• Executive-level, Full-time staff position
  • Posted on 8 August 2018

Job Description


These positions are located in the United Nations field Peacekeeping Operations and Special Political missions. Typically the Chief of Operations and Resource Management (ORM) are deployed in Mission Headquarters (typically the capital city) and sub-national levels (outside the capital) in regional field offices.

The Chief of Operations and Resource Management (ORM) usually reports directly to the Director of Mission Support (DMS).

These positions are typically responsible for providing direction and oversight of the strategic and cross-cutting mission support functions mainly Human Resources, Financial Resourcing and Performance Management, Field Technology, Mission Support Centre and Regional Offices ensuring coherence in forecasting, performance monitoring, planning, and coordination activities related to operational and resourcing activities. The Chief Operational Resource Management is responsible for effective resource allocation and utilization, monitoring budgets, ensuring appropriate financial and budget controls, reviewing resource allocations in accordance with strategic goals and outcomes by identifying opportunities to attract or leverage resources.

The Chief of Operations and Resource Management ensures effective establishment of management scorecard targets and monitors achievement of results. He/she ensures internal control framework is in place and issues appropriate sub-delegation of authorities for respective Section chiefs under his/her immediate supervision.


Within delegated authority, the Chief of Operations and Resource Management will be responsible for the following duties:

• Responsible for developing unified strategy and delivery of cross-cutting mission support functions ensuring coherence in forecasting, performance monitoring planning, and coordination of operational and resourcing activities
• Provides leadership and strategic guidance, direction and oversight ensuring effective management of financial, human and physical resources
• Leads and oversees the Human Resources Section (HRS), Financial Resourcing and Performance Section (FRPS), Field Technology Section (FTS), Mission Support Centre (MSC) and Sector/Regional Offices responsible for effective execution of mission support strategy and associated support plan
• Leads development, preparation, coordination and monitoring of strategies and work plans for Operations and Resource Management activities and takes the lead in securing the required human, financial, logistic and technological resources to achieve them
• Provides guidance and direction for the planning and forecasting of the personnel, financial, logistic, information and communication technology requirements of all Mission components
• Liaises with UNHQ offices to ensure mission planning and resource allocation is aligned with HQ priorities, guidance and policy
• Effectively leads, coordinates and directs all aspects of the Operational Resource Management as follows

Human Resources Management:
•Oversees the overall development and delivery of strategic advisory services in human resources management with a focus on planning, policy implementation, self-monitoring and compliance with key performance and operational indicators to ensure that human resources strategies and plans are aligned with overall mission’s strategic framework and concepts and are responsive to evolving changes in mandates and phases, operational priorities and the corporate and mission’s specific human resources imperatives and targets
• Ensures implementation of various aspects of established HR practices such as effective management of HR processes including an efficient staffing table management based on approved organizational units and positions, management of position classification process and effective implementation of recruitment strategies

Financial Resources and Performance:
• Oversees the development and delivery of strategic support and business intelligence, including advice to operational counterparts and mission leadership, on financial resourcing and stewardship, organizational performance of the mission, and risk management in line with mission priorities
• Ensures financial sustainability of the mission and supports the DMS in planning, managing and implementing approved budget, while helping to ensure delivery of services through cost-effective means
• Ensures sound financial management and the integrity of financial transactions, systems and reports by enforcing consistent application of financial rules and regulations
• Ensures integrated, results-based planning, budgeting and utilization of resources in line with established policies and procedures

Information and communication technology:
• Oversees the development and delivery of quality, robust and reliable information and communication technology (ICT) services in support of mission mandate implementation
• Facilitates the implementation of innovative and intuitive technology solutions that enhances work across mission pillars and facilitates technological problem solving and decision making at all levels
• Manages the mission information security and its incident response plan

Mission Support Centre:
• Oversees the development and delivery of timely, coordinated and efficient logistic support planning by Mission Support Centre to all components of Mission Support Division for operational priorities and key project implementation

Sector or Regional Offices:
• Oversees the coordination of all operational and resource management regional office activities ensuring timely set up and delivery of human resources, financial and information technology services required for effective operational support and mandate delivery at regional office level

Other duties and responsibilities:
• Takes the lead in the development and implementation of special projects such as Disaster Recovery and Business Continuity, Welfare activities as required
• Manages the mission’s service desk operations providing regular management reports on service availability and performance
• Monitors client experience and advises on programs for continuous service improvement
• Implements pilot projects and monitors, coordinates and reports on their progress
• Ensure that all Operational Resources Management Unit/Section activities, are in compliance with the DPKO/DFS Environmental and Waste Management policies and in line with the DFS Environment Strategy objectives; coordinate with the mission’s environmental officer for guidance as needed;


• Shows pride in work and in achievements
• Demonstrates professional competence of subject matter
• Is conscientious and efficient in meeting commitments
• Is motivated by professional rather than personal concerns
• Shows persistence when faced with difficult challenges
• Remains calm in stressful situations
• Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing

• Develops clear goals that are consistent with agreed strategies
• Identifies priority activities and assignments
• Allocates appropriate amount of time and resources
• Foresees risks and allows for contingencies
• Monitors and adjusts plans and actions as necessary
• Uses time efficiently

• Takes ownership of all responsibilities and honours commitments
• Delivers outputs for which one has responsibility within prescribed time, cost and quality standards
• Operates in compliance with organizational regulations and rules
• Supports subordinates, provides oversight and takes responsibility for delegated assignments
• Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

•.Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view
•.Establishes and maintains productive partnerships with clients by gaining their trust and respect
• Identifies clients’ needs and matches them to appropriate solutions
• Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems
• Keeps clients informed of progress or setbacks in projects
• Meets timeline for delivery of products or services to client

• Serves as a role model that other people want to follow.
• Empowers others to translate vision into results.
• Is proactive in developing strategies to accomplish objectives.
• Establishes and maintains relationships with a broad range of people to understand needs and gain support.
• Anticipates and resolves conflicts by pursuing mutually agreeable solutions.
• Drives for change and improvement; does not accept the status quo.
• Shows the courage to take unpopular stands.


Advanced University degree (Master’s degree or equivalent) in business or public administration, management, human resources management, finance, accounting, information technology or related fields. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.


At least fifteen (15) years of progressively responsible professional experience in one or more of the following areas is required: human resource management, finance and budget, performance management, technology, general administration, or related area(s). Experience managing a diverse team is required. Experience planning and administering complex organizational resources in a volatile environment is desirable. Experience implementing UN common system administrative and/or financial policies and practices is desirable.


The working languages of the UN Secretariat are English and French. For this vacancy fluency (both oral and written) in French or English is required. Knowledge of English is required. Knowledge of another UN official language is an advantage.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.


The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment. Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.

The United Nations Department of Field Support maintains rosters of qualified and available candidates to fill anticipated job openings in peacekeeping operations, special political missions, and other field operations.

The purpose of this job opening is to populate an existing mixed male/female roster of pre-cleared candidates for these positions in UN peace operations. Women are particularly encouraged to apply in support of achievement of the United Nations System-Wide Gender Parity Strategy launched in September 2017.

Please note that this roster is for a specific profile of candidates required by UN peace operations. These positions are located in conflict and post-conflict locations which are typically classified as non-family and/or hardship duty stations. As such, candidates who are eventually selected for positions cannot bring family members with them. That said, the United Nations offers a competitive salary package and specific benefits and entitlements to help staff deployed to non-family duty stations balance work and life commitments. To learn more about the UN salary scale and benefits and entitlements in hardship locations, please visit

An updated list of UN peace operations and additional information on working in the field can be found at and

All applicants will be notified in writing of the outcome of their application (whether successful or unsuccessful) within 14 days of the conclusion of the process. Successful candidates will be placed on the roster and subsequently will be invited to apply for field mission vacancies open only to roster members. Roster membership does not guarantee selection.

About the Organization

To apply in English, please click here

To apply in French, please click here

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee


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