Community Engagement Specialist
Based in Juba, South Sudan
Reports to the Health System Stabilisation Manager
Who we are
We’re Population Services International (PSI), the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy by providing access to products and services that range from mosquito nets to HIV testing.
There are over 9,000 “PSI’ers” around the world. It’s a motivated group of entrepreneurs and professionals with a diverse range of backgrounds all the way from the medical industry to the music business, all with unique skills we bring to the job.
The Health Pooled Fund 3 (HPF3) will start in August 2018 until 2023 and will be supported by the British Government’s Department for International Development (DFID), the Government of Canada, the European Union, the Swedish International Development and Cooperation Agency (SIDA) and United States Agency for International Development (USAID).
HPF will support delivery of essential primary health care, secondary health care and referral health services at the national, state, county and facility/community levels. It will be implemented in eight state hubs of South Sudanformerly known as: Eastern Equatoria, Central Equatoria, Western Equatoria, Northern Bahr el Ghazal, Western Bahr el Ghazal, Warrap, Unity and Lakes.
HPF’s overall goal is to reduce maternal and children under five years old mortality, ensuring universal coverage, and improving the overall health status as well as the quality of life of the South Sudanese population. Its
overarching objectives are:
- Improved health and nutrition services for the population, especially women and children;
- Improved community engagement and accountability of health services;
- Stabilisation of local health systems.
To attain these objectives, the HPF team is responsible for the following work streams:
- Management of the HPF fund, IPs and support to the HPF steering committees;
- Ensuring continuity of and support to service delivery, with a focus on improving quality;
- Management of fiduciary risk associated with use of donor funds;
- Development of and support to the implementation of a nutrition component, integrated within the health services delivery and health systems strengthening work streams; and
- Procurement of essential medicines.
- In country distribution of essential drugs
The Community Engagement Specialist will be responsible for supporting the roll out of integrated community case management (iCCM) activities in the 8 HPF3 states, coordinating other community driven health activities and helping push the Boma Health Initiative to help meet the goals of the Ministry of Health. Other activities will include community level coordination, humanitarian and crisis operations, and supporting other community level communication and messaging. The incumbent will be required to travel to implementation sites for monitoring the project activities. This position will be based in Juba and report to the Health System Stabilisation Manager
Program Management & Development
- Provide strategic direction, leadership and overall technical and management support to the iCCM program in South Sudan.
- Lead design processes that ensure new or adapted programming for the child and community health sectors focusing on harmonizing best practices, improved impact and integrated approaches.
- Ensure that the community engagement program is utilizing standard protocols, policies and guidelines as prescribed by the Ministry of Health (MOH) and WHO.
- Work collaboratively to integrate iCCM with other program sectors where appropriate, particularly with the nutrition, health, child protection and women’s protection and empowerment programs.
- Work in partnership with the Nutrition Coordinator to support aspects of the strategic direction and leadership of the community-based nutrition programming guiding linkages and integration within iCCM programming.
- Manage partnership with prime recipient of key grants; work in collaboration to align donor requirements to iCCM best practices; coordinate with finance and monitoring and evaluation units on budget issues and reporting; diplomatically balance role as iCCM technical lead with prime’s role as consortium-led grant management.
- Continue to explore and develop new strategies that support adapted Boma Health Initiative programming implemented in emergency settings and camp-based contexts.
- Conduct monthly meetings with Senior Health Coordinator and relevant senior staff to provide regular updates on spending (BVAs, burn rates), progress of achievements against set targets, program challenges and successes, as well as ways forward for on-going implementation.
- Coordinate and manage all grant reporting for program in with inputs from multiple iCCM and Nutrition program managers and advisors; work in collaboration with grant and finance teams to meet all reporting requirements and deadlines in a timely manner.
Technical Assistance and Capacity Building:
- Support the program managers and field teams in the implementation and monitoring of the work plans ensuring that activities reflect the commitments PSI made to the donor and the community
- Provide technical support to Field Coordinators supervising program staff in various field sites to ensure program implementation aligns with grant timelines and targets.
- Oversee the program’s monitoring and evaluation mechanisms focused on strengthening data collection, information sharing, and data management systems; provide direct support to the M&E Manager in the overall M&E strategy, tool development, and efforts to improve data quality.
- Analyse health and nutrition data collected from the field to obtain evidence-based trends in diseases and track program progress against set targets; lead and support program managers to utilize data for informed decision making on program direction.
- Lead quarterly data analysis review meetings with the Senior Health Coordinator, M&E Manager, and key iCCM team members to direct the utilization of evidence for program decisions.
- Provide technical support to the Nutrition Advisor in all efforts to integrate nutrition components into iCCM;
- In coordination with the primary health team, coordinate and plan visits from the Health Technical Unit providing support for child health, M&E, pharmaceutical management, and nutrition.
- Liaise regularly with the relevant Health Technical Advisors on special projects and research initiatives.
Operational Research, Surveys and Assessments:
- Work closely with Regional Research Advisor to design, facilitate, and implement regular quality of care assessments in each field site.
- Oversee the design, implementation, and evaluation of operational research on Rapid Diagnostic Test (RDT) use by community-based health volunteers.
- Coordinate client responsiveness initiative focused on developing community-based feedback mechanisms; oversee pilot initiative with internal and external data collection; support field teams in implementing and learning from pilot process as well as developing plans for long term integration into project design.
- Support the emergency preparedness and planning process with guidance and tools for assessing child health needs in changing humanitarian settings.
Representation and Coordination:
- Oversee the program’s role as community engagement technical lead within a consortium of implementing partners, key stakeholders, and the MOH; policies and strategies based on best practices.
- Work in coordination with key consortium partners to provide technically sound perspectives and implementation strategies within the iCCM technical working group and relevant community health forums.
- Provide on-going training, technical support and guidance to the program managers and advisors.
- Work in collaboration with program managers to recruit, train and supervise national staff.
- Provide on-going mentoring and training for international and national staff.
- Conduct annual and semi-annual performance reviews for technical staff, often in collaboration with Field Coordinators in relevant field sites
Collaborate with Partners and Stakeholders
- Be an active participant and advocate in relevant Working Groups.
- Partner with National Malaria Control Program and Technical Working Group to oversee National Malaria Indicator Survey from concept development to reporting of results.
- Support the coordination and delivery of studies that review health outcomes for children under five based on intervention led by the WHO and National Malaria Control Program.
- Work closely with Business Operations to build capacity and transition commodity planning, warehousing and logistics to MOH.
- Coordinate effectively with PSI South Sudan Business Operations, Procurement, Finance, and PSI HQ team and Supply Chain department in Washington DC.
- Perform any other related duties that may be assigned by the immediate supervisor.
What are we looking for?
- Minimum 7 years of relevant experience; with minimum five years management experience in a developing country;
- Bachelors or Master’s degree from a recognized university in Management, Health or a related field
- Extensive experience in management and supervision of staff
- Strong problem-solving skills
- Good interpersonal skills and ability to interact effectively with staff, vendors, outside agencies and government officials.
- Familiarity with DFID processes and procedures
- A team player able to work with policy, management and service delivery colleagues
- Ability and willingness to work in a resource-scarce environment
- Sensitivity working with government structures in South Sudan
- Ability to work in a quickly changing political environment and ability to respond to needs as they arise
- Sound knowledge of operations within the health sector
- Previous work experience in a similarly hard to work country. Previous experience in South Sudan preferred.
- Experience of managing and mentoring large teams and drive them to achieve their full potential and the project’s outcomes;
- Proactive and flexible with the ability to multi-task
- Excellent experience of working in multicultural and diversified environments.
- Familiarity with the international donor community;
- Experience working in fragile states and/or situations of political sensitivity;
- Excellent oral and written communication skills, and cultural sensitivity.
- References will be required
Position Start Date: approximately July 15, 2018
PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status
About the OrganizationAbout PSI:
PSI is a leading global health organization with programs targeting malaria, child survival, HIV and reproductive health. Working in partnership within the public and private sectors, and harnessing the power of the markets, PSI provides life-saving products, clinical services and behavior change communications that empower the world's most vulnerable populations, in over 65 countries to lead healthier lives. Over 150 staff in the Washington D.C headquarters, 100 overseas expatriate staff and almost 8,000 local staff work to execute PSI’s critical and innovative programs worldwide.
Health Impact and Donors:
PSI has a unique focus on measurable health impact much like successful corporations measure profitability. Measuring the results of PSI’s health interventions isn’t as simple as counting lives saved. PSI employs an entire team of researchers to continuously evaluate PSI performance against evidence-based objectives and verifiable indicators. Such strict measurement of PSI performance is what sets the organization apart from others in the field and feeds into the design of innovative, targeted and cost-effective interventions.
By utilizing the DALY (Disability Adjusted Life Year) system, PSI estimates that in 2009 alone, its programs directly prevented more than 156,000 HIV infections, 2.6 million unintended pregnancies, almost 150,000 deaths from malaria and diarrhea and 19 million malaria episodes. In addition, roughly 25,000 patients were treated for TB.
With a focus on decentralized management and local experts, innovative programs and successful benchmarking, PSI is proud of its long term commitment to serve those most in need. PSI is supported by several major donors including: governments of the United States, United Kingdom, Germany and the Netherlands; the Global Fund, various United Nations agencies, private foundations, corporations and individuals.
Areas of PSI focus:
PSI has HIV programs in over 60 countries around the world. Interventions, which include social marketing of HIV products and services and targeted HIV communications, are based upon a commitment to produce measurable health impact and an emphasis upon rigorous research and evaluation. Although condom social marketing and targeted communications remain the cornerstones of PSI's work to address the HIV pandemic, country programs also implement an increasingly comprehensive range of interventions in response to the changing needs of specific country contexts and populations. PSI is increasingly implementing innovations such as male circumcision services and targeted communications for concurrent sexual partnerships and injection drug use interventions.
Tuberculosis (TB) is a curable and preventable illness, yet it remains a major cause of death worldwide. It is one of the biggest killers of women of reproductive age and the most common cause of death among people living with HIV/AIDS. PSI provides a variety of innovative TB and TB/HIV-related services, engaging private providers in diagnosis and treatment and integrating HIV counseling and testing with TB services. It also creates innovative behavior change communications campaigns to increase awareness of TB and TB/HIV and to promote healthy behaviors.
Vulnerable children are one of PSI’s most important target groups. According to the WHO, nearly 10 million children under the age of five die each year – more than 1,000 every hour. Tragically, about two-thirds of child deaths are preventable through practical, low-cost interventions. PSI works to improve child survival by helping developing countries address water-borne diseases such as diarrhea, malaria, pneumonia and HIV with prevention and treatment education and products. PSI’s child survival programs improve the health and save the lives of children under five in more than 30 countries.
In over 30 countries throughout the world PSI empowers women and couples to lead healthier lives by providing access to innovative family planning and maternal health products and services. Every year, there are more than 60 million unintended pregnancies and more than 500,000 women die from pregnancy-related causes. In 2008 alone, PSI prevented an estimated 3.1 million unintended pregnancies and 15,000 maternal deaths, and enabled millions of couples to plan their families.
Over the past three decades, PSI has expanded the contraceptive methods in its portfolio from male condoms and oral contraceptives to include injectable contraceptives, intrauterine contraceptive devices (IUD), emergency contraception pills, implants, female condoms, voluntary sterilization, and fertility awareness methods such as the Standard Days Method using Cyclebeads®. PSI’s RH platform has also grown to address maternal mortality through the prevention of post-partum hemorrhage and sepsis, and the prevention of unsafe abortion.
Access to clean water is a challenge in almost all of the countries PSI operates in. Increasing awareness of water borne diseases and accessibility to treated water are a core part of PSI’s efforts across its health areas.
PSI and its many partners are working together to promote the Safe Water System, a water quality intervention that employs proven, easy-to-use and inexpensive solutions such as household water treatment appropriate for the developing world. Household water treatment and safe storage ensures that each sip of water is safe to drink. Household water treatment can be adopted quickly, inexpensively, at national scale in both development and emergency situations, making an immediate difference on the lives of those who rely on transporting to and storing water in their homes.
PSI provides malaria control support to national Ministries of Health in over 30 countries worldwide. PSI tailors its malaria control programs to the unique environment in each country and the needs outlined by the Ministry of Health to achieve the Abuja Targets and MDGs. PSI’s malaria control programs include delivery of insecticide treated mosquito nets, pre-packaged malaria treatment, behavior change communications and operational research.