Director, Human Resources

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Population Services International
Washington, DC, District of Columbia, United States
Apply by 28 July 2018
Senior-level , Full-time staff position
Posted on 28 June 2018

Job Description

TITLE: Director, Human Resources

DEPARTMENT: Human Resources

DATE: June 2018

REPORTING TO: Chief Human Resources Officer (CHRO)

Who we are

We’re Population Services International (PSI), the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy and plan the families they desire by providing access to products and services that range from mosquito nets to HIV testing to contraceptives.

There are about 8,500 “PSI’ers” around the world. We’re an eclectic mix of people with a diverse range of backgrounds from the international health sector to the marketing industry to the behavior change field, all with unique skills we bring to the job.

Join us!

PSI is seeking an experienced, dynamic Director, Human Resources to oversee PSI’s rapidly expanding portfolio. PSI’s new global strategy focuses on improving consumer powered healthcare through shaping market systems, shifting policy and funding and strengthening global capacity.

The Director, Human Resources works strategically across assigned business areas through the assisted development and execution of HR programs, policies, and solutions that help drive behaviors and attain organizational goals. The Director ensures that policies and programs are implemented consistently across organizational groups and partners with leadership to provide strategic consulting on the most complex HR issues to develop integrated solutions and communicate needs proactively with our HR department and wider organizational teams. The position formulates partnerships across the HR function to deliver value-added service to management and employees. This position will also include international human resource responsibilities.

Sound like you? Read on to find out more.

Your contribution

You’ve got the passion, energy and experience to help drive a new global strategy through a customer centric team that balances pragmatism with technical excellence. Your team is focused on the ultimate goal of ensuring that the organization actively learns from its cutting-edge programs in the field and manages its knowledge at all levels using state of the art processes, tools and technology to maximize impact on global health policy and practice. You will be:

  • Responsible for day-to-day workforce relations to include ensuring that work environments and workplace practices promote a positive employee relations environment free of discrimination, harassment, or any form of unfair or unethical practice.
  • Responsible for oversight of talent acquisition for assigned departments/groups to ensure that the organization sources, screens, selects, and onboards the best talent available.
  • Think and act strategically. Assist the leadership team to drive initiatives and remain on the leading edge. Understand current environmental and economic issues and their impact on people.
  • Conduct investigations, site assessments, and all related forms of complaints that ensure objective evaluation and resolution of issues both domestically and in partnership with HR in the field.
  • Provide management with collaborative consultation on sensitive or complex employee relations issues, both for the Washington, DC HQ staff and assigned regions/countries.
  • Review and monitor performance management process to ensure quality, timeliness and effectiveness for business.
  • Assist with the needs assessment and determination of management and leadership training for business area.
  • Provide management with collaborative consultation on sensitive or complex employee relations issues.
  • Partners with the Total Rewards leader to ensure competitive pay for internal and external hires as well as to manage the communication and execution of pay for performance methodology and other aspects of our compensation philosophy.
  • Partners with the Learning and Performance to implement appropriate change management, manager assimilation, team building and related tools and processes. Assimilate key talent into the organization.
  • Assist managers in the design of jobs and/or facilitate the identification of core competencies and skill requirements across the business area to ensure consistency.
  • Provide training and consulting in effective employee performance management practices including coaching, career development, and disciplinary actions.
  • Serve as confidante, resource, and sounding board to managers and leaders.
  • Maintain in-depth knowledge of local legal and donor requirements related to day-to-day management of employees reducing legal risks and ensuring regulatory compliance. Partner with legal department as needed/required.

What are we looking for?

We are looking for someone with:

  • Bachelor’s Degree preferred; Master’s degree a plus.
  • SHRM certification (SPHR or PHR) preferred.
  • Minimum of 10+ years of experience in management level responsibility in HR; serving in an employee relations role or other related HR capacity.
  • Working knowledge of multiple human resource disciplines, including compensation practices, workplace relations, talent acquisition, performance management, and federal and state respective employment laws.
  • Understanding and experience in government contracting environment preferred.
  • Knowledge of the INGO, international development environment preferred.

Job Specific:

  • Role model for the PSI Values (Measurement, Pragmatism, Collaboration, Commitment, Honesty and Trust)
  • Responsive and available
  • Strong collaborative sills
  • Business Acumen
  • Communication; strong consultation skill set
  • Global & Cultural Awareness
  • Well-honed relational skills
  • Vendor Management
  • Ability to speak/write in a second language a plus

References will be required. Must be authorized to work in the United States. N.B. PSI will not consider work visa sponsorship and relocation expenses will not be covered for this position


  • Exempt


Population Services International is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to gender identity, race, color, religion, national origin, sex, sexual orientation, protected veteran status, or disability status.


About the Organization

About PSI: PSI is a leading global health organization with programs targeting malaria, child survival, HIV and reproductive health. Working in partnership within the public and private sectors, and harnessing the power of the markets, PSI provides life-saving products, clinical services and behavior change communications that empower the world's most vulnerable populations, in over 65 countries to lead healthier lives. Over 150 staff in the Washington D.C headquarters, 100 overseas expatriate staff and almost 8,000 local staff work to execute PSI’s critical and innovative programs worldwide. Health Impact and Donors: PSI has a unique focus on measurable health impact much like successful corporations measure profitability. Measuring the results of PSI’s health interventions isn’t as simple as counting lives saved. PSI employs an entire team of researchers to continuously evaluate PSI performance against evidence-based objectives and verifiable indicators. Such strict measurement of PSI performance is what sets the organization apart from others in the field and feeds into the design of innovative, targeted and cost-effective interventions. By utilizing the DALY (Disability Adjusted Life Year) system, PSI estimates that in 2009 alone, its programs directly prevented more than 156,000 HIV infections, 2.6 million unintended pregnancies, almost 150,000 deaths from malaria and diarrhea and 19 million malaria episodes. In addition, roughly 25,000 patients were treated for TB. With a focus on decentralized management and local experts, innovative programs and successful benchmarking, PSI is proud of its long term commitment to serve those most in need. PSI is supported by several major donors including: governments of the United States, United Kingdom, Germany and the Netherlands; the Global Fund, various United Nations agencies, private foundations, corporations and individuals. Areas of PSI focus: HIV: PSI has HIV programs in over 60 countries around the world. Interventions, which include social marketing of HIV products and services and targeted HIV communications, are based upon a commitment to produce measurable health impact and an emphasis upon rigorous research and evaluation. Although condom social marketing and targeted communications remain the cornerstones of PSI's work to address the HIV pandemic, country programs also implement an increasingly comprehensive range of interventions in response to the changing needs of specific country contexts and populations. PSI is increasingly implementing innovations such as male circumcision services and targeted communications for concurrent sexual partnerships and injection drug use interventions. TB: Tuberculosis (TB) is a curable and preventable illness, yet it remains a major cause of death worldwide. It is one of the biggest killers of women of reproductive age and the most common cause of death among people living with HIV/AIDS. PSI provides a variety of innovative TB and TB/HIV-related services, engaging private providers in diagnosis and treatment and integrating HIV counseling and testing with TB services. It also creates innovative behavior change communications campaigns to increase awareness of TB and TB/HIV and to promote healthy behaviors. Child Survival: Vulnerable children are one of PSI’s most important target groups. According to the WHO, nearly 10 million children under the age of five die each year – more than 1,000 every hour. Tragically, about two-thirds of child deaths are preventable through practical, low-cost interventions. PSI works to improve child survival by helping developing countries address water-borne diseases such as diarrhea, malaria, pneumonia and HIV with prevention and treatment education and products. PSI’s child survival programs improve the health and save the lives of children under five in more than 30 countries. Reproductive Health: In over 30 countries throughout the world PSI empowers women and couples to lead healthier lives by providing access to innovative family planning and maternal health products and services. Every year, there are more than 60 million unintended pregnancies and more than 500,000 women die from pregnancy-related causes. In 2008 alone, PSI prevented an estimated 3.1 million unintended pregnancies and 15,000 maternal deaths, and enabled millions of couples to plan their families. Over the past three decades, PSI has expanded the contraceptive methods in its portfolio from male condoms and oral contraceptives to include injectable contraceptives, intrauterine contraceptive devices (IUD), emergency contraception pills, implants, female condoms, voluntary sterilization, and fertility awareness methods such as the Standard Days Method using Cyclebeads®. PSI’s RH platform has also grown to address maternal mortality through the prevention of post-partum hemorrhage and sepsis, and the prevention of unsafe abortion. Clean Water: Access to clean water is a challenge in almost all of the countries PSI operates in. Increasing awareness of water borne diseases and accessibility to treated water are a core part of PSI’s efforts across its health areas. PSI and its many partners are working together to promote the Safe Water System, a water quality intervention that employs proven, easy-to-use and inexpensive solutions such as household water treatment appropriate for the developing world. Household water treatment and safe storage ensures that each sip of water is safe to drink. Household water treatment can be adopted quickly, inexpensively, at national scale in both development and emergency situations, making an immediate difference on the lives of those who rely on transporting to and storing water in their homes. Malaria: PSI provides malaria control support to national Ministries of Health in over 30 countries worldwide. PSI tailors its malaria control programs to the unique environment in each country and the needs outlined by the Ministry of Health to achieve the Abuja Targets and MDGs. PSI’s malaria control programs include delivery of insecticide treated mosquito nets, pre-packaged malaria treatment, behavior change communications and operational research.

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