Deputy Regional Director for Management Quality

  • Mid-level, Full-time staff position
  • Posted on 23 March 2020
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Job Description

Position Title: Deputy Regional Director/Management Quality
Department: ASIA Regional Office
Location: Phnom Penh, Cambodia, or an alternate location in Asia where CRS has an office
Reports to: Regional Director, ASIA Region
Grade: 12

As a member of the Regional Leadership Team (RLT) within the ASIA regional office, the Deputy Regional Director for Management Quality (DRD/MQ) supports the work of the Regional Director and country programs. The areas of management quality include human resources, safeguarding, financial management, compliance, risk management, supply chain management, information and communication technology, administration, audit, staff safety and security. The DRD/MQ also supports emergency response and recovery programs acting as Emergency Coordinator or Head of Office during emergency response as needed.

The ASIA region consists of 3 sub-regions in South Asia (with offices in India, Nepal, Bangladesh, and Sri Lanka), Mekong (Cambodia, Laos, Myanmar, and Vietnam), and Pacific/Islands (Philippines, Timor Leste, Indonesia, and Micronesia). Depending on need, the DRD/MQ could spend up to 30-40% of her/his time travelling and providing direct support to country programs with emphasis on the largest programs, greatest identified risks, and emergencies. This travel will sometimes include extended trips due to emergencies and acute MQ staffing shortages.

As part of the agency’s commitment to advance local leadership, senior national staff who meet the qualifications and are interested in working at the regional level are encouraged to apply.

Primary Responsibilities:


  • Supervise the Regional Information, Communications and Technology Systems Manager (RIM), and potentially the Regional Finance Officer (RFO), and any TDYers and/or consultants for related MQ issues and compliance.
  • Oversee SoW development and evaluation of MQ-related consultancies and TDYs.
  • Ensure that regional MQ staff provide adequate and appropriate support to country programs, partners, and HQ colleagues, especially in emergencies.
  • Provide coaching and professional development support to country program management quality staff in coordination with the Country Representatives, Country Managers and Head of Operations.
  • If the incumbent is an expatriate staff, work with the RD, CRs, and CMs to identify promising national staff from across the region and develop plans to build their capacities to become strong candidates to assume the DRD/MQ position in the coming years.

Management Quality

  • Oversee the development and implementation of operational plans that advance the MQ components of the ASIA regional strategy.
  • Coordinate the region’s participation, analysis and action planning for the staff engagement surveys, including provided support as needed to CRs/CMs.
  • Lead the promotion and dissemination of improved systems for financial and human resource management.
  • Identify appropriate policy solutions as needed.
  • Manage the timely and efficient provision of appropriate technical assistance to CRS country programs on management issues, including planning, budgeting, staffing, and policy development and implementation.
  • Ensure that the ASIA region and country programs are compliant with and integrated into agency management systems, most notably Project Insight, Project Gateway, and the Office 365 suite of platforms that include MyCRS, Teams, and OneDrive.
  • Represent the ASIA region in agency wide fora, the global MQ community, any committees and strategy processes relating to management quality.
  • Ensure effective coordination between the region, country programs and HQ colleagues in HR, Finance, Audit, Legal, Ethics, and GKIM.
  • Support country programs to recruit, assess and develop highly effective staff.
  • In coordination with RD and Country Programs provide support to partners as needed to apply CI Management Standards

Program Support

  • Work closely with the DRD/PQ, CRs, and CMs to ensure that CRS’ systems and procedures are able to flexibly adapt to be compatible with those of host country governments, with whom we will be developing closer funding partnerships.
  • Work closely with the DRD/PQ, CRs, and CMs to ensure implementation of CRS Project Management Standards; provide support to country programs as needed to integrate PMS and enhance PQ/MQ collaboration
  • Support country programs to develop and implement their strategies for advancing local leadership, particularly as it applies to increasing the diversity of national staff in leadership positions.
  • Promote ICT4D initiatives that enhance program activities and MEAL strategies.


  • Provide direct support to country programs responding to major emergencies as well as to partners in outreach countries
  • Following a natural or man-made disaster, serve as acting country representative during times of CR transitions or when a CR is out of country.
  • Provide support to country programs on HR scale-up, pre-positioning of relief items, stock management and cost proposal development for major donors.

Monitoring and Compliance

  • Oversee adherence to applicable government regulations, grant requirements and local laws, including keeping track of CRS’ liabilities on expatriate taxation across the region.
  • Review and maintain knowledge of donor regulations and conformity with existing CRS standards governing agency integrity and liability.
  • Review grant agreements, country agreements, protocols, customs/import agreements, etc. for compliance with agency standards and recommend changes to the RD and /or CR/CMs.
  • Review of country program documents and manuals for compliance with agency norms.
  • Identify possible high-liability risks and make recommendations to CRs/CMs and/or the RD.
  • Serve as the point person on audit-related issues in the region.
  • Represent the region on crosscutting issues important to CRS/Internal Audit, and provide support for audit closure to country programs.

Capacity Building

  • Assist countries with the use of the management quality assessment tools and identify and make recommendations to address regional trends.
  • Identify capacity development needs in support of management quality and recommend appropriate methods for achieving desired change.
  • In cooperation with CRS staff, organize trainings, as requested by CRs/CMs or RD, in internal justice principles and management systems.
  • Review capacity-building strategies and evaluate impact based on management quality criteria.
  • Develop and maintain a network of regional experts who can serve as consultants for management strengthening.
  • Assist programs in the development of management strengthening plans taking into account major audit findings.
  • Oversee a regional process leading to comprehensive human resources strategies and policies including recruitment, diversity, staff development/training plans, team-building, promotions and salary policies.
  • Oversee development of security policies and procedures for country offices.
  • Assist/lead sub-regional partnership focal point staff and support country program staff to strengthen partners including SRFMP, Safeguarding, HOCAI, reflections, and other partner strengthening tools.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship

Key Working Relationships:

  • Internal: Regional Director, DRD/PQ, Country Representatives, Country Managers, Heads of Operations, Regional Team, RFO, RIM, relevant HQ departments such as Human Resources, Internal Audit, GKIM, Legal Counsel, Ethics Unit; Deputy Regional Directors of other regions, Country Program key management staff and MQ Regional Advisors.
  • External: USAID, UNOps, Asian Development Bank, Host Country Governments across Asia, regional Operations staff from peer INGO and UN organizations.


  • Advanced degree in development, management, accounting or related field. However, substantive work experience can be applied in lieu of university degrees.
  • Minimum seven years’ experience in management of non-profit administration, and/or development and/or emergency programming.
  • Knowledge and familiarity with USG reporting and program standards/compliance practices.
  • Demonstrated understanding of industry standards and management best practices.
  • Demonstrated knowledge of and ability to utilize a variety of training and technical assistance methodologies appropriate for groups from diverse backgrounds.
  • Ability to function effectively as part of a multicultural team.
  • Willing to travel to somewhat insecure (level III security) countries on a regular basis.
  • Willingness to travel up to 40% of the time.

Language: English language fluency.

Note: Internal applicants, especially national staff, who meet the qualifications are encouraged to apply within the first 10 days of posting.

NOTE: Applications will be accepted until this position is filled

About the Organization

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS's Agriculture and Livelihoods team supports farming communities using our Pathway to Prosperity approach, which enables rural families to increase their productivity within sustainable landscapes, achieve a living income and build more resilient communities.

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