Position: Global Employees Relations Director
Location: London (UK) with travel globally when required
Reports to: Vice President of Human Resources
About RI Relief International is a leading nonprofit organization working in 20 countries to relieve poverty, ensure well-being and advance dignity. We provide support to vulnerable groups living in fragile settings, as they cope with natural disasters, humanitarian crises and chronic poverty.
Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach — which we call the RI Way—emphasizes local participation, an integration of services, strategic partnerships, and a focus on civic skills. In this way, we empower communities to find, design and implement the solutions that work best for them. RI works in three regions; Asia, Africa and the Middle East, with Head Offices in Washington DC, Los Angeles and London.
Position Summary: Under the supervision of the VP of Human Resources, the Global Employees Relations Director will work to improve the quality of HR practices at RI field offices and globally through monitoring and promoting proper management practices, staff care, staff engagement, and policy development/ implementation. The Director will also provide HR support to RI Offices in the UK and Europe.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
RI currently seeks a Global Employees Relations Director to work toward accomplishing the following:
- Develop, roll out, and analyze staff surveys such as Engagement, Staff Care, etc.. Surveys then communicate results and follows up on necessary actions.
- Develop proper system for managing employees files and other personnel actions to ensure access by relevant stakeholders and protection of data.
- Design and roll out programs and tools to support RI managers in properly managing RI staff.
- Promote consistency of management practices across the organization.
- Properly and consistency manage Personnel Actions at GSO and for Expats/TCNs
- Manage and consistently improve the implementation of RI’s Performance Management System across the organization.
- Conduct audits at field offices and review audits conducted by RHRMs then work with them on corrective action plans.
- Review Field Offices compliance at the field offices then work with RHRMs and field HRMs towards compliance. Produce regular reports related to compliance status towards local labor laws, RI policies, and donor expectations.
- Lead GSO HR investigations and review claims of violations to HR practices. Engages field offices in the process and coordinates closely with Global Assurance Unit on cases reported to through the Incident Reporting Mechanisms.
- Provide guidance to management in resolving performance challenges.
- Promote RI’s approach to developing and managing poor performance so that expectations are communicated to employees before an adverse decision is taken.
- Ensure that RI’s organizational culture is dominant across RI offices and work with stakeholders to address any signs of cultural divisions.
- Travels as required and directed by supervisor.
- Lead the review of GSO and Expat manuals. Also lead the development and review of HR Policies and other SOPs related to Employees Relations function.
- Lead HR interventions in implementation of Safeguarding policies including periodic training, availability of policies and training in local languages, and acting as a member of the Safeguarding Steering committee.
- Lead Investigations related to violations of Safeguarding Policies.
- Keep oneself trained and educated on latest developments in safeguarding practices within INGO sector.
- Develop and roll out a grass-root Staff Care Program through engaged external and internal resources.
- Develops creative ways to constantly communicate staff care to different categories of employees including brochure, personal connection, fun activities, etc.
- Partners with Compensation and Benefits Function and other stakeholders to address staff care needs after critical incidents including provision of access to psychological support and other insurance services.
- Promote staff counseling to different groups of employees including pre-deployment and post repatriation counseling.
HR Support to UK and Europe (if incumbent is based in Europe)
- Lead recruitment of staff in the UK and Europe
- Monitor and make changes to RI HR Policies and SOPs to fit within the cultural and professional context where RI operates in the UK or where else in Europe.
- Provide orientation and support onboarding of new hires in the UK and Europe.
- Provides day-to-day HR support to the RI office in the UK and other offices in Europe and make sure the offices are organically connected with other head offices of RI.
QUALIFICATIONS & REQUIREMENTS:
This position demands a dynamic individual with a demonstrated ability to achieve results in a demanding and fast paced environment.
- A Bachelor degree preferably in human resources management, or related studies. A Master’s degree is an additional asset.
- Progressive experience in international HR management preferably in the non-profit INGO sector;
- Strong knowledge of HR functions manifested through a valid HR Certification such as SPHR, PHR, SHRM SCP or CP.
- Excellent interpersonal and coaching skills;
- Demonstrated ability to lead and develop Human Resources staff members;
- Exceptional communication skills, oral and written;
- Excellent computer skills in a Microsoft Windows environment, in particular, Excel skills in database management and record keeping;
- A good level of knowledge of applicable employment law and practices in the UK, including Brexit issues;
- Excellent organizational skills;
- Experience working with staff members located in international locations;
- Ability to manage complex projects, prioritize multiple tasks with close attention to detail and accuracy and meet deadlines.
- Fluency in English.
This is a UK-based position and candidates must be legally authorized to work in the UK.
For consideration, please submit: a detailed CV, cover letter with salary expectations, and a list of 3 supervisors (with their contact information).
We have not included a closing date for this position.
Due to the critical nature of this position, applications will be reviewed on a rolling basis and candidates will be interviewed prior to the closing dates listed on any of the job boards. If you are interested, we encourage you to apply as soon as possible!
We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence.
We affirmatively engage the most vulnerable communities.
- Transparency and Accountability
- Agility and Innovation
About the Organization
About RI: Relief International is a leading nonprofit organization working in roughly 20 countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises and chronic poverty.
Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach — which we call the RI Way—emphasizes local participation, an integration of services, strategic partnerships and a focus on civic skills. In this way, we empower communities to find, design and implement the solutions that work best for them.