Requisition ID: req2160
Job Title: Deputy Director, Quality & Performance ,Emergency Unit
Sector: Emergency Response
Employment Category: Regular
Employment Type: Full-Time
Location: USA-New York, NY - HQ
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities which support them, as well as those who remain within their homes and communities. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
The IRC Emergency Unit
The Emergency Unit leads and oversees the IRC’s global effort to help communities survive the immediate humanitarian consequences of conflict and disaster. The Emergency Unit oversees the IRC’s resources designated for emergencies empowering the Emergency Response and Country Program Teams with the financing, personnel and commodities to ensure a timely and high-quality humanitarian response. The Emergency Unit seeks to strengthen the response capacity of IRC teams around the world through risk analysis, planning, and training. The Emergency Unit works to ensure a cycle of continual learning and improvement through the design and implementation of standard operating procedures and performance measurement systems, including real time and impact evaluations.
The Deputy Director - Quality and Performance (DDQP), will lead the refinement and active implementation of systems and approaches that will collectively realize the IRC’s commitment to scale, timeliness and quality of response in acute emergencies. The DDQP will lead on a comprehensive effort to measure the IRC’s performance to prepare for, and respond to emergencies around the world; ensuring that lessons are learned, and a continual cycle of improvement is fostered. The DDQP will oversee and guide teams responsible for research, analysis, and accountability; communications; and resource management - and will as the need arises supervise high potential special projects. Finally, the DDQP will serve an important chief of staff function to the Vice President of Emergencies (VPE), delivering representation externally, proactive coordination with colleagues and partners across the organization, and leadership during times the VPE is absent from the office.
The Deputy Director - Quality and Performance will be based in the IRC’s Headquarters office in New York and report to the Vice President, Emergencies.
Research, Analysis and Accountability
* Working closely with the Associate Director for Research and Accountability, oversee efforts that will ensure that IRC fulfills its commitment to place affected populations at the center of all IRC’s emergency responses. This will entail the maintenance, promotion, deployment and evaluation of systems, approaches and technical assistance that empower response teams to Ask, Listen and Act with and for affected communities.
This area of effort is broken down into the following areas, where the DDQP will oversee effort to ensure that:
* Crisis Analysis - IRC’s annual watchlist, ongoing risk monitoring and analysis, and emergency classification system are collectively promoted and utilized to drive faster, more informed, and better decision making around the organization.
* Accountability - IRC’s commitment to needs assessments, client feedback mechanisms, program monitoring, and real time evaluation systems is realized during emergencies led by both the Emergency Response and Country Program teams.
* Research - the Emergency Unit’s efforts to develop new methodology to evaluate humanitarian need and the impact of assistance within acute crisis situations is finalized, utilized and publicized.
* Program Quality - emergency response programming is always informed by the Sector Toolkits for Emergency Programming guidance and underpinned by robust and context specific response planning.
* Oversee the maintenance and encourage high levels of utilization of the Emergency Roadmap, where critical guidance and resources are presented for organization wide use. Ensure that content is kept up to date and client feedback is acted upon to encourage a fit for purpose, client focused service platform.
* Maintain excellent collaborative links with the Deputy Director of Response Management (DDRM) to ensure systems, approaches and guidance that promote Accountability to Affected Populations are used, and feedback is gained about their impact and utilization. The DDQP leads on system development and performance measurement, while the DDRM oversee execution of those systems; close and trusting collaboration is therefore essential.
Resource Management and Development
* Provide oversight to Budgeting and Grant Management processes and staff to ensure that annual operating budgeting is achieved, and that funding allocations and direct expenditure are managed throughout the fiscal year.
* Oversee the receipt, allocation and administration of funding that supports emergency preparedness and response. Ensure that timely follow up is provided to make sure that deliverables are achieved, funding is spent, and that donor reporting is produced and submitted accurately and on schedule. This oversight includes funding spent
by both Emergency Unit in HQ and, ERT and Country Program teams in the field.
* Together with Vice President, Emergencies and Global Philanthropy and Partnership (GPP) teams, work creatively to identify, develop and retain emergency donors to contribute toward both core Emergency Unit operations, as well as the Crisis Response Fund balance.
* Working closely with GPP teams and Emergency Unit internal communications staff develop a process and schedule to produce and submit high quality, content rich reporting on programs funded by the Crisis Response Fund.
Performance Measurement, Learning and Continual Improvement
* Provide leadership to the design, testing and organization wide implementation of a performance measurement approach for IRC’s response to classified emergencies around the world.
- Performance will be measured on a routine basis within emergency preparedness, response and of the support offered to the field by HQ.
- Working in collaboration with HQ, emergency unit, country and regional focal points diagnose opportunities for performance improvement, establishing and monitoring improvement workplans accordingly.
* Lead the Emergency Unit’s implementation of the IRC2020 strategy focused on ensuring scale and reach, and speed and timeliness of emergency responses. Utilize performance measurements and client feedback stated above to inform evolutions to the IRC2020 strategy delivery plan, and future strategy development.
- Working in collaboration with the IRC Strategy Team provide routine performance measurement data to inform Leadership Board reviews.
Special Project Oversight
* Lead and oversee high potential special projects as required. These may include incubation projects or those that span multiple regions and technical units.
* Check in with project director/coordinators on a routine basis to ensure budgets are updated, spending is monitored, deliverables are on track and outputs are up to initially stated goals.
Unit Management Support and Coordination
* Play an important in-person thought partner role to the VPE. Offer both structure and counter arguments to planning processes to ensure creative and optimal approaches to complex strategic, operational and financial discussions.
* Offer proactive leadership, facilitation and support to the Emergency Unit Senior Management Team (SMT) to ensure routine communication, coordination and collective performance. Organize, and often chair, twice monthly remote coordination meetings, and quarterly in-person meetings for the SMT. In partnership with the VPE encourage coherence of planning and communication emanating from the SMT to the wider Emergency Unit staff.
* Engage with other IRC departments to ensure their planning and policies adequately reflect IRC’s mission to help communities survive emergencies. This includes IRC’s legal, communications, finance, global supply chain, human resources, strategy teams. Maintain visibility on, and coordination with the Associate Director for Response as he/she leads on day-to-day operational coordination with the same groups.
* Working in close collaboration with the Emergency Unit SMT, lead the planning and implementation of the Emergency Unit annual conference.
* Oversee a professional and extremely proactive internal communications program. Drive the production of consistently high quality, modern and informative communications products that mobilize internal support for the Emergency Unit’s work. Ensure tight coordination with IRC’s internal communications team, while carving out space for dedicated Emergency Unit staffing for this critical function.
The IRC is looking for an industry leader in the development and management of systems that enable IRC as a global organization to be prepared to deploy robust responses to humanitarian crises around the world.
* Minimum 7 years total experience managing complex humanitarian program in the field, or large institutional systems/programs at HQ level
* Demonstrated leadership, management, organizational skills, including systems and policy development.
* Strong operational background with expertise in field operations or IRC systems and processes.
* Excellent skill in providing strategic oversight and leadership in project and budget management
* The candidate’s profile should demonstrate very strong ability to establish and maintain lasting professional relationships both internally and externally.
* Substantial exposure to strategy formulation and wide range of strategic decision-making processes.
* Demonstrate high-energy and a proactive nature, have a positive can-do attitude, be result-driven, have exceptional problem-solving skills, and work comfortably in a group/collaborative setting.
* The ideal candidate must demonstrate an ability to stay calm under pressure.
* Excellent interpersonal and oral and written communication skills; demonstrated ability to successfully work in a fast-paced environment, within and across departments/functions and develop positive relationships with locally and remote based staff.
* Graduate level degree in relevant field (management, public administration, finance, etc.) preferred.
* Position Reports to: Vice President, Emergencies
* Position directly supervises: Associate Director, Emergency Accountability; Sign Post Project Director: Senior Coordinator, Emergency Funding; Senior Project Coordinator; Product Manager; Communications Manager.
Works closely with: Deputy Director, Emergency Response; Deputy Director, Emergency Preparedness; Senior Technical Advisor, Emergency Livelihoods; Director, Emergency Health; VPRU Deputy Director of Emergency Response