Community volunteers are an integral part of preventing and responding to cases of violence, abuse, neglect and exploitation in humanitarian settings. They are often the first entry points into communities and help to identify children who are at-risk of, or who are survivors of violence. However, most practitioners acknowledge that there is a reliance on the work of community volunteers without a clear understanding of their capacities and limitations within case management. This lack of analysis can put children at risk or even cause harm. This concern was evidenced in the 2017 research prioritization exercise
published by the Alliance’s Assessment, Measurement, and Evidence Working Group (AME WG) which identified and ranked key questions to inform future child protection research. In the Global Research Agenda,
experts conveyed the need to identify best practices for engaging the local social service workforce and establishing sustainable para-social work models.
In 2019, Plan International on behalf the the Alliance for Child Protection in Humanitarian Action (the Alliance), received a two-year award from USAID/ OFDA to conduct a systematic review and document promising practices when engaging community members in case management and/or formal child protection systems. The aim of the inter-agency initiative is to provide a better understanding of community volunteers, who have responsibilities within the case management process. This will include looking at volunteers’ experiences, roles, and motivations; as well as good practices, challenges, risks and benefits of working with volunteers.
2. Scope of Work
The Community Engagement in Case Management Field Consultant (CECM Field Consultant) will be responsible for conducting a review on the roles of community volunteers within the case management process in Myanmar that includes their roles, experiences, capacities and limitations.
Aim of CECM project
To provide a better understanding of community volunteers, who have some responsibility within the case management (CM) process. This will include looking at volunteers’ experiences, roles, and motivations; as well as good practices, challenges, risks and benefits of using volunteers.
From the findings and recommendations, the inter-agency Review Committee will develop guidance and tools to support community volunteers involved in case management in humanitarian settings. These resources will be disseminated broadly through the Alliance and our partners.
Aim of the Field Review
To understand the roles of community volunteers in CM within Myanmar, with a particular focus on the humanitarian response. The field review will engage two Child Protection partners’ relevant staff, volunteers (and possibly children and families). It will be a participatory process including a series of workshops and collaborative observations with volunteers, in order to better understand their views, experiences and perspectives. The information that is collected from the field review will inform two detailed case studies that highlights the voices of volunteers themselves. The field consultant will be supported by a Lead CECM Consultant and the Technical Lead.
The methods utilized for the CECM Field Consultancy will prioritize the safety and security of all involved individuals, related to COVID-19. Adaptations may be required, as suggested by Plan, partners, and the consultant.
The CECM Field Consultant will:
· Conduct a desk review of relevant local documents related to the roles of community volunteers in case management (this may include case management frameworks, SOP’s, job descriptions, capacity building materials, forms, etc.)
· Conduct a set of interviews with stakeholders at country level using questions developed in consultation with the lead consultant.
· Collect information to write detailed reflective case studies on two organisations who engage community volunteers in CM work in the humanitarian response. In order to collect this information, the consultant will need to:
- Conduct interviews with staff in the organisation who manage and support and train volunteers who are doing CM work. This will include recording and transcribing the interviews into English.
- Conduct a series of participatory workshops (with no more than 10 participants) based on an outline of activities developed in consultation with the lead consultant with volunteers from the two selected organisations. Record and transcribe all discussion with volunteers into English.
Plan International and the CP coordination structures in country will support coordination with key partners and local government agencies’ staff in order to support the CECM Field Consultant.
The CECM Field Consultant is expected to produce their findings that reflects the participatory methods used in the methodology. This includes:
· A Final CECM Field Report that is edited, proofread, including annexes and references and photo documentation that have the following key sections:
a. Background: including a summary of the desk review and Key Stakeholder Interview findings that frame the work of community volunteers in case management
b. Two comprehensive case studies about CP CM partners who are engaging volunteers. This will include a profile of CP CM programming, staffing structures, training approach, etc. The case studies should especially highlight the experiences of volunteers; including their stories of their motivations, challenges, achievements and suggestions
c. Recommendations for necessary guidance, tools and capacity building materials that address gaps and capacities that were found from the review
d. Annexes of
i. Full transcripts (in English) of Key Informant Interviews
ii. Supporting documentation shared from Key Informants related to programming (such as training materials, TOR’s, etc.)
iii. Completed consent forms
6. Reporting Structure
The Community Engagement in Case Management Field Review will be conducted by a consultant hired by Plan USA on behalf of the CMTF and CCP TF who is specialized in participatory methods and child protection. The CECM Field Consultant will be managed by the project Technical Lead, and will have technical support and capacity building from the Lead Consultant. Plan (country) colleagues will support with the recruitment, onboarding, coordination, and operational guidance in order to achieve the consultancy deliverables.
The consultant should have:
• An understanding of Child Protection Systems and case management in the context
• Experience in working with volunteers in humanitarian contexts
• Experience in conducting participatory, qualitative reviews with in a community context
• Experience in conducting qualitative reviews that goes beyond the surface as we want to understand volunteer’s experiences and realities in-depth
• Demonstrated ability to record and transcribe discussions during interviews or FGD’s
• Demonstrated ability to collect and analyse data and present them in format approved by Plan and the Lead Consultant
• Knowledge of local context, experience working with community level structures in such context
• Excellent writing and analytical skills
• Fluency in the local language and English
The consultancy should start no later than the July 30, 2020 and the final deliverable is expected no later than September 30, 2020, with approximately 25 days of full time working within that time frame.
Candidates who are interested in providing services for this consultancy assignment shall submit a proposal by email to Colleen.Fitzgerald@planusa.org with the following contents:
1. Brief narrative on the understanding of the assignment
2. The candidate’s motivations and qualifications
3. Curriculum Vitae of the candidate and a list of relevant past assignments.
4. Indicative Budget
 The Alliance for Child Protection in Humanitarian Action (2017). Setting the Global Research Agenda for Child Protection in Humanitarian Contexts. Available at: https://alliancecpha.org/en/child-protection-online-library/briefing-note-setting-global-research-agenda-child-protection
 Alliance for Child Protection in Humanitarian Action (2018). Setting the Global Research Agenda for Child Protection in Humanitarian Contexts.
 Review Committee members are from both the CCP and CM Task Forces and include 16 member agencies including local NGO, INGO and UN actors