Global IT Support Consultant

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Population Services International
Washington, DC, District of Columbia, United States
Apply by 25 July 2018
Mid-level , Short-term contract assignment
Posted on 25 June 2018

Job Description

Job title: Global IT Support Consultant

Department: Technology Integration

Based in Washington, DC (Remote)

Up to 25% international travel

Who we are

With over 45 years of experience, working in over 40 countries Population Services International (PSI) is the world’s leading non-profit social marketing organization. PSI is reimagining healthcare, by putting the consumer at the center, and wherever possible – bringing care to the front door. We are working to fix market failures, shape future health markets and shift policy and funding to better support consumer empowered healthcare.

There are over 8,000 “PSI’ers” around the world. We are a diverse group of entrepreneurial development professionals with a wide range of backgrounds and experience. All with unique skills that we bring to the critically important work that we do.

Join us!

PSI is seeking a Global IT Support Consultant who will provide strategic planning, systems engineering and design, and support for PSI offices in Asia, Africa and Latin America. You’ll work with internal and external technical resources, IT management and field office leadership to evaluate the current state of IT systems and infrastructure. You’ll be a key member of a team that analyzes, designs and supports the deployment and implementation of updates, upgrades and expansions globally. You will be a primary contributor to strategy, policy planning and development for global IT Operations.

This is a remote work position, which could have you traveling up to 25% of your time, sometimes two or three weeks at a stretch. You’ll need to manage large workloads and deadlines efficiently with limited supervision in challenging environments. You’ll report to the IT Operations Director and be supported by the IT Operations team in Washington, DC. Strong verbal and written communication skills are essential to your success. Fluency in English and French is required. Spanish and Portuguese are desired.

Sound like you? Read on.

Your contribution

Duties include but are not limited to:

  • Country office IT infrastructure assessments and planning to support global implementation of PSI business systems
  • Develop, update & maintain security standards, procedures, and guidelines for NTIC related tasks.
  • Develop global IT policies and procedures that ensure regulatory and funder compliance as well as a secure operating environment.
  • Ensure compliance with PSI policies tools, handbooks and guidelines
  • Support Office 365 for field offices. Such as provisioning accounts & mailboxes, migrating mail, providing end user training to familiarize clients with all features of Office 365
  • Provide written requirements, system architecture plans and designs, test plans, implementation plans, operation guides, and overall subject matter expertise for designated technologies
  • Work closely with key vendors to support infrastructure, address escalated issues and keep current with technology portfolio
  • First support contact for a range of requests from field offices including hardware and software procurement assistance, reviewing of vendor proposals, and providing application support
  • Support and mentor global IT staff
  • Promote and share ideas for technical improvement
  • Assist with planning and budgeting
  • Support audits and fraud investigations
  • Prepare periodic progress reports and other documents

What are we looking for?


  • Networking, switches, routers, Firewall, VPN, ISP
  • Backup, planning, management & disaster recovery
  • VMware, Hyper-V, Virtualization planning, troubleshooting
  • SAN/DAS/NAS Storage
  • Mobile Application/Device Management
  • Identity Management
  • Vendor contract negotiation
  • Windows desktop and Server operating systems
  • Microsoft Active Directory
  • Microsoft Azure
  • Microsoft Azure Active Directory
  • Active Directory Federation Services
  • Remote Desktop Services
  • Distributed File Systems
  • Microsoft Security and Compliance Center
  • Microsoft Exchange Administration
  • Microsoft Office 365
    • Outlook
    • Teams
    • Skype For Business
    • OneDrive
    • SharePoint
  • Intuit QuickBooks Pro/Enterprise
  • Hardware procurement
  • Software licensing


  • Bachelor’s degree in networking, computer science or related field or equivalent work experience
  • 5-7 years of experience in networking, information technology infrastructure management or relevant technology field
  • Excellent communication skills: both solid writing skills and ability to communicate technical concepts effectively to both technical and non-technical audiences
  • Requires prior experience working with project teams to achieve systems implementation, testing and deployment in a developing country context
  • Fluency in English and French is required. Spanish or Portuguese language skills are a plus;

APPLY ONLINE at No calls or emails, please

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.


About the Organization

About PSI: PSI is a leading global health organization with programs targeting malaria, child survival, HIV and reproductive health. Working in partnership within the public and private sectors, and harnessing the power of the markets, PSI provides life-saving products, clinical services and behavior change communications that empower the world's most vulnerable populations, in over 65 countries to lead healthier lives. Over 150 staff in the Washington D.C headquarters, 100 overseas expatriate staff and almost 8,000 local staff work to execute PSI’s critical and innovative programs worldwide. Health Impact and Donors: PSI has a unique focus on measurable health impact much like successful corporations measure profitability. Measuring the results of PSI’s health interventions isn’t as simple as counting lives saved. PSI employs an entire team of researchers to continuously evaluate PSI performance against evidence-based objectives and verifiable indicators. Such strict measurement of PSI performance is what sets the organization apart from others in the field and feeds into the design of innovative, targeted and cost-effective interventions. By utilizing the DALY (Disability Adjusted Life Year) system, PSI estimates that in 2009 alone, its programs directly prevented more than 156,000 HIV infections, 2.6 million unintended pregnancies, almost 150,000 deaths from malaria and diarrhea and 19 million malaria episodes. In addition, roughly 25,000 patients were treated for TB. With a focus on decentralized management and local experts, innovative programs and successful benchmarking, PSI is proud of its long term commitment to serve those most in need. PSI is supported by several major donors including: governments of the United States, United Kingdom, Germany and the Netherlands; the Global Fund, various United Nations agencies, private foundations, corporations and individuals. Areas of PSI focus: HIV: PSI has HIV programs in over 60 countries around the world. Interventions, which include social marketing of HIV products and services and targeted HIV communications, are based upon a commitment to produce measurable health impact and an emphasis upon rigorous research and evaluation. Although condom social marketing and targeted communications remain the cornerstones of PSI's work to address the HIV pandemic, country programs also implement an increasingly comprehensive range of interventions in response to the changing needs of specific country contexts and populations. PSI is increasingly implementing innovations such as male circumcision services and targeted communications for concurrent sexual partnerships and injection drug use interventions. TB: Tuberculosis (TB) is a curable and preventable illness, yet it remains a major cause of death worldwide. It is one of the biggest killers of women of reproductive age and the most common cause of death among people living with HIV/AIDS. PSI provides a variety of innovative TB and TB/HIV-related services, engaging private providers in diagnosis and treatment and integrating HIV counseling and testing with TB services. It also creates innovative behavior change communications campaigns to increase awareness of TB and TB/HIV and to promote healthy behaviors. Child Survival: Vulnerable children are one of PSI’s most important target groups. According to the WHO, nearly 10 million children under the age of five die each year – more than 1,000 every hour. Tragically, about two-thirds of child deaths are preventable through practical, low-cost interventions. PSI works to improve child survival by helping developing countries address water-borne diseases such as diarrhea, malaria, pneumonia and HIV with prevention and treatment education and products. PSI’s child survival programs improve the health and save the lives of children under five in more than 30 countries. Reproductive Health: In over 30 countries throughout the world PSI empowers women and couples to lead healthier lives by providing access to innovative family planning and maternal health products and services. Every year, there are more than 60 million unintended pregnancies and more than 500,000 women die from pregnancy-related causes. In 2008 alone, PSI prevented an estimated 3.1 million unintended pregnancies and 15,000 maternal deaths, and enabled millions of couples to plan their families. Over the past three decades, PSI has expanded the contraceptive methods in its portfolio from male condoms and oral contraceptives to include injectable contraceptives, intrauterine contraceptive devices (IUD), emergency contraception pills, implants, female condoms, voluntary sterilization, and fertility awareness methods such as the Standard Days Method using Cyclebeads®. PSI’s RH platform has also grown to address maternal mortality through the prevention of post-partum hemorrhage and sepsis, and the prevention of unsafe abortion. Clean Water: Access to clean water is a challenge in almost all of the countries PSI operates in. Increasing awareness of water borne diseases and accessibility to treated water are a core part of PSI’s efforts across its health areas. PSI and its many partners are working together to promote the Safe Water System, a water quality intervention that employs proven, easy-to-use and inexpensive solutions such as household water treatment appropriate for the developing world. Household water treatment and safe storage ensures that each sip of water is safe to drink. Household water treatment can be adopted quickly, inexpensively, at national scale in both development and emergency situations, making an immediate difference on the lives of those who rely on transporting to and storing water in their homes. Malaria: PSI provides malaria control support to national Ministries of Health in over 30 countries worldwide. PSI tailors its malaria control programs to the unique environment in each country and the needs outlined by the Ministry of Health to achieve the Abuja Targets and MDGs. PSI’s malaria control programs include delivery of insecticide treated mosquito nets, pre-packaged malaria treatment, behavior change communications and operational research.

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