Director, Chapter Management

  • Senior-level, Full-time staff position
  • Posted on 31 May 2019
  • Baltimore, Maryland, United States
  • Closing on 29 July 2019

Job Description

Job Summary
The Director is responsible for implementing, adapting, and scaling the methodology to build a CRS chapter network of supporters throughout the United States along with a system to recruit and support volunteers within CRS chapters that are scalable and replicable. The Director supervises five (5) Field Directors, and two (2) HQ/National-based Senior Advisers. The Director is responsible for ensuring that the national strategy for the growing CRS chapter network is implemented evenly across the field offices, targeting key audience segments for chapter growth, retention, and development, as well as organizing our engagement of chapter leaders on a regional and national level.

Roles and Key Responsibilities
* Manages a large team that includes field and HQ-based technical advisers to ensure cohesion of efforts across the country and among key audience segments
* Oversees the development, growth, and retention of ultimately thousands of chapters throughout the United States targeting key audiences, including but not limited to high school students, college/university students, Hispanic audiences, and Catholic adults
* Models the passion and spirit required to launch and sustain thousands of chapters replete with committed individuals who are prophetic voices for justice and the common good
* Directs the implementation and assessment of training and leadership development, campaign content and action modules across all chapter segments to support chapter members and leaders in their activities
* Ensures campaign issue focus to assist in building constituent advocacy confidence
* Organizes and prioritizes the development and growth of chapters based on CRS strategic priorities related to policy, advocacy, and fundraising
* Collaborates closely with the Campaign Content and Action Director and team, Analytics and other relevant teams and departments to develop engagement pathways for volunteers within the CRS chapter infrastructure
* Leads the evaluation of the chapter methodology and impact on mobilization and movement-building goals and objectives, and pivots growth strategies as necessary
* Works closely with all the Mission and Movement senior directors, directors and relevant leads in Charitable Giving, Marketing & Communications, Overseas Operations, and other departments and external partners as appropriate
* Oversees engagement and management of consultants, including Civic Courage and others, as it relates to chapter methodology development and implementation
* Oversees overall departmental budget management and ensures compliance with financial systems

Basic Qualifications
* Bachelor’s degree in political science, international relations, community organizing, social work, public policy or related field, and a minimum of ten 10 years work experience in related field required. Master’s degree preferred
* 8 years of management and supervisory experience
* Demonstrated experience and results mobilizing and/or organizing networks of people into communities (i.e. chapters) to take action on social justice issues, especially advocacy at the federal level
* Strong knowledge of U.S. Congress and U.S. political environment
* Demonstrated experience representing complex federal public policy positions to key audiences
* Able to work flexible hours when needed
* Ability to travel in the US and overseas as necessary

Preferred Qualifications
* English/Spanish preferred
* Understanding and support of bi-lingual and bi-cultural (English and Spanish) program development
* Success marketing engagement opportunities to U.S. Catholic audiences
* In-depth knowledge of Catholic social teaching and structure of the Catholic Church

NOTE: All interested applicants must be authorized to work in the U.S. at the time of application.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.


Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

About the Organization

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS's Agriculture and Livelihoods team supports farming communities using our Pathway to Prosperity approach, which enables rural families to increase their productivity within sustainable landscapes, achieve a living income and build more resilient communities.

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