Deputy Chief of Party - Performance Improvement

  • Mid-level, Full-time staff position
  • Posted on 5 January 2021

Job Description

The Deputy Chief of Party (DCOP) Performance Improvement is the technical lead and has the primary responsibility of continually improving the implementation quality of activity interventions. S/He will oversee the technical strategy development and implementation in the areas of quality improvement of integrated service delivery and health systems strengthening. In this role, s/he will coordinate and align technical assistance and maximize synergy and integration with other Activity interventions.

S/he will also serve on the activity’s leadership team and set a positive tone for the entire project and inspire staff to apply national and internationally accepted technical norms and standards and best practices for timely delivery of services, and produce high quality documentation of project’s successes and lessons learned for local and international audiences, as well as quarterly reports.

The DCOP will directly assist the COP in program implementation and management in line with MSH Tao of Leadership and Standards of Technical Excellence (STE) and in guiding the project to achieve its results and to submit high quality deliverables on time. The DCOP will provide direct support in the financial and administrative management of the project, reporting to donor and project visibility. The DCOP assumes leadership and oversight of the activity in the absence of the COP.

Technical Management (55%)

  • Provide technical leadership and oversight in the areas of integrated service delivery through a continuum of care approach and health systems strengthening.

  • Directly supervise the QI Advisor and Director of Health Systems Strengthening each of who oversees a team of technical specialists.

  • Coordinate and collaborate closely with the COP, otherDCOP and Technical Director on annual planning and overall technical leadership of the project.

  • Strengthen the capacity of all ACCESS technical advisors for delivering TA to the project field staff and to MOPH counterparts and for implementing the internationally recognized best practices in each technical area.

  • Ensure that the program adheres to national and internationally accepted technical norms and standards and that best practices and approaches are well-documented and highlighted throughout the activity implementation period.

  • Contribute to a knowledge management system where the donor vision and government values permeate through our clients to reach beneficiary communities, and the learning from grassroots and countries is documented and shared to influence new programming at national and regional levels.

  • Travel regularly to the field to provide guidance and support to Project field staff and MOPH partners (approximately 25%)

  • Provide technical and managerial oversight of the implementation of the quality improvement tools used within the project and collaborate closely with the Director MERL for ensuring coordinated and effective analysis, monitoring and reporting of project improvements in those performance areas.

  • Coordinate closely with the MERL Director for solving at the central and/or district MOPH levels the HMIS issues found in the field.

Stakeholders engagement and coordination (20%)

  • Work closely with the central MOPH Directorate counterparts to integrate project support and coordinate project interventions with national policies, norms and standards.

  • Coordinate closely with other implementing partners working in the field of public health (including USAID-funded partners, UN agencies and other partners) to ensure strong coordination of activities between projects

  • Coordinate with the IMPACT project and other implementing partners for solving supply chain and other issues found in the field.

Project Management (25%)

  • Serve as a member of the Madagascar Leadership Team.

  • Promote a team approach that emphasizes high level performance, creative approaches, the achievement of personal and project goals and a collegial approach that is focused on assisting one another to succeed for project staff in Madagascar, as well as the support team members in the Home Office.

  • Set direction and coordinate annual workplan development, implementation, and review, in alignment with regional framework and strategy, national and donor strategy– including USAID strategy.

  • Work closely with the director MERL for active performance management, continuous improvement and learning

  • Lead development of project technical reports

  • Participate in financial reviews and budget development

  • When needed, serve as acting COP


  • A Master’s degree or Doctorate in public health, business or public administration, or other related field is required

  • At least 10 years’ experience designing and implementing public health programs in resource-limited settings

  • Demonstrated expertise in developing systems and processes that improve the delivery of quality integrated health services, community health, and/or health promotion, focused on improving maternal and child health, malaria outcomes, and family planning. Experience in implementation of malaria programs is desirable

  • Demonstrated experience and knowledge in health systems strengthening, including leadership, management and governance, health planning, HRH, HMIS, disease surveillance, supply chain management, and community health financing.

  • Proven management and leadership skills, including relevant experience in direct supervision and mentoring of senior professional staff.

  • Experience working with and through MOH, NGOs, private sector groups, USAID and other donor organizations.

  • Demonstrated leadership qualities and project management expertise and experience

  • Demonstrated strategic planning and visioning skills

  • Experience with USAID projects is essential including working knowledge of and experience with USAID funded activity management, policies and procedures

  • Demonstrated ability to build relationships and experience interacting with high-level stakeholders

  • Must have a proven track record of building and effectively managing a strong team and fostering collaboration in order to achieve goals, meet milestones, and produce high quality written qualitative, quantitative, and narrative deliverables

  • Proven management skills, including relevant experience in direct supervision of professional employees

  • Demonstrated strategic agility, diplomacy, conflict management, written and oral communication., and negotiation skills

  • Fluency in oral and written French and English required* Malagasy an advantage

About the Organization

Management Sciences for Health, an international nonprofit organization, is dedicated to closing the gap between what is known and what is done about public health problems. MSH saves lives and improves health by helping public and private organizations throughout the world to effectively manage people, medicines, money, and information. Working from more than 30 country offices and our US headquarters, our staff from 65 nations is highly regarded for its technical expertise, integrity, and commitment to making a lasting difference in health.

Management Sciences for Health (MSH) is a nonprofit international health organization composed of more than 2,000 people from 73 nations. Their mission is to save lives and improve the health of the world’s poorest and most vulnerable people by closing the gap between knowledge and action in public health. Together with their partners, they are helping managers and leaders in developing countries to create stronger management systems that improve health services for the greatest health impact.


MSH takes an integrated approach to building high-impact sustainable programs that address critical challenges in leadership, health systems management, human resources, and medicines. Simply put, they support stronger health systems for greater health impact.

Their expertise in these areas falls into the broad categories of management functions—for example, leadership and governance or pharmaceutical management—and health areas like tuberculosis or maternal, newborn, and child health. They apply their expertise by

  • Partnering with governments, local organizations, and communities in developing nations to build their own capacity for long-term health impact;
  • Providing global leadership in critical areas of health management and health care delivery;
  • Bringing the best of MSH from around the globe to the people we serve, working as One MSH with a focus on lasting health system improvements.



Leadership, Governance, & Management

They work with in-country partners to build stronger health systems to improve:

    • the management and leadership of priority health programs, health organizations, and multisectoral partnerships such as The Global Fund to Fight AIDS, Tuberculosis and Malaria, developing a critical mass of managers at all levels of the health system who can lead and inspire teams to achieve results;
    • the management systems of health organizations in the public and private sector, transferring practical approaches and skills to ensure that management structures contribute to sustainable organizational success;
    • the governance and management of health organizations and multisectoral partnerships, facilitating change and transferring knowledge to enable organizations to administer their resources efficiently and scale up their services.


Health Service Delivery

MSH combines extensive public health expertise, proven service delivery approaches, and evidence-based interventions in five critical areas:

    • HIV & AIDS
    • Tuberculosis
    • Maternal, newborn, and child health
    • Family planning and reproductive health
    • Other communicable diseases, including malaria and pandemic and avian influenza

Human Resources for Health

MSH helps governments develop multisectoral strategies and policies to plan and manage their health workforces. We use a comprehensive approach that addresses all the facets of human resources for health needed to achieve an adequate supply of well-trained and motivated health workers. MSH offers capabilities in leadership, human resource management, education, partnerships, policy, and finance to achieve these goals.

Pharmaceutical Management

Vital to our success is a participatory approach to project design and implementation, which cultivates broad-based support from all stakeholders. We also build and improve infrastructure and local capacity to effectively purchase, store, deliver, and use quality essential medicines.

Health Care Financing

MSH helps governments and NGOs assess their current financial situation and systems, understand service costs, and develop initiatives to use existing funds more effectively and generate additional revenue—all with the goal of supporting a nation’s health priorities.

Health Information

MSH has developed proven methods for rapidly strengthening the analysis and use of existing health data—normally at the province, district, and facility levels—without revising existing recording and reporting requirements. With an emphasis on learning through action, district teams undertake assessments of health services, identify gaps in performance, and design solutions to support better decision-making and, therefore, better management of improved services.

MSH has worked closely with the Health Metrics Network of the WHO to develop a comprehensive approach for enhancing the performance of health information systems and data by employing a practical, strategic planning process that can be carried out by national working groups.

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