Country Manager

Apply by 1 July 2018
Mid-level , Full-time staff position
Posted on 1 June 2018

Job Description

Position Title: Country Manager - Pakistan
Dept/Location: International Telecommuter

FLSA: Exempt
Reports To: EMECA Regional Director
Length of Assignment: 2-4 years

Job Summary

The CRS Country Manager (CM) for Pakistan is responsible for overall leadership and management of the Pakistan program. The CM is CRS’ official representative to the Government, local donor representatives, Church leaders, international organizations, and other local partners. The position requires an individual with skills in leadership, staff development, program management, representation, communication, partnership, and risk management.

Country Program Background:

CRS has been operating in Pakistan since 1954, primarily supporting disaster preparedness and emergency response, while also facilitating the transition to early recovery and development programs in shelter, WASH, livelihoods, refugee protection, and primary education.

CRS/Pakistan’s current programming focuses on

(i) Emergency Preparedness, Mitigation, Response and Recovery

(ii) Promotion of enrollment, attendance, and quality primary education for girls and boys,

(iii) Improved urban and rural livelihoods opportunities for vulnerable populations, and

(iv) Partnership capacity strengthening.

CRS/Pakistan maintains two offices in Islamabad and Quetta, and provides support to a network of more than 15 local organizations across Pakistan.

Primary Functions


  • Lead CRS/team in Pakistan to develop and implement a country strategy, that contributes to the advancement of the regional and agency strategies.
  • Engage the bishops, Caritas directors, and other key Catholic leaders in Pakistan to ensure that CRS is demonstrating solidarity through a diverse range of financial, technical, and moral support.
  • Represent the country program to the host government, donors, international organizations, and international and national PVOs.
  • Identify and pursue opportunities for appropriate expansion and growth of programs, ensuring the sound management of all aspects of the business development cycle.
  • Seek and pursue opportunities to raise the profile of the work of CRS and its partners, and to support US advocacy on behalf of our beneficiaries.


  • Ensure that agency standards of program and management quality, as well as all financial management policies and standards, are adhered to throughout the country program.
  • Ensure full compliance with donor requirements and government regulations.
  • Address all audit findings in a timely and comprehensive manner.

Supervision, Staff Management and Development:

  • Directly supervise and coach the Heads of Office, Finance Manager, and HR/Security Manager.
  • Oversee the quality supervision of all staff in the Pakistan program.
  • Develop and coach direct reports in career development and ensure that similar support is provided to all staff.
  • Ensure consistently high-quality recruitment to build a diverse, competent, motivated and committed team of staff.
  • Encourage principles of a just workplace and promote staff care and well-being.

Security and Emergency Response Management:

  • Oversee the management of all security issues, including those related to harassment and protection of staff and beneficiaries.
  • Maintain security, evacuation and contingency plans current and revise annually or as necessary and ensure adherence by all CRS staff.
  • Respond to emergency needs as they arise.
  • Closely supervise or oversee responses to emergencies.


  • Maintain a healthy and empowering office environment that encourages participation and open communication, and high levels of staff engagement and well-being.
  • Ensure open communications with regional and HQ colleagues.

Agency-wide Competencies (for all CRS Staff)

  • Serves with Integrity
  • Models Stewardship
  • Cultivates Constructive Relationships
  • Promotes Learning

Country Representative Competencies

  • Leads toward Strategic Results
  • Manages Risk and Complexity
  • Represents and Partners Strategically
  • Champions Learning and Performance


  • Masters in International Development/Relations or related field
  • 5 or more years of progressively responsible experience in PVO management
  • Previous experience managing staff and programs overseas
  • Experience working closely with Caritas agencies and Church leadership
  • Experience in emergency response programming
  • Experience negotiating and working with local government
  • Experience with institutional strengthening and partnership building helpful
  • Ability to work effectively in diverse environments and under pressure
  • Demonstrated understanding of the importance of staff development
  • Fluency in English

Personal/Professional Skills:

  • Strong interpersonal, communication and organization skills, good judgment, vision and maturity
  • Ability to operate successfully amidst complexity and uncertainty
  • Demonstrated effectiveness with short- and long-term planning, as well as financial, human resource, and program management
  • Strong interpersonal, communication and organizational skills as well as good judgment and vision.
  • Strong written and verbal communication skills.
  • Familiarity and/or appreciation of the social teachings of the Catholic Church and its structure; ability to work well within this framework
  • Commitment to the Agency’s mission and strategy

Key Working Relationships

Internal: EMECA RD, DRD/PQ, DRD/MQ and RFO, HQ colleagues in Overops departments, USOps, Finance, HR, Audit and Charitable Giving.

External: donor agencies, Caritas and other Church leaders, host country government agencies, international and national non-governmental organizations, Caritas Asia and Caritas International colleagues, UN agencies.

Physical Requirements/Environment: The position can be based in the candidate’s home of record, with 25% travel in the region. There may be the option of relocation to Islamabad in the future.

NOTE: Applications will be accepted until the position is filled.

About the Organization

Catholic Relief Services was founded in 1943 by the Catholic Bishops of the United States. Our mission is to assist the poor and disadvantaged, leveraging the teachings of the Gospel of Jesus Christ to alleviate human suffering, promote development of all people, and to foster charity and justice throughout the world. Working through local offices and an extensive network of partners, CRS operates on five continents and in 98 countries. We aid the poor by first providing direct assistance where needed, then encouraging people to help with their own development. Together, these approaches foster secure, productive, just communities that enable people to realize their potential. As the official international relief and development agency of the U.S. Catholic community, CRS is also committed to educating the people of the United States to fulfill their moral responsibilities toward our global brothers and sisters by helping the poor, working to remove the causes of poverty, and promoting social justice.

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