Community Engagement Lead

  • Senior-level, Full-time staff position
  • Posted on 26 June 2020
  • London, United Kingdom
  • Closing on 10 July 2020
  • Save for later

Job Description

Programme Delivery: People Management

· Lead volunteer planning and delivery together with volunteer coordinators to support recruitment of a high performing team of volunteers.

· Manage volunteer coordinators performance, ensuring compliance with VSO policy, process and procedure.

· Develop and maintain monitoring tools to ensure that the resourcing framework and minimum standards are adhered to.

· Lead responsibility for ensuring volunteer emergencies are managed efficiently by Volunteer coordinator.

Programme Delivery: Capacity building and support

· Ensure volunteer coordinators are coach/trained to maintain knowledge and skills, and are informed of, and supported to adapt to our core approaches as well as changes on methodology, process or content.

· Responsible for ensuring compliance and the delivery of high-quality processes and policies within a global framework and standards.

· Provide guidance to volunteer coordinators on resourcing policies and processes,

· Demonstrate leadership in recruitment by building a comprehensive understanding of the recruitment needs of our organisation.

· Leadership of an efficient and effective safer recruitment process to our global teams


· Create a lifelong relationship and engagement of volunteers with VSO and with their communities and governments.

Work collaboratively with our Global Implementation Team to deliver our targets

· Accountable and responsible for maintaining effective engagement and professional ways of working with our VSO


Safeguarding, Security and Risk Management

Commit to VSO’s vision and values, including safeguarding and taking a zero-tolerance approach to abuse and harm. Ensure plans are developed and being implemented with the programme’s Duty of Care Lead team and stakeholders (staff, volunteer, primary actors, etc.) are aware and comply.


· At all times ensure that responsibilities and duties within this role comply with VSO’s Equal Opportunities Policy and safer recruitment guidelines and any other relevant policies and procedures.

· Assist Volunteer coordinators to establish a sustainability plan for the EOC after the volunteer leave.

· Provide regular data and analysis of about volunteer performance to the programme leadership team

About the Organization

VSO is an international development charity that works through volunteers. Our vision is a world without poverty in which people work together to fulfil their potential. We bring people together to share skills, creativity and learning to build a fairer world. VSO welcomes volunteers from an ever increasing range of countries, backgrounds and ages. National agencies in Canada, Kenya, the Netherlands and the Philippines recruit volunteers from many different countries worldwide and this international approach allows us to combine and learn from a rich variety of perspectives. Tackling Disadvantage at "Grass Roots" Level Ours is a very individual "people to people" approach to development. Instead of sending food or money, we send women and men from a wide range of professions who want the chance to make a real difference in the fight against poverty. These volunteers work in partnership with colleagues and communities to share skills and learning and jointly achieve change. But we have to be realistic in our expectations. We commit to long-term development goals and long-term partnerships and focus on sustainable development rather than the short-term relief of certain problems. VSO also works to address the structural inequalities and barriers that prevent people from exercising their rights. We use our experience and our supporter networks to work for changes in policy and practice - rich and poor countries - that reduce disadvantage. VSO is by far the largest independent volunteer-sending agency in the world. Since 1958, we have sent out more than 29,000 volunteers to work in Africa, Asia, the Caribbean, the Pacific region and, more latterly, Eastern Europe in response to requests from our overseas partners. At the moment we have around 1,500 people working in placements in these regions. Shared Partnerships, Shared Benefits You only have to talk to VSO volunteers to realise that they gain from their experience, personally or professionally, as much as they contribute. Many will enthuse how fascinating it was to explore a different culture at first hand. Others will point to the friendships they have made. But many will also tell you how their professional talents have been stretched, and how they have learnt new skills that will significantly enhance their career prospects on their return home. If ever it was true that "you get out what you put in", VSO is proof positive. This experience makes volunteers passionate in challenging misconceptions about developing countries. In the current climate, it is more urgent than ever that we work to achieve a global community where people of all cultures are seen as equal, learn from each other and share a common sense of rights and responsibilities as global citizens. VSO builds on this experience and passion to support a range of global education activity. To find out more about volunteering with or supporting VSO visit our website at

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