CARE is an international NGO with local staff and community partners in more than 90 countries. We create local solutions to poverty and inequality and we seek dignity for everyone every day and during times of crisis. These solutions have a broad range, from clean water to access to education; from microfinance to ensuring that everyone has nutritious food; from agriculture and climate change to disaster response. CARE puts women and girls at the center of everything we do because they have proven to be the best hope for creating lasting change in the world. Our staff live where they work, which makes us effective at understanding the challenges they face. We’ve been doing this for over 70 years, since World War II. It started with the world’s first CARE Package® of food for the post-war hungry in Europe. Our work today is as important as ever, we believe that poverty and inequality are historic injustices that we can end within a generation, for good. If you share our core beliefs: poverty is an injustice; poverty is solvable; and together, we have the power to end it, join us.”
CARE has ambitious digital transformation goals to prepare the organization and our people for the demands of the future. We are looking for an experienced CIO (Chief Information Officer) to lead CARE’s information technology (IT) strategy and oversee the use of enterprise application systems in our organization. You will mature the company’s IT strategy, including cybersecurity and responsible data management, analytics and business intelligence, and ensure that all systems and services necessary to support its operations and objectives are in place. The CIO will be responsible for giving oversight and direction to IT and business leaders on strategy, standards, and opportunities for shared services and economies of scale.
The CIO is a key contributor to the company’s strategy and planning process and will be responsible both for IT operations and for technology and digital innovation. It is critical for the CIO to build strong and productive relationships with all business unit leaders, acting as a true partner and making IT a business enabler. The ability to partner collaboratively across the organization on key initiatives is of the highest importance. The goal is to ensure that industry-leading IT management adds maximum value to our workforce, creating an optimized employee experience and serving as a multiplying factor in driving impact in our programs.
You must have an extensive IT background, preferably with global operations experience, and consistently keep up-to-date with advancements in the field. Apart from relevant education and experience, you must have demonstrated leadership, management, and business acumen and strategy competencies.
The CIO reports directly to the Chief Operating Officer and manages a department of approximately 25 staff that includes the following direct reports: Senior Director of Technical Operations, Senior Director of Products, Senior Director of User Advocacy, and a Digital Business Manager.
As the CIO, you can look forward to:
- Having a “seat at the table” as a member of CARE’s executive management level
- Joining an organization that views technology as a strategic and competitive differentiator
- Being a part of an industry-leading organization
- Playing a highly visible leadership role that intersects with every part of the business
- Leading a major business transformation initiative
- Building a world-class, global IT department
Responsibilities include (but are not limited to)
- Lead and mature CARE’s information technology (IT) strategy and overall digital experience to ensure that all systems and services necessary to support its operations and objectives are in place
- Guide CARE in leveraging the best tools available in technology to advance and scale our programmatic work to end poverty and social injustice
- Act as CARE’s trusted advisor, and build and maintain relationships with other Executives and business unit leaders to develop a clear understanding of business needs
- Establish and maintain networks and relationships with digital industry experts, to stay on top of new trends; Partner and create new innovations that CARE could benefit from
- Strengthen CARE’s digital capacity by hiring, developing, evaluating, rewarding, and retaining a highly-qualified team of IT professionals
- Set objectives and strategies for the IT department’s core functions: cybersecurity, enterprise application management, global connectivity, global service desk, modern workforce digital training, constituent relationship management (CRM), knowledge management, data management, technology for program impact
- Develop and execute an analytics program that will allow CARE business leaders to make data-based decisions
- Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance
- Lead the charge in driving digital transformation and business growth through innovation and the implementation of technology
- BS/BA in computer science, engineering or relevant field; MS/MA preferred
- 10+ years relevant IT experience as a CIO, managing operations, engineering, or Corporate IT teams
- Experience in the nonprofit, humanitarian or a related industry is strongly preferred
- Working knowledge of technology in support of programs in the humanitarian sector; Microsoft Enterprise environments and IT security architecture; service desk processes and customer experience
- Preferred certifications: Project Management Professional (PMP), Certified Information Security Manager (CISM) or Certified Information Systems Security Professional (CISSP). In lieu of certification, recent successful leadership of an IT organization of similar size and complexity is acceptable
- Ability to travel domestically and internationally
About the Organization
CARE is a leading humanitarian organization fighting global poverty. We place special focus on working alongside poor women because, equipped with the proper resources, women have the power to help whole families and entire communities escape poverty. Women are at the heart of CARE's community-based efforts to improve basic education, prevent the spread of disease, increase access to clean water and sanitation, expand economic opportunity and protect natural resources. CARE also delivers emergency aid to survivors of war and natural disasters, and helps people rebuild their lives.
We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. If you’d like more information about your EEO rights as an applicant under the law, please click here.
The closing date for this posting, if listed, is approximate. Job postings may be removed from CARE's career website at any time.