The Pan American Health Organization (PAHO) Investigations Office is responsible for undertaking independent, objective, and timely investigations into allegations of wrongdoing by people who work for PAHO, or individuals, organizations or companies that have business dealings with PAHO. These investigations are strictly limited to and carried out within the legal and administrative framework of the Organization. The goal of the Investigations Office is to provide Management with the factual basis upon which to make informed decisions regarding alleged misconduct. The Investigations Office contributes to the good governance of PAHO by protecting the integrity and reputation of the Organization.
The incumbent leads the investigative function in PAHO and is responsible for managing the Office and carrying out or coordinating, as necessary, all administrative fact-finding investigations into allegations of wrongdoing in the Organization. The incumbent reports to the Deputy Director for purposes of individual and office performance evaluation, planning, logistics, financial and human resources issues, and similar matters. To maintain functional independence, the incumbent provides reports directly to the Governing Bodies of PAHO, through its Executive Committee. In addition, to ensure objectivity in the conduct of investigations, the Chief Investigator serves a single non-renewable term of seven years. The Chief Investigator upholds the principles of personal integrity, objectivity and confidentiality.
The Chief Investigator is responsible for, but not necessarily limited to, the following assigned duties:
- Investigate and determine the merit of allegations of misconduct, including retaliation, harassment, fraud and corruption, by people who work for PAHO or individuals, organizations or companies that have business dealings with PAHO;
- Provide appropriate oversight of third-party investigators contracted by the Investigations Office;
- Prepare, on a timely basis, professional and comprehensive reports on all investigations undertaken or coordinated by the Investigations Office;
- Develop and implement transparent and appropriate procedures for the Investigations Office’s intake and evaluation of complaints and allegations of misconduct;
- Ensure that all investigations and inquiries are carried out in accordance with the Organization’s Staff Rules, Regulations and policies, including PAHO’s Investigation Protocol;
- Maintain appropriate mechanisms by which individuals can report potential misconduct to the Organization;
- Assist in the development and updating of PAHO protocols, guidelines, policies and Standard Operating Procedures relevant to the investigation function;
- Prepare work plans and establish priorities for the investigation function in the Organization based on the nature of the allegations received and potential risks and consequences for the Organization, in consultation with the Integrity and Conflict Management System Coordinating Committee;
- Integrity and Conflict Management System
- Serve as a member of PAHO’s Integrity and Conflict Management System (ICMS);
- Serve as the Chairperson of the ICMS Coordinating Committee (ICMS/CC).
- Prepare and issue annually an independent report to PAHO’s Executive Committee specifying the number and general nature of matters handled by the Investigations Office and the outcome of the Office’s activities during the preceding calendar year;
- Identify and highlight patterns of misconduct and report any significant and recurring trends to the Deputy Director and the Ethics Office;
- Participate in meetings of peer investigations offices or functions within the UN System and among other like-minded international organizations;
- Develop, define and establish the objectives, strategy, Biennial Work plan (BWP) and budget of the Investigations Office; ensure the timely monitoring, reporting and evaluation of results and accomplishments for the benefit of the Member States and the Organization;
- Administer, allocate and monitor the Investigations Office’s financial, logistical and staff resources; prepare, and justify the program and budget proposals;
- Provide leadership, guidance and mentoring of supervised staff; define the Investigations Office’s personnel component including the organizational structure, competencies and terms of reference. Initiate and recommend approval of personnel actions for all staff assigned to the Investigations Office; guide and monitor staff by setting clear work objectives, using performance reviews and feedback mechanisms, regular communications, and solving interpersonal or technical conflicts. Monitor the competencies of the staff to ensure optimal performance and staff development; manage workloads to ensure equitable distribution of work and to maintain job satisfaction, efficiency and output; and follow up on any deviation of work results from objectives;
- Perform other related duties, as assigned.
Experience: At least thirteen years of combined national and international progressively responsible senior level experience conducting administrative fact-finding investigations in the workplace, preferably in the international arena, with knowledge and experience in current best practices in these areas.
Desirable: Experience with forensic investigations, data mining, cybersecurity.
Technical: Extensive proven expertise at a senior level in investigative techniques in a corporate or multi-cultural setting. Ability to conduct high-level investigations in a confidential, thorough, sensitive and timely manner. Effective communication, presentation and report writing skills.
Managerial: Demonstrated ability to provide professional leadership, managerial and analytic work in investigative techniques; resourcefulness, initiative, highly-developed judgment and interpersonal skills to deal with difficult situations, sensitive issues, establish and maintain effective working relations with people of different professional levels, discipline, nationalities, and cultural background. Ability to establish and maintain credibility and trust throughout the Organization; ability to work effectively with staff and managers at all levels, with particular emphasis on developing trust and demonstrating fairness and objectivity.
Administrative: Skills or experience in business and management principles involved in strategic planning, human resources management, leadership techniques. Courtesy, tact, sensitivity to manage confidential information.
Language: Very good knowledge of English or Spanish with a working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.
IT Skills: Demonstrated ability to effectively use a computer and utilize software programs such as Microsoft Office, Excel, PowerPoint and Outlook. Other IT skills and knowledge of other software programs such as Visio, Microsoft SharePoint and Project would be an asset.
Education: Bachelor’s degree in a social, business or related science and a master’s degree in industrial psychology, industrial labor relations, criminal justice, human resources management, law or other related field from a recognized university.
All individuals interested in applying for the Chief Investigator’s position, visit KornFerry’s website at: https://kfopportunities.loop.jobs/go/ext/LR817/243
About the Organization
PAHO is the specialized international health agency for the Americas.
It works with countries throughout the region to improve and protect people's health. PAHO engages in technical cooperation with its member countries to fight communicable and noncommunicable diseases and their causes, to strengthen health systems, and to respond to emergencies and disasters.
PAHO is committed to ensuring that all people have access to the health care they need, when they need it, with quality and without fear of falling into poverty. Through its work, PAHO promotes and supports the right of everyone to good health.
To advance these goals, PAHO promotes technical cooperation between countries and works in partnership with ministries of health and other government agencies, civil society organizations, other international agencies, universities, social security agencies, community groups, and other partners. PAHO promotes the inclusion of health in all public policies and the engagement of all sectors in efforts to ensure that people live longer, healthier lives, with good health as their most valuable resource.
Under the leadership of its 52-member countries and territories, PAHO sets regional health priorities and mobilizes action to address health problems that respect no borders and that, in many cases, jeopardize the sustainability of health systems.
PAHO wears two institutional hats: it is the specialized health agency of the Inter-American System and also serves as Regional Office for the Americas of the World Health Organization (WHO), the specialized health agency of the United Nations.
From its Washington, D.C., headquarters, 27 country offices and three specialized centers in the region, PAHO promotes evidenced-based decision-making to improve and promote health as a driver of sustainable development.
To be the major catalyst for ensuring that all the peoples of the Americas enjoy optimal health and contribute to the well-being of their families and communities.
To lead strategic collaborative efforts among Member States and other partners to promote equity in health, to combat disease, and to improve the quality of, and lengthen, the lives of the peoples of the Americas.
Equity: Striving for fairness and justice by eliminating differences that are unnecessary and avoidable.
Excellence: Achieving the highest quality in what we do.
Solidarity: Promoting shared interests and responsibilities and enabling collective efforts to achieve common goals.
Respect: Embracing the dignity and diversity of individuals, groups and countries.
Integrity: Assuring transparent, ethical, and accountable performance.
During its more than 110-year history, PAHO has played a key role in important hemispheric health achievements, including:
- Progress in Health - A gain of 35 years in average life expectancy since 1902.
- The eradication of smallpox and polio from the Americas.
- The elimination of endemic transmission of measles, rubella and congenital rubella syndrome.
- Major reductions in infant and child mortality.
- Significant expansions of health coverage for poor and vulnerable populations in its member countries.
- Vaccination Week in the Americas, which celebrated its 10th year in 2012 and inspired the first World Immunization Week, also in 2012.
- The ratification by 30 of 35 countries in the Americas of the Framework Convention on Tobacco Control (FCTC).
- In Latin America and the Caribbean, the highest rates of coverage with antiretroviral treatment for people with HIV of any middle-lower-income region.
- Substantial reductions in the impact of neglected diseases such as leprosy, Chagas disease, and onchocerciasis (river blindness).