Emergency Response Manager, Mexico

Mexico City, Mexico
Apply by 11 December 2017
Mid-level , Full-time staff position
Posted on 11 November 2017

Job Description

Job Title: Emergency Response Manager

Department/Country: CRS/Guatemala-Mexico

Position Type: PM (Temporary: Estimated January – June, 2018)

Job Location: La Venta, Union Hidalgo Municipality, Qaxaca State

(Unaccompanied Post)

Band: D

FLSA: Exempt

Reports To: Head of Office

Main Responsibilities

Program Quality and Management:

  • Oversee specific and clearly defined program directions and day to day activities as indicated in the donor agreements, implementation plans, and MEAL plan.
  • Ensure adherence to SPHERE standards in all phases of design and implementation of project activities.
  • Use appropriate management tools to plan, review and track progress on projects implementation progress as well as on the utilization of project resources.
  • Ensure the development and implementation of strong MEAL systems, using appropriate CRS tools and resources to maximize project impact on beneficiaries.
  • Continuously support the professional development of his/her team at all levels by providing adequate mentoring, clear orientation, feedback and learning opportunities.
  • Identify technical assistant needs for CRS and partners and take the lead in developing SOWs and follow up with potential TA from the region, HRD, and/or external expertise as appropriate.
  • Oversee management and maintenance of documentation related to all projects approvals, monitoring and implementation in both hard and soft copies.
  • Promote strong linkages and exchange with HRD and/or other CPs engaged in similar programming to ensure the sharing of best practices and expertise.
  • Closely monitor events in the country (humanitarian situation, politics, and security, etc.), in order to identify potential impact on on-going operations, as well as other potential programming areas and new (strategic) partners for CRS.

Partnership and Capacity Building

  • Ensure adherence to CRS Partnership principles, including ensuring all new staff and consultants are oriented on CRS’ partnership principles.
  • Support the Field Coordinator – Oaxaca to ensure the maintenance of excellent collaborative working relationships with local partners, Diocese of Tehuantepec (DT) for administration, and Missionaries of Jesus Christ Resurrected (MCR) for project implementation.
  • Support the Field Coordinator – Oaxaca to provide support to local partners in all aspects of project management, including financial management (DT), reporting (MCR & DT), supply chain management (DT & MCR), project implementation (MCR) and project monitoring (DT & MCR). This should be done with the collaboration of CRS/Mexico’s financial auditor, who also supports partner relationships at the CP-level.

Programmatic Reporting

  • Ensure timely and quality preparation of donor project narrative reports, quarterly performance indicator tracking tables, real-time and final evaluation reports (as required by CRS and/or external donors), as well as other reports needed/required by the local government, donors, the region or headquarters as per reporting schedule.
  • Advise senior management about strategic programming directions and issues affecting project implementation, or key local issues affecting future grants/projects developments.
  • Budgeting, Financial Planning and Compliance
  • Ensure proper financial management systems are in place and followed in coordination with the CRS-Mexico financial management systems.
  • Ensure grant/project management compliance with donor regulation.
  • Ensure the review and timely submission of financial reports by partners working in close coordination with CRS/Mexico’s financial auditor/partner support officer.
  • In collaboration with the HOO and the financial auditor/partner support officer, review and analyze budget comparison reports and take necessary steps to ensure proper management and utilization of grant/project budgets.
  • Ensure that systems are in place for the management of equipment and local procurement activities to ensure successful implementation of grants/project.
  • Representation, Coordination, and Communication
  • Leads regular team meetings, staff meetings, and program (technical) meetings with other implementing NGOs/Government agencies and institutions.
  • Ensure systems are in place for the proper documentation of meetings and timely circulation of resulting information/outcomes.
  • Help with the coordination of visits of CRS, donor and partner staff as needed.
  • Ensure CRS representation to local government authorities, Church partners and Donors related to grant/project.
  • Coordinate with other peers all activities in support of the grant/project.
  • Undertake donor liaison in the field as required in support of senior management.
  • Mediate as necessary among local actors during project life.

Supervisory Responsibilities:

  • Supervise and mentor project staff (currently comprised only of a Oaxaca Field Coordinator, but this could expand).
  • Ensure all new staff and consultants are oriented on CRS
  • Ensure timely and quality adherence to CRS Performance Management System for all staff under his/her supervision.
  • Ensure that CRS project staff have the equipment and logistical support needed to carry out their roles/responsibilities.
  • Contribute to the planning and implementation of capacity building for project based staff.

Agency-wide Competencies (for all CRS Staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Serves with Integrity
  • Models Stewardship
  • Cultivates Constructive Relationships
  • Promotes Learning

Supervisory Responsibilities (if none, state none):

This position will supervise 1-2 CRS Field Coordinators, CRS TDY staff and local consultants.

Key Working Relationships:


HOO (CDMX-based), MEAL Manager (CDMX-based), Partner Support Officer (CDMX-based), Finance/Admin Officer (CDMX-based), Finance Department in CRS/Guatemala, relevant HRD LACRO focal point, and other HRD staff as relevant.


Local partner organizations (Diocese of Tehuantepec – Director of the Pastoral Social; Missionaries of Jesus Christ Resurrected; Diocese of Tonalá, Chiapas); local and international organizations (Construyendo, Loyola Foundation, among others); donor representatives (as delegated by the HOO), community leaders and other local actors.

Required Qualifications and Experience:

  • Builds and Leads Effective Teams
  • Supervises and Develops Program Staff
  • Leads Growth in Programs
  • Focuses on Quality
  • Demonstrated strong ability with multiple project grants management, including project design, budget preparation, expenditure tracking, monitoring and evaluation, reporting, etc.
  • Ability to work independently, but also coordinate effectively as part of a team.
  • Ability to lead a multi-cultural team with a high level of respect for local culture.
  • Strong analytical and organizational skills.
  • Experience with capacity strengthening and partnership building.
  • Demonstrated capacity and high comfortability to work closely with, understand, and support local Church partners, including both diocesan level church partners and religious congregations.
  • Excellent written and spoken communication skills in English and Spanish.
  • Strong computer skills (MS Word, Excel, Outlook and Power Point).
  • Experience in working with grants funded by USG, UN Agencies preferred.
  • Knowledge of CRS and Sphere emergency guidelines.
  • Ability and willingness to work and live in diverse, challenging, complex, and potentially unstable environment.
  • Master degree in a directly related field; significant work experience in a directly related field will be considered in lieu of graduate degree.
  • Minimum of two years work experience in development and/or emergency programs
  • Minimum two years’ experience supervising staff
  • Excellent writing and communication skills in both English and the appropriate local language
  • Strong cross-cultural skills and experience working with people from different ethnic/cultural backgrounds
  • Demonstrated capacities to establish and maintain strong, collaborative working relationships with donors, government officials, local organizations, communities and other stakeholders
  • Proven ability to multi-task and meet deadlines
  • Proven ability to develop proposals and write reports meeting donor requirements
  • Must be able to work independently and represent CRS
  • Proficiency in computer applications (MS Word, Excel)
  • Willingness to travel and live in field conditions, including rural locations.

Foreign Language Required:

  • Spanish, English
  • This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Required Foreign Language:

  • Spanish

Required Travel:

  • Extensive incountry travel.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.


About the Organization

About CRS:

CRS is a leading international relief and development agency with over 70 years of experience and programs in over 100 countries. CRS is committed to addressing root causes of poverty regardless of race, religion or creed and ensures our values inform our approach to programs, operations and human resource management. CRS is always looking for dedicated professionals who are values led and results driven.