Job title EMR and HNQIS Manager
Department Asia and Eastern Europe
Based in Dhaka, Bangladesh – National Hire Position
Reports to the Systems Design Advisor (PSI)
Who we are
We’re Population Services International (PSI), the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy by providing access to products and services that range from mosquito nets to HIV testing.
There are over 9,000 “PSI-ers” around the world. It’s a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds—from the medical industry to the music business - all with unique skills we bring to the job.
PSI, together with a team of international and local partners, will implement the USAID-funded Advancing UHC in Bangladesh (AUHC) project to transform the world’s largest NGO network of maternal and health clinics across 64 districts in Bangladesh into a sustainable, pro-poor social enterprise, the Surjer Hashi Network (SHN), to advance the country’s progress toward universal health coverage.
We are looking for a dynamic and self-motivated EMR and HNQIS Manager who will manage and support the design, development and implementation of an Electronic Medical Records (EMR) system, central to the SHN Program. This position will also support the Quality Assurance Systems Manager with the roll out of HNQIS [Health Network Quality Improvement System], a DHIS2 based application, used for ensuring service delivery standard. This position will apply analytical and efficient systems and data management skills to ensure clinic and client data management and tracking, as well as enabling improvements and uphold of standards of service delivery.
The ideal candidate will have a passion for public health and data use, possess excellent problem solving and analytical skills, and drive high-quality work independently. This position will collaborate closely with members of AUHC project technical team as well as PSI’s Global Business Systems and Quality Assurance team. This position does not provide any relocation or visa support.
Sound like you? Read on!
In this role you will lead the following key activities:
EMR System and HNQIS Design and Implementation
- Assisting the Systems Design Advisor in the design and implementation of a project-wide EMR system that allows clinics within the SHN to monitor, track and deliver customized service and cost packages to clients
- Provide technical expertise in EMR solutions and their customizations to fit the SHN needs
- Identify system requirements and project needs to design the EMR solution
- Support the assessment for suitability of vendors for the EMR system
- Meet and liaise with vendors for most efficient and cost-effective products, services and acquisition of system resource
- Manage the deployment and roll-out of the EMR system
- Integrate a feasible Unique Identifier (UID) mechanism with the EMR system for optimization of EMR functionalities and service delivery standards
- Ensure compliance with applicable regulatory and accrediting data privacy and security standards under the guidance of the Systems Design Advisor and QA & QI Director.
- Work closely with the QA Systems Manager and Global Business Systems Team to manage the design and roll-out of HNQIS
- Ensure appropriate and seamless integration of the EMR and HNQIS systems and their data into overarching project MIS
EMR and HNQIS Management and Innovations
- Manage and troubleshoot day-to-day EMR use and system issues
- Develop analytical plans to enhance the role of client data in the project
- Regularly review the EMR and HNQIS systems and initiate improvements
- Support capacity building of clinics and facility staff within SHN to use the EMR system effectively
- Manage resources effectively and efficiently to ensure the budget and EMR and HNQIS systems objectives are met
- Continuously manage expectations with stakeholders throughout the design and implementation lifecycle
- Provide progress and forecast reports during design and implementation phases as requested
- Ensure standardization and optimization of data and systems
- Meticulous documentation, SOP development, and written trail for all EMR and HNQIS related steps and decisions taken
- Well thought-out decisions and implementation of EMR and HNQIS systems for the specific project needs and types of user, taking into consideration appropriate technologies, budget, scale, limitation in the field, reporting requirements, program critical applications/functions, competing priorities, and user skills/capacities.
What are we looking for?
- Undergraduate Degree in Software Engineering, Computer Science, Information Technology or a related field; Graduate degree in Public Health, Science, Medicine or a related field preferred
- Minimum 5 years of work experience, including experience in general purpose programming languages, ERPs/MIS and Health Information Systems
- 3 years direct experience in handling the design, development, and implementation of Health Information Systems
- 2 years direct experience as a systems manager for Health Information Systems and Electronic Medical Records
- Strong knowledge of system design methodologies and industry best practices
- Hands-on experience with automated testing tools, and reporting software
- Strong knowledge of data privacy and personal data protection acts in Bangladesh
- Proven data analysis, data verification, and problem-solving abilities
- Experience with statistical reporting and analysis
- Good project management skills and/or substantial exposure to project-based work
- Excellent written and oral communication skills
- Ability to communicate ideas in both technical and user-friendly language
- Experience working in a team-oriented, collaborative environment
- Ability to build capacity of individuals and teams at various levels within the organization
- A national of Bangladesh
- English fluency required
- References will be required
PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.
About the OrganizationAbout PSI:
PSI is a leading global health organization with programs targeting malaria, child survival, HIV and reproductive health. Working in partnership within the public and private sectors, and harnessing the power of the markets, PSI provides life-saving products, clinical services and behavior change communications that empower the world's most vulnerable populations, in over 65 countries to lead healthier lives. Over 150 staff in the Washington D.C headquarters, 100 overseas expatriate staff and almost 8,000 local staff work to execute PSI’s critical and innovative programs worldwide.
Health Impact and Donors:
PSI has a unique focus on measurable health impact much like successful corporations measure profitability. Measuring the results of PSI’s health interventions isn’t as simple as counting lives saved. PSI employs an entire team of researchers to continuously evaluate PSI performance against evidence-based objectives and verifiable indicators. Such strict measurement of PSI performance is what sets the organization apart from others in the field and feeds into the design of innovative, targeted and cost-effective interventions.
By utilizing the DALY (Disability Adjusted Life Year) system, PSI estimates that in 2009 alone, its programs directly prevented more than 156,000 HIV infections, 2.6 million unintended pregnancies, almost 150,000 deaths from malaria and diarrhea and 19 million malaria episodes. In addition, roughly 25,000 patients were treated for TB.
With a focus on decentralized management and local experts, innovative programs and successful benchmarking, PSI is proud of its long term commitment to serve those most in need. PSI is supported by several major donors including: governments of the United States, United Kingdom, Germany and the Netherlands; the Global Fund, various United Nations agencies, private foundations, corporations and individuals.
Areas of PSI focus:
PSI has HIV programs in over 60 countries around the world. Interventions, which include social marketing of HIV products and services and targeted HIV communications, are based upon a commitment to produce measurable health impact and an emphasis upon rigorous research and evaluation. Although condom social marketing and targeted communications remain the cornerstones of PSI's work to address the HIV pandemic, country programs also implement an increasingly comprehensive range of interventions in response to the changing needs of specific country contexts and populations. PSI is increasingly implementing innovations such as male circumcision services and targeted communications for concurrent sexual partnerships and injection drug use interventions.
Tuberculosis (TB) is a curable and preventable illness, yet it remains a major cause of death worldwide. It is one of the biggest killers of women of reproductive age and the most common cause of death among people living with HIV/AIDS. PSI provides a variety of innovative TB and TB/HIV-related services, engaging private providers in diagnosis and treatment and integrating HIV counseling and testing with TB services. It also creates innovative behavior change communications campaigns to increase awareness of TB and TB/HIV and to promote healthy behaviors.
Vulnerable children are one of PSI’s most important target groups. According to the WHO, nearly 10 million children under the age of five die each year – more than 1,000 every hour. Tragically, about two-thirds of child deaths are preventable through practical, low-cost interventions. PSI works to improve child survival by helping developing countries address water-borne diseases such as diarrhea, malaria, pneumonia and HIV with prevention and treatment education and products. PSI’s child survival programs improve the health and save the lives of children under five in more than 30 countries.
In over 30 countries throughout the world PSI empowers women and couples to lead healthier lives by providing access to innovative family planning and maternal health products and services. Every year, there are more than 60 million unintended pregnancies and more than 500,000 women die from pregnancy-related causes. In 2008 alone, PSI prevented an estimated 3.1 million unintended pregnancies and 15,000 maternal deaths, and enabled millions of couples to plan their families.
Over the past three decades, PSI has expanded the contraceptive methods in its portfolio from male condoms and oral contraceptives to include injectable contraceptives, intrauterine contraceptive devices (IUD), emergency contraception pills, implants, female condoms, voluntary sterilization, and fertility awareness methods such as the Standard Days Method using Cyclebeads®. PSI’s RH platform has also grown to address maternal mortality through the prevention of post-partum hemorrhage and sepsis, and the prevention of unsafe abortion.
Access to clean water is a challenge in almost all of the countries PSI operates in. Increasing awareness of water borne diseases and accessibility to treated water are a core part of PSI’s efforts across its health areas.
PSI and its many partners are working together to promote the Safe Water System, a water quality intervention that employs proven, easy-to-use and inexpensive solutions such as household water treatment appropriate for the developing world. Household water treatment and safe storage ensures that each sip of water is safe to drink. Household water treatment can be adopted quickly, inexpensively, at national scale in both development and emergency situations, making an immediate difference on the lives of those who rely on transporting to and storing water in their homes.
PSI provides malaria control support to national Ministries of Health in over 30 countries worldwide. PSI tailors its malaria control programs to the unique environment in each country and the needs outlined by the Ministry of Health to achieve the Abuja Targets and MDGs. PSI’s malaria control programs include delivery of insecticide treated mosquito nets, pre-packaged malaria treatment, behavior change communications and operational research.