Communications Coordinator (COVID19 Response)

  • Senior-level, Short-term contract assignment
  • Posted on 26 May 2020

Job Description

Job Purpose
Working as part of the IFRC global Communications Team, the main purpose of the IFRC Communications Coordinator, COVID-19 Response Operations, is to plan, coordinate and implement communications strategies and activities that will deliver on the communications objectives of the response operations, including to feature the work and achievements of the IFRC and its member National Societies and achievements, advocate support for vulnerable people as well as highlight the Red Cross and Red Crescent’s leadership in response to the pandemic at all levels - locally, regionally and globally.

Job Duties and Responsibilities
Working closely with the IFRC global communications team based in IFRC Country Offices, Country Cluster Support Team Offices, Regional Offices and in Geneva, the Communications Coordinator is responsible for the planning, coordination and implementation of all communications activities for the IFRC COVID19 response operations, either at the regional or global level. These include the following:

  • Plan, develop and implement a communications strategy for the specified geographical/ contextual areas of responsibility for the response of the Red Cross Red Crescent to the COVID19 outbreak that are targeted and relevant for multiple channels, and which help to meet fundraising objectives and position the Red Cross Red Crescent as an effective, trusted and credible humanitarian actor in the response.

  • Develop key messages and gather relevant facts and figures that are regularly updated as well as gather and narrate available audio-visual content that could be of interest to media and other external digital platforms

  • Coordinate with communications focal points of relevant Movement partners (National Societies, ICRC and IFRC) to ensure effective, coherent, and consistent public communications

  • Ensure strong visibility in international media through proactive media engagement, developing and pitching story ideas about Red Cross and Red Crescent activities, coordinating media events and requests, handling international media interviews when required, identifying relevant spokespersons and sharing their information with media, and ensuring the availability of well-briefed spokespersons.

  • Produce materials for media and external audiences and support IFRC officials (National Society and IFRC) in their media engagements

  • Coordinate with technical departments to source and verify information on given contexts and situations. Share information and any communications material created for wider distribution and use among the Red Cross Red Crescent communications network.

  • Coordinate and support the gathering and development of relevant, compelling and timely communications content and messages that can be packaged and distributed by IFRC communications teams in the region and Geneva for various audiences and channels, ensuring the dissemination of coherent and consistent messages.

  • Stay abreast of critical developments, monitoring media and social media

  • Together with the IFRC regional and Geneva communications team, ensure strong social media engagement by proposing, gathering and sharing engaging content for IFRC and National Society channels, tracking trends and rumours, and supporting National Societies in responding to audience engagement with social media

  • Provide communications advice and support for major milestones throughout the operation using diverse people-centred content

  • Anticipate, identify and flag potential reputational issues, trending rumours and myths, and work with regional and Geneva communications to adopt and implement appropriate response (including drafting reactive lines and messages to dispel rumours and myths)

  • Together with the IFRC global communications team, support in strengthening National Societies’ communications capacity and in positioning them as a leading, trusted and credible actor in the response, especially in priority contexts

  • Undertake other communications tasks and responsibilities as may be reasonably requested by line managers


  • Experience of working in emergency or disaster response operations, including a track record of coordinating, inspiring and leading

  • Minimum of ten years as a communications specialist with at least three years in an international humanitarian context, public health, international development or related field

  • Five years of and policy experience in communications, advocacy and/or media relations

Knowledge, skills and languages


  • Strong knowledge of current affairs as they relate to humanitarian developments and opportunities for humanitarian diplomacy in different regions

  • Strong professional and ability to both be proactive and ready to respond rapidly to changing needs from senior management

  • Ability to lead in a diverse cultural and social context

  • Ability to identify and analyse communications needs and capacity, trends and issues, and plan, prioritize and implement the editorial direction and content production

  • Strong relationship management skills including ability to rapidly build and extend professional networks

  • Excellent writing and public presentation / media relations skills. Experience as a spokesperson

  • Ability to produce timely, compelling and correct written content, that is targeted to relevant audiences and guided by the editorial strategy

  • Ability to collaborate and support host National Society in meeting its communications objectives and in ensuring effective, consistent and coherent public communications effort

  • Excellent editing skills in English

  • Fluently spoken and written English

  • Good command of another IFRC official language (French, Spanish or Arabic)

This position will remain open while the demand for this role profile remains high, or until we have received a sufficient number of applications. Applications should be made with a CV and brief cover letter which includes your availability. Please note that assessment of applications will be done on a rolling basis. We therefore encourage candidates to apply as soon as possible. Successful applicants will enter a talent pool for the COVID-19 response and will be offered deployments as and when they come up. Deployment allocations will be offered to those based on experience, availability and location.

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