Global Director, Changing the Way We Care (CTWWC)

  • Senior-level, Full-time staff position
  • Posted on 13 April 2018

Job Description

About Changing the Way We Care
Changing the Way We Care (CTWWC) will activate and amplify a global movement, operationalized at global, regional and country levels, to prevent children from entering institutions and to place institutionalized children in safe and nurturing families. The program addresses the substantial harm of institutional care to children’s development, protection, and well-being, and promotes positive outcomes for children through family-based care. Catholic Relief Services (CRS), Lumos, and Maestral International (the “consortium”) launched CTWWC in mid-2016 in response to a call for proposals by the MacArthur Foundation under its 100&Change competition. CTWWC was recognized as a finalist in this competition, and while not ultimately selected as the final winner, the MacArthur Foundation made an initial commitment of $15M award towards launching the initiative. A resource mobilization strategy is underway to raise funds to ensure the full program can be implemented.

CTWWC has three main components:
(1) Governments promote family care through improvement and uptake of policies, investment in social workers, therapists, and other social service staff and the national and community systems that serve vulnerable children and families; (2) Children stay in or return to families through family strengthening that includes the voice of children, community engagement, and transitioning institutions to family support initiatives; and (3) Family care promoted globally, through global, regional and national advocacy to advance policies, best practices and redirection of resources by multi-lateral, bi-lateral, corporate, philanthropic, faith-based and secular organizations and individuals, increasing the demand from other countries to support family care. The global effort will use learning and evidence from CTWWC demonstration countries, as well as other countries going through similar reforms to influence policies and practice that leads to redirection of funding to support family care over institutions.

The CTWWC Global Team will be primarily based in CRS’ headquarters offices in Baltimore, Maryland, with some remote staff as needed. The CRS Baltimore-based global team will provide support to the demonstration countries as well as overall leadership for global CTWWC activities.

Job Background/Summary:
Catholic Relief Services and the CTWWC consortium is seeking a qualified and dynamic Global Director to lead the CTWWC vision, team, and platform forward over the coming five+ years. The CTWWC Global Director (GD) will provide overall leadership and managerial oversight for CTWWC and is responsible for ensuring timely, successful project implementation, oversight and reporting of activities, sound resource mobilization strategies, and all project deliverables. Working closely with the CTWWC consortium, staff, partner organizations, and key stakeholders, the GD will also ensure the administrative and financial integrity of the project. The GD provides high-level donor and stakeholder representation, and is responsible for overall consortium management and member relationships.

The GD will be based in CRS’ headquarters offices in Baltimore, Maryland. Reporting into a governing board comprising executive leadership from the three consortium partner organizations, the GD will oversee a team of senior staff, most of whom will be co-located in Baltimore; however, there will also be some remote management of staff in European locations, as well as oversight of relevant country program leads. Significant travel will be expected.

Overall Responsibilities:

Responsibilities include:
* Provide overall project leadership, management, and technical direction
* Serve as key representative with donors, international agencies, host country government counterparts and agencies, consortium members, and other key stakeholders
* Provide overall management and oversight to the work of project staff and consortium members
* Oversee the management team of technical, advocacy, MEAL, behavior change communications directors
* Represent the project within the CTTWC partners of CRS, Lumos and Maestral
* Ensure high program quality and operational efficiency

Specific Responsibilities:

Strategy, Representation, and Coordination
* Assure adherence and understanding of the overall vision and intent of the program both internally and externally in alignment with internationally recognized standards for children’s care and protection
* Lead development and implementation of core strategies within the program, including resource mobilization
* Lead development of an advocacy strategy, including redirection of policy, funds, and practices
* Actively liaise with the MacArthur Foundation, GHR Foundation, USAID and all other donors to the program, and cultivate strategic relationships and alliances with international agencies, host country partners, key stakeholders and other organizations to maximize and leverage resources and avoid duplication of effort
* Proactively represent care reform issues to a wide variety of audiences including US based constituencies and faith communities, as well as international audiences
* In collaboration with CRS country offices and consortium members, strengthen linkages with key stakeholders in targeted countries and regions
* Coordinate the planning and undertaking of evaluation studies to be conducted in the project
* Provide leadership on the learning and advocacy agendas
* Organize and lead regular coordination and exchange meetings during the implementation of the project
* Represent CRS and CTWWC at the national, regional and international levels during periodic, relevant technical meetings
* Provide leadership and oversight to the program communication strategy, including compliance with all relevant branding and marketing requirements
* Ensure the review of all documents elaborated during the implementation of the project;

Management and Administration
* Provide leadership and responsibility for the management of program budgets, including tracking of financial and material resources
* Ensure monitoring, evaluation and learning objectives are met and indicators measured and reported
* Ensure accurate and timely reporting of program finances and progress status, review actual financial performance against the budget, and explain variances on a regular basis
* Coordinate planning processes and ensure that program activities are implemented according to the work plans, approved deadlines, and within the budget limitations and guideline
* Ensure compliance with all CRS, MacArthur, and other donor administrative and operational procedures and policies
* Ensure accurate and timely reporting of program and budgetary progress to donors and other stakeholders as relevant

Program Quality
* Ensure activities meet and deliver the highest technical standards and program quality and achieve the program’s strategic objectives
* Facilitate the development of innovative programmatic approaches and interventions
* Ensure that learning is captured and feeds back into project improvement as well as lending to the global learning agenda
* Lead regular work planning processes in close collaboration with consortium members, regions/country programs, and project partners
* Oversee periodic technical reviews and implement evidence-based changes in program direction and focus
* Ensure the program’s monitoring, evaluation, and learning system captures timely, high quality information and utilizes data to inform decisions and foster learning and innovation
* Ensure the development of a strategy for research and building an evidence-base for successful family-based care models
* Ensure timely preparation and submission of high quality narrative reports to donors and other key stakeholders (as relevant) and provide periodic updates on the progress made, direction, approaches and successes of the activities to internal and external stakeholders
* Provide guidance and technical oversight to partners and other collaborating agencies to ensure that lessons of sound practice are documented and disseminated

Resource Mobilization
* Lead the development of a resource mobilization strategy with measurable targets that leverages a diversified base of donors and mechanisms, as well as the collective expertise and relationships of the consortium members
* Coordinate identification of resources and applications for funding
* Ensure that donor communications, networking and relationships are maintained with high quality

Human Resource Management:
* Lead, mentor, support and supervise a team of CRS and consortium member staff to align efforts and ensure the successful achievement of program objectives
* Provide strong guidance and support to key personnel
* Conduct periodic reviews of staff performance in keeping with formal performance management systems and foster high levels of motivation, commitment, capacity, and teamwork among project staff
* Manage the recruitment portfolio for the program

Agency-wide Competencies (for all CRS Staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results:
* Serves with Integrity
* Models Stewardship
* Cultivates Constructive Relationships
* Promotes Learning

CTWWC Core Values:
* Child-focused. Children always come first in our work. We place the rights and needs of children and their safety, protection, and well-being and the center of everything we do.
* Accountable. We take responsibility for our actions when carrying out our programs, exercising great care in the use of our resources and seeking to deploy them to maximum effect, always considering the consequences and impact on children.
* Transformative. We support change to create a positive and sustainable difference to the lives of children, and transformation that brings lasting benefits.
* Inclusive. We aim to ensure access to opportunities for everyone. We endeavor to operate in open and honest ways in both our internal and external relationships, developing and delivering flexible approaches that address the needs of all. We involve young people both in matters that affect them and in our advocacy activities.

Supervisory Responsibilities:
The GD will lead the full CTWWC team, and directly supervise the following staff[1]: Technical Director, Director of Operations, Director of Advocacy, Advisors for Donor Engagement/Fundraising, and Director of Behavior Change Communications. The GD will also be responsible for matrix supervision of in-country teams.

Key Working Relationships:
Internal (CRS/CTWWC): Senior Vice President for Overseas Operations, CRS HQ; CEO and senior management of Lumos; President and senior management of Maestral International; CRS Regional Directors and Country Representatives; CRS Program Impact and Quality Assurance Department; CRS Institutional Donor Engagement and Advocacy Department

External: MacArthur Foundation; USAID; other donors (multi/bilateral, foundations, corporations, and other); CTWWC Advisory Board members; child protection and alternative care experts, other key stakeholders

Skills, Qualifications and Experience:
* Master’s degree required. Advanced degree preferred
* 15 or more years of senior-level experience creating, leading, and managing large programs or platforms internationally
* 8 or more years of experience in consortium management on large, multi-sectoral programs, particularly in the area of social welfare or support to vulnerable children and their families
* Knowledge and understanding of deinstitutionalization, child rights and protection, international standards for care, and international development, in addition to extensive knowledge of key actors in these fields
* Strong network of organizations working in the field of child-care reform, particularly at the international level
* Experience in global campaigns and advocacy efforts, and building social movements; evidence of changing attitudes and behaviors of stakeholders who are resistant to change
* Proven track record in influencing policy and practice in large organizations, faith-bath organizations, private foundations, and corporations among others
* Proven leadership and inter-personal skills and ability to build and motivate diverse and talented teams
* Proven track record of excellent relationship-building skills, including the ability to work effectively and with sensitivity, particularly in cross-cultural settings
* Experience in developing fundraising strategies across a wide variety of donors, and in engaging effectively with institutional and private individual donors, host-county governments and counterparts, international agencies, and other key stakeholders
* Previous experience as a Chief of Party or Program Director of a large multi-country program or platform
* Ability to think strategically and deliver results
* Excellent public relations and communications skills, both internally and externally
* Experience working with Catholic and other faith-based communities and institutions in the U.S. and overseas
* Ability to travel internationally and domestically
* Excellent English language oral and written communication skills
* Fluency in English required, with fluency in either Spanish or French preferred

Required Travel: Approximately 25-30%

This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Note: All applicants must be legally authorized to work in the United States at the time of application.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.


Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

About the Organization

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

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