakeholders on progress and challenges.
  • Prepare short success stories and briefs on innovation/best practices and project learning (including failures).
  • Ensure that all project documentation is well organized and easy to access on Gateway.

Staff Management and Development:

  • Carry out beneficiary, vendors, staff and partners training on the utilization of e-vouchers, and RedRose technology.
  • With senior management and Human Resources, identify project staffing needs, write job descriptions and follow-up on recruitment processes.
  • With Human Resources, ensure effective orientation and onboarding of project staff.
  • Supervise and mentor the program teams in Borno and Yobe States, including development of performance plans and assessment of performance.
  • Identify technical assistance needs for CRS and partners, and take the lead in developing SOWs and follow up with potential Technical Advisors as appropriate.
  • Continuously support the professional development of the program team by providing clear orientation, feedback and learning opportunities.
  • Ensure that all supervisees have performance development plans and development plans.
  • Provide immediate and regular feedback on performance.
  • Ensure weekly and monthly check-ins with all direct reports (identify development needs, examine workload, accompaniment).
  • Maintain a culture of courtesy and respect.
  • Establish a conducive working environment.
  • Ensure staff have needed resources to achieve their results.
  • Provide orientation on staffing structural changes linked to emergency programs.


  • Conduct at least quarterly visits to accompany partners and reinforce their technical skills.
  • Ensure that SRFMP/HOCAI assessments and monitoring visits are conducted on schedule.
  • Ensure timely technical support is provided to partners to respond to the capacity gaps identified during assessments.
  • Establish a working relationship that fosters dialogue with the partners and in which partners contact the PM when issues or questions arise.
  • Inform supervisor when issues arise with a solution focused approach and take the lead in ensuring the resolution of those issues in a timely manner.
  • Ensure field trip reports to support the partners contain detailed information about the results of the trip and planned next steps.

Key Working Relationships:

Internal: County Representative, Deputy Country Representatives, Emergency Coordinator, NE Head of Operations, Security Manager, Business Development Manager and other senior CRS programming and operational staff in Nigeria and CRS HQ and regional staff and technical advisors including the CRS Humanitarian Response Department.

External: Appropriate cluster leads, UN-OCHA, state and local government offices, local and international NGOs, UN agencies, Caritas partners, and donors.


1. Master’s Degree in Agriculture/Food Security, Humanitarian Assistance, International Development or equivalent experience.
2. Minimum of five years of relevant field-based project management experience required. Extensive experience in managing complex projects.
3. Three years of experience working in emergency or recovery programming with an international NGO.
4. Experience implementing food assistance and cash and voucher programs and in-depth knowledge of Supply Chain and Financial Management and Controls of cash and/or voucher programs.
5. Excellent understanding of food security and livelihoods technical concepts and experience conducting detailed market, food security, livelihood, and protection needs assessments.
6. Proven expertise in the integration of Information, Communication and Technologies for improved efficiency and effectiveness; a working understanding of Cash and Asset Transfer Platforms, especially those built on the RedRose System and OneSystem Platform is highly desirable.
7. Demonstrated application of Sphere Emergency Standards.
9. Demonstrated ability to work in partnership with local communities and NGOs as appropriate.
10. Ability to represent CRS at high level coordination meetings with donors, local government, UN, and other international NGOs.
11. Demonstrated leadership ability in strategic planning initiatives.
12. Committed to gender and conflict sensitive programming.
13. Proven ability to develop proposals and write reports meeting donor requirements.
14. Excellent analytical, management, communication and negotiation skills.
15. Must be able to prioritize multiple work demands and work effectively and efficiently with minimal supervision.
16. Familiarity with policies, procedures, and priorities of USAID, UN agencies and Caritas agencies preferred.
17. Experience in staff development and partner capacity strengthening.
18. Advanced computer literacy and proficiency in Microsoft Office (MS Word, Excel, etc.).
19. Experience working in security compromised zones.
20. Excellent inter-cultural sensitivity and interpersonal skills necessary in insecure environments.

Agency-wide Competencies (for all CRS Staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Serves with Integrity
  • Models Stewardship
  • Cultivates Constructive Relationships
  • Promotes Learning

CRS Emergency Competencies:

Each CRS staff member working in emergencies is expected to have the following competencies to fulfill his or her responsibilities and to achieve the desired results:

  • Communicates strategically under pressure
  • Manages stress and complexity
  • Actively promotes safety and security
  • Manages and implements high-quality emergency programs

Program Manager Competencies

These are rooted in the mission, values, and principles of CRS and used by each program manager to fulfill his or her responsibilities and to achieve the desired results.

  • Sets clear goals and manages toward them
  • Collaborates effectively with staff and stakeholders
  • Manages financial resources with integrity
  • Applies program quality standards to project design and organizational learning

Required Foreign Language:

  • Working language – English

Required Travel:

  • Travel within Nigeria, especially in the Northeast states of Borno and Yobe

Work Environment:

  • Maiduguri, Borno State.
  • CRS has an office and staff guesthouse


This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

NOTE: Applications will be accepted until the position is filled.

About the Organization

Catholic Relief Services was founded in 1943 by the Catholic Bishops of the United States. Our mission is to assist the poor and disadvantaged, leveraging the teachings of the Gospel of Jesus Christ to alleviate human suffering, promote development of all people, and to foster charity and justice throughout the world. Working through local offices and an extensive network of partners, CRS operates on five continents and in 98 countries. We aid the poor by first providing direct assistance where needed, then encouraging people to help with their own development. Together, these approaches foster secure, productive, just communities that enable people to realize their potential. As the official international relief and development agency of the U.S. Catholic community, CRS is also committed to educating the people of the United States to fulfill their moral responsibilities toward our global brothers and sisters by helping the poor, working to remove the causes of poverty, and promoting social justice.