- Position title: Head, Medical and Occupational Health Services Unit
- Grade: PL1
- Position N°: 50078350
- Reference: ADB/17/030
- Publication date: 09/03/2017
- Closing date: 29/03/2017
- Country: Côte d’Ivoire
Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 80 member states, including 54 in Africa (Regional Member Countries). The Bank’s development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth. In order to sharply focus the objectives of the Ten Year Strategy (2013 – 2022) and ensure greater developmental impact, five major areas (High 5s), all of which will accelerate our delivery for Africa, have been identified for scaling up, namely; energy, agro-business, industrialization, integration and improving the quality of life for the people of Africa. The Bank is seeking to build a management team that will lead the successful implementation of this vision.
The Vice-Presidency, Human Resources and Corporate Services ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services. The complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, information technology, general services and institutional procurements, language services, business continuity and, health and safety strategies.
The position of Head of the Medical and Occupational Health Services Unit, reports to the Vice-President, Human Resources and Corporate Services and supports the Complex in the management of Bank’s health services by ensuring proper application of the Bank’s policies, instructions and procedures on matter of staff health and well-being. He/she, will formulate health and welfare policies that are consistent with the best practices in healthcare in the workplace; ensure the administration and provision of quality medical care to the Bank’s staff and their dependents; facilitate a healthy working environment for staff through the provision of best practices in health and well-being.
Duties and responsibilities
The Head of Unit is responsible for developing a strategic approach to defining, planning, organizing, coordinating and leading the activities of the Unit to drive its transformation. His/her duties include:
1. Guide the implementation of the medical and occupational health strategy within the broad frame of the People Strategy of the Bank, its Long Term Strategy and the new Development and Business Delivery Model.
2. Develop a comprehensive and innovative strategy for the implementation of health and welfare programs that address stress management, burnout, and physical fitness.
3. Lead the development of employee medical and occupational health policies, ensuring compliance with employment legislation and Bank statutory requirements.
4. Provide thought-leadership for the delivery of a wide array of health and welfare program with the objectives of improving the long term health and well-being of Bank staff and retirees.
5. Manage the Bank’s health and welfare operational performance including the unit budget, planning and reporting, establishment of priorities and allocation of resources.
6. Administer the Bank’s medical plan for the benefit of staff and their dependents as well as retirees.
7. Lead the coordination of medical and occupational health projects or action plans aimed at the effective implementation of the Bank’s strategies on medical and occupational health strategy and provide leadership in coordinating and monitoring health and safety programs within the Bank.
8. Lead the coordination of the work programme, management and service delivery of the medical and occupational health services Unit.
9. Take the lead in responding to audit queries and bring to conclusion such findings.
10. Oversee and manage workforce to ensure that relevant metrics and trends are identified and reported to key stakeholders, Human Resources, and/or business unit leaders.
11. Assist the Unit staff in finding solutions to work related problems through coaching and referral to counseling services.
12. Lead the design of a “Medical and Occupational Health Dashboard’ of key indicators including the impact of medical and health issues on employee engagement index and managerial effectiveness index.
13. Oversee the appropriate execution of the Bank’s medical insurance provider’s contract and other providers regarding the quality of services including medical evacuation, contracts agreements and technical evaluation of partnering health institutions.
14. Lead the unit’s Employee Engagement Governance Framework to ensure that there is a sustainable momentum to close gaps identified in the staff surveys.
15. Lead the quality control of medical and occupational health services Unit outputs and programs.
16. Support the development of the annual work plan by coordinating and supervising the provision of health care and preventive programs to staff and their dependents bank wide.
17. Maintain the Medical and occupational health services compliance programme to identify risk, ensure adherence with all applicable health related legal/statutory and compliance requirements, as well as mitigate loss.
18. Oversee employee health care issues in consultation with the Staff Council, recourse mechanisms, other staff groups and the Board members and Senior management; mandatory medical checkup.
19. Manage the resolution of conflicts, working through and with others to affect mutually acceptable solutions, by using highly developed interpersonal skills.
20. Oversee and formulate the Bank’s position in all disciplinary procedures and cases of conflict related to medical and occupational health issues with a view to ensuring fairness and effective resolution.
21. Undertake periodic reviews of the medical and occupational health services systems and trends in health care policies and practices in benchmark organizations to identify and implement innovations in line with the best practices in the industry.
22. Represent the Complex in corporate level forums and committees, providing the strategic interface between the Bank and specific directorates to embed a strategic approach to medical and occupational health management that results in more effective front line delivery.
Including desirable skills, knowledge and experience
1. Hold at least a Master’s degree or its equivalent in: Public Health Management or Human Resources Management or Business Administration or Health Management or Occupational Health or related disciplines.
2. Have at least nine (9) years of extensive and progressive and pertinent and relevant experience in medical and occupational welfare services and/or in Human Resource Management, three (3) years of which in managerial role.
3. Working experience in a multilateral development organization is an asset.
4. Demonstrable experience of working in a client-centric, business partnering environment.
5. Broad knowledge and understanding of institutional medical care and welfare programs and strong organizational and project management skills.
6. Strong generalist in Human Resources/Medical and occupational health services experience as well as sound experience in employee relations, well-being and work life balance and equal opportunities and employment policies.
7. Ability to diagnose and resolve multiple problems; as well as conceptual, strategic and analytical skills.
8. Ability to work and relate effectively in a diverse multi-cultural environment.
9. Ability to wok under pressure, prioritize work, and handle multiple tasks coordinating teams, work programs and resources.
10. Self-motivated, pro-active and results oriented.
11. Established reputation, integrity, good judgment, fairness and discretion in dealing with clients.
12. Competence with standard Microsoft Office applications such as Word, Excel, Access, PowerPoint; Preferably experience in the use of project management software