Head of Community

  • Mid-level, Full-time staff position
  • Posted on 21 July 2020

Job Description

Contract terms: Full time Employee

Location/Duty Station: Remote or based in a HOT Regional Hub location (Manila, Nairobi, West Africa: to be confirmed in 2021, Latin America: to be confirmed in 2021)

Closes: August 2, 2020

Projected start date: August 17, 2020

Reports to: Director, Partnerships & Community

Travel: Up to 25% international travel

ABOUT HOT

Humanitarian OpenStreetMap Team (HOT) is a US-based NGO and global community of thousands of volunteers working together to use maps and open data for humanitarian response and the Sustainable Development Goal. As the world’s preeminent participatory mapping NGO, HOT has fostered a global mapping community composed of more 230,000 people with ground operations in six countries. When major disaster strikes anywhere in the world, HOT rallies this global network to create the maps and data that enable responders to reach those in need. Leveraging field expertise we’ve built over the past 5+ years, HOT continues to integrate Disaster Risk Reduction and local community support to increase support for Missing Maps and humanitarian partners including the Red Cross, Médecins Sans Frontières, World Bank, and UN OCHA, among others.

ROLE PROFILE: HEAD OF COMMUNITY

Reporting to the Director of Partnerships & Community, this position will manage HOT’s Community Team and work in close collaboration with HOT’s Regional Hub Directors, Humanitarian/Development Programs team, and the Monitoring, Evaluation, Research and Learning Team to steward the growth of the HOT community from 230,000 members (presently) to one million members (by 2025), engage mappers to make local edits to OpenStreetMap at a massive scale, and support the successful achievement of HOT’s Audacious Project: https://www.hotosm.org/projects/audacious/

RESPONSIBILITIES
  • Responsible for creating HOT’s global Community Engagement Strategy which emphasizes flexible and tailored support to all members of HOT’s community worldwide
  • Steward the growth of the HOT community from 230,000 members (presently) to one million members globally (by 2025) while ensuring:
    • Increasing engagement with ‘local’ volunteers in the locations being mapped
    • All activities are community led, ensure community diversity across gender, indigenous communities, and other marginalised group
    • Ensuring engagement as user base grows; active and recurring user base
  • Manage the Community Team made up of 5 direct reports and 8 indirect reports globally, supporting HOT local community activities (with OpenStreetMap communities across 94 countries), and online activities with HOT’s global open source community members.
  • Create and execute HOT’s strategy for providing microgrants to 94 OpenStreetMap communities over a period of five years with support from Microgrants Manager
  • Oversee the set-up of end-to-end community support programs, from the set-up of community where little OSM community exists, through to successful completion of microgrant project and establishment of a local organisation, including:
    • Leading on strategy and execution of capacity building for OSM communities wanting to formalize their structure
    • Oversee Microgrants Manager in establishing Microgrants granting framework (topics, time length, funding levels)
    • Support Regional Hub Directors to ensure the execution of microgrants is successful in their region
    • Support HOT’s Monitoring Evaluation, Research and Learning team defining growth and maturity metrics, and conducting M&E on community programs
  • Oversee the development and execution of HOT’s Online Community Engagement strategy in line with the Online Community Manager, ensuring online community feedback is actively consulted and relevant solutions implemented, and ensuring volunteering/contributing to HOT as part of the online community is both productive and welcoming.
  • Support HOT Tech Team with community engagement for online open source contributors for specific tools.
  • Line manage Microgrants Community Manager, Online Community Manager, and co-manage Community Managers in HOT’s four regional hubs in conjunction with Regional Hub Directors.
  • Establish effective knowledge sharing between HOT’s four regional hubs.
  • Input to HOT’s Partnerships Strategy to ensure this meets community needs.

QUALIFICATIONS

Essential

Community empowerment / small grants / entrepreneurial

  • Educated to University degree level (Bachelors/Masters)
  • 7-10 years experience in international development
  • Fluency in English
  • Experience in an entrepreneurial environment: an ideal candidate will be a self-starter with demonstrated experience starting an initiative/organization from scratch OR someone with significant prior experience providing entrepreneurial training
  • Experience creating and running community empowerment programs and working with community based organizations in Low and Middle Income countries
  • Experience providing or receiving microgrants/small grants programs
  • Experience managing a team
  • Care deeply about the mission: passionate about humanitarian and development work, and a deep commitment to community-led change, which must be demonstrated through prior professional experiences
  • At least two years experience living and working in Low and Middle Income countries
  • A good sense of humour and willingness to learn
  • Driven, goal-oriented and strives for continuous improvement
  • Familiarity with OpenStreetMap community

Desirable

  • Fluency in French, Spanish and other languages
  • Experience developing training curricula and leading training sessions
  • Prior experience delivering entrepreneurship training
  • Social innovation experience using / implementing Business Model Canvas
  • Significant prior experience working as part of the OpenStreetMap community both online and in person
  • Experience working remotely and leading projects/activities and coaching team members globally
COMPENSATION & BENEFITS
  • HOT values salary transparency and equity. All HOT salaries globally are set according to a framework detailed on our website.
  • HOT offers a work-from-anywhere culture, flexible working arrangements, a variety of health care options, retirement savings plans (401k or similar), and 24 days of annual leave for all full-time employees, in addition to 12 paid holidays.
TO APPLY

Please click ‘apply now’ and complete the linked form to be considered. Continue to the second page of the form to upload your CV/resume.

Please apply by August 2, 2020.

About the Organization

Humanitarian OpenStreetMap Team (HOT) is a US-based NGO and global community of thousands of volunteers working together to use maps and open data for humanitarian response and the Sustainable Development Goal. As the world’s preeminent participatory mapping NGO, HOT has fostered a global mapping community composed of more 230,000 people with ground operations in six countries. When major disaster strikes anywhere in the world, HOT rallies this global network to create the maps and data that enable responders to reach those in need. Leveraging field expertise we’ve built over the past 5+ years, HOT continues to integrate Disaster Risk Reduction and local community support to increase support for Missing Maps and humanitarian partners including the Red Cross, Médecins Sans Frontières, World Bank, and UN OCHA, among others.

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