ORGANISATIONAL SETTINGS & REPORTING
This position is located in the United Nations Organization Stabilization Mission in the Democratic Republic of the Congo (MONUSCO). The Director of Mission Support (DMS) will report to the Head of Mission (HoM). The position is located in Kinshasa. Kinshasa has been designated as a family duty station by the United Nations Secretariat. As such, MONUSCO staff based in Kinshasa are allowed to relocate their family members to Kinshasa.
Within delegated authority, the DMS will be responsible for the following functions:
• Acts as the principal adviser to the HoM on all matters pertaining to administrative and technical support activities and, as such, is responsible and accountable to the HoM for the effective general management of the human, financial and physical resources allocated to the mission.
• Contributes to the implementation of the mission’s mandate by providing the necessary managerial, logistical and administrative support required for the fulfilment of the mandate, including such areas as budget, finance, human resources management, logistics, communications, transport, air operations, etc.
• As a member of the Mission Senior Management Team, participates in the mission planning process throughout the mission lifecycle, with particular attention to support areas, and contributes to an integrated approach and consistency in the implementation of the mandate.
• Ensures that the mission budget, staff, and assets are optimally allocated to support of mandate implementation across all mission components and guides any reprioritization of resources during the budget period in line with priorities that support effective mandate implementation. Undertakes or oversees reporting methodology for budget and performance in accordance with results-based budgeting guidelines.
• Initiates the development and implementation of the mission support work plan and ensures coordination and monitoring of overall strategies and programmes for the support activities of the mission and takes the lead in securing the required human and financial resources for the mission.
• Develops and implements a service optimization programme to promote continuous improvement in the quality and delivery of services to mission clients. This will include the establishment of relevant strategic mission performance indicators which provide data and analysis for the review of legislative bodies. Ensures that all processes and systems in place are relevant and cost effective.
• Ensures, through collaboration with all stakeholders, the implementation of the Global Field Support Strategy including, among others, a commitment to supply chain management and integrated/shared service delivery that is client-oriented, responsive and allows for efficiencies wherever possible.
• Maintains active communication with UN headquarters and the global/regional service centres supporting the mission.
• Actively engages with police and military components within the mission to ensure coordinated, high quality support in accordance with their operational requirements.
• Establishes a set of robust policies, procedures, practices, standards and tools that are consistent with UN regulations, rules, policies and practice in order to ensure proper budget, accounting, procurement, financial, assets and human resources management and control and certifies mission expenditures.
• Liaises, negotiates and coordinates with national authorities with respect to administrative and logistical matters.
• Provides guidance, support and supervision to senior administrative and logistics support staff as well as audit and evaluation services, as appropriate.
• Actively engages in management performance duties and ensures the provision of management, guidance, development, training, constructive feedback and performance evaluation and appraisal, and administrative support and other management functions to staff in the areas of his/her responsibility.
• Maintains good order and discipline of staff under his/her overall supervision.
• Develops initiatives to promote the welfare and well-being of mission staff.
• Represents the mission before legislative bodies, providing information and clarification in support of budget proposals.
• Represents the mission support component at meetings, protocol and ceremonial occasions, military parades, etc.
• Performs related duties as may be required by the HoM or DFS, e.g., provides briefings to visiting senior officials on mission, administrative and technical support activities, etc
• Performs other related duties as required.
• Professionalism: Demonstrates professional competence and mastery of principles, techniques and practices related to specialized advice in a broad range of human resources, financial, logistical, procurement and administrative areas to Head of Office/Mission, and to Headquarters and senior mission staff; ability to ensure adequate preparation of reports or rationale with respect to key logistics and administrative decisions; proven abilities to represent the Organization before governmental counterparts and UN legislative committees; strong negotiation and conflict-resolution skills. Demonstrated outstanding verbal and written communication skills and proven problem-solving skills including innovation, flexibility and creativity are required. Demonstrated leadership skills including the ability to build productive teams and motivate individuals at all levels of an organization in the pursuit of common objectives is required. Proven track record of personal effectiveness in complex environments and demonstrated ability to build relationships with multiple stakeholders. Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
• Managerial Competencies:
Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands in the best interest of the organization. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
• Judgement/Decision-making: Identifies the key issues in a complex situation and gathers relevant information before making a decision; considers positive and negative impacts of decisions; checks assumptions against facts; determines that the actions proposed will satisfy the expressed and underlying needs for the organization; makes tough decisions when necessary.
• Managing performance: Empowers staff and delegates the appropriate responsibility, accountability and decision-making authority. Makes sure that roles, responsibilities and reporting lines are clear to each staff member. Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines. Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports creativity and initiative. Actively supports the development and career aspirations of staff. Appraises performance fairly.
Advanced university degree (Masters or equivalent) in business or public administration, logistics, human resources management, finance, accounting, or related area is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
A minimum of fifteen (15) years of experience in the areas of administration, finance, logistics, information technology, communication or related fields is required. A minimum of eight (8) years management experience with responsibilities in human, procurement and financial resources management is required. Experience ensuring compliance with support-related regulations in a decentralized operational environment is required. Experience leading change management or complex innovation initiatives is required. Experience supporting complex and multidimensional field operations in conflict and post-conflict environments is desirable. Experience supporting field operations with police, military or security forces is desirable.
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Working knowledge of French is highly desirable.
Evaluation of qualified candidates will include a written assessment followed by a competency-based interview
About the Organization
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United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.