Community Engagement Coordinator

  • Mid-level, Full-time staff position
  • Posted on 6 November 2019

Job Description


Democratic Republic of Congo (DRC) confirmed its tenth outbreak of Ebola Virus Disease (EVD) on August 1, 2018, just days after the Equateur Province EVD outbreak ended. The National Institute of Biomedical Research (INRB) completed the sequencing of the virus’s genome and has determined that the new outbreak, in North Kivu and Ituri, is not linked to the Equateur Province outbreak. The Ministry of Health (MoH), as of October 25th, 2019, has reported 3261 cases (including 3144 Confirmed and 117 Probable cases) and 2141 deaths. International Medical Corps (IMC) is actively contributing to control the outbreak through community engagement, risk communication, surveillance and case management.


Reporting to the Director of Emergency Programs and in collaboration with the Field Coordinator, the Community Engagement Coordinator will lead the implementation and monitoring of planned risk communication and community engagement activities in the Ebola response. The Community Engagement Coordinator is expected to spend time in all field locations, directly training and mentoring field teams. In addition, S/he will be responsible for maintaining regular contact with all partners including Ebola sub-coordinations, the Ministry of Health, relevant government and community leaders, UN agencies and other NGOs.


The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all inclusive.

Direct support to Ebola Response programs

  • Work closely with the health, community-based surveillance, WASH, protection and M&E teams to support and strengthen risk communication and community engagement activities.
  • Support the integration of risk communication in, WASH, protection and primary health care
  • Work closely with the infection prevention control (IPC), Health and WASH teams to ensure that they integrate inclusive risk communication and community engagement activities into their work
  • Work closely with the GBV Coordinator, to ensure that protection and activities related to gender based violence (GBV) are mainstreamed in Ebola response and primary health care responses
  • Work closely with the M&E team to develop data collection tools inform risk communication and community engagement indicators and monitor production of related deliverables.
  • Identify and implement new approaches to strengthen community engagement, increase awareness and understanding of IMC’s work, and ensure open communication between the community and the IMC. These new approaches should include opportunities to integrate the community into the design, planning, and implementation of activities.
  • Lead on the improvement of community perceptions and feedback on Ebola response efforts, particularly those led by IMC. These may include information using secondary document reviews, community meetings, etc. to inform risk communication and community mobilization activities
  • Collaborate with the security team to develop IMC’s community engagement strategies and activities, in new locations where IMC plans to expand its services as well as current project implementation sites with very volatile security. Share relevant information with the security team.

Response coordination and sub-commission participation

  • Attend and actively participate in Ebola Response sub-coordination meetings as well as meetings of the community engagement and risk communication commission.
  • Lead on the production of IMC’s response-wide community engagement initiatives, strategy, and other global documents or work.

Coordinate community engagement activities with other humanitarian actors

    • Maintain relationships with other humanitarian actors carrying out risk engagement and community engagement work as well as relevant social science research on community structures, engagement, communication, etc.
    • Document, compile and share relevant community engagement information, good practices and success stories
    • Seek opportunities to work with other community engagement actors, such as participating in their community meetings or adopting best practices, to promote awareness of the IMC’s work in the community.
  • Liaise with partners (Translators Without Borders etc.) conducting the translation of risk communication and community engagement tools into local languages


  • Assist in new business development by providing technical input for proposals.
  • Contribute to the development of program protocols based on the best available guidance and evidence.
  • Lead on the hiring, training and mentoring of risk communication and community engagement staff.
  • Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their duties.
  • Consistently and proactively monitor/assess the safety and security of field teams, promptly reporting concerns or incidents to IMC management and liaising with other external parties as required to maintain/enhance the security environment.

Compliance & Ethics:

Promote and encourage a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity.

Code of Conduct It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any suggested activities then you have an obligation to report.


At least a Master Degree in any of the Social or Communication Sciences with experience working in an Ebola Outbreak context.


  • Minimum of 2 years of experience in a non-profit organization, including an experience in coordinating, implementing and managing community mobilization activities in emergency and disease outbreak context
  • Experience working in highly volatile and complex security environment is required
  • Experience in working with people from diverse cultural backgroundsCompetencies
  • Strong coordination and representation skills and well versed in convincing and clarification of views and points.
  • Independent and capable of multi tacking and also conscious in meeting deadlines
  • High sense of confidentiality and knowledge of Humanitarian principles and NGO code of conduct;
  • Very good computer skills
  • Proven team and resource management skills are required
  • Strong negotiation, interpersonal and organization skills
  • Can function effectively in a dynamic work environment, and good at setting priorities, working under pressure, producing quality work under tight deadlines and coaching team


  • Fluent in English and French; mastery as well of Swahili is preferred

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion,sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

About the Organization

International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.

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