Head of Systems and Operations for Zambia

  • Senior-level, Full-time staff position
  • Posted on 6 April 2021

Job Description

Position: Head of Systems and Operations (HoSO)
Starting date: ASAP, 18 months with possibility of extension
Country Programme: Zambia
Base: Mongu, Zambia
Line Manager: Country director (CD)

About People in Need:

People in Need (PIN) is an international, non-profit organization providing humanitarian and development assistance in over 20 countries worldwide. PIN draws on extensive past experiences and lessons learned across development, emergency and post emergency contexts to design, implement and monitor quality programming.

About the role:

Under the direct supervision of the Country Director, the Head of Systems and Operations (HoSO) will be responsible for providing technical support, guidance and supervision to the finance, logistic and HR departments. HoSO will ensure that procedures and processes are in place, unified and in line with PIN´s and donor guidelines. HoSO also directly leads the process of the development and staff capacity building across the departments in terms of the systems and operations.

Duties and Responsibilities:
  • Ensure that Systems and Operations support the implementation of the Country Strategy and that procedures and regulations are implemented in full transparency and in compliance with donor and PIN rules
  • Ensure standardization of processes/procedures related to operations of finance, HR and logistic
  • Ensure effective communication between support (finance, logistic, HR) and program departments
  • Supervise overall country program economy including identification of gaps, financial and procedural risks, and provision of appropriate solutions
  • Oversee the budgets of support departments, improve needs planning and coordination, and contribute to planning needs for new projects with regards to support departments
  • Provide technical support and guidance to the finance team to ensure effective operations and coordination between budgeting, drawing and accounting
  • Provide technical support and guidance to logisticians to ensure effective operations and coordination between the office management, fleet management and procurement, stock and assets management including logistic budgets and planning
  • Supervise HR agendas, including capacity development plans, plan of inductions and trainings, managing leaves, allowances and evaluations
  • Manage local team and their continuous capacity building based on personal development plans
  • Ensure that key support policies are continuously updated as required and appropriate to the context
  • Ensure compliance with local legislation, rules and regulations in terms of visas, tax and labour law.

Suitable candidates for this position should possess:
  • Previous experience with expat work for international NGO (work abroad experience)
  • Significant previous experience with managing systems, finance, logistic, administration and HR
  • Experience with finance management of projects funded by international donors is preferred
  • Experience of working within a humanitarian and/or development organization, preferably direct experience from the country program level
  • Experience with team management and supervision
  • Ability to work in difficult conditions and under pressure
  • Strong coordination, organizational, critical analysis and problem solving skills
  • Excellent communication skills, including fluent spoken and written English
  • IT literacy, advanced knowledge of MS Excel, working experience with accounting and economic software
  • University degree preferably in Finance/Economics, Logistic, Public Administration, Law or a related discipline

People in Need offers:
  • Working environment in a well-established and growing humanitarian organization;
  • Flexible and challenging working environment with room for personal growth
  • Salary and benefits according to PIN salary scale and HR policies (approx. 3000 – 3500 EUR commensurate with experience; before taxation, including per diem)
  • 25 days of paid leave annually
  • Reimbursement of flight ticket to the country of residence once per every 6 months of completed work
  • Reimbursement of costs of visas and vaccinations; assistance with visa application procedure
  • Medical helpdesk and psychological consultation available on line
  • Travel insurance
  • Robust and thorough induction training

How to Apply:

Are you interested in this position? Great! Send us your CV and short cover letter in English via this link. Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.

People in Need staff are expected to perform job duties and responsibilities in accordance with People in Need Code of conduct and key policies (available at: www.peopleinneed.cz/policies).

About the Organization

The People in Need organization was established in 1992 by a group of Czech war correspondents who were no longer satisfied with merely relaying information about ongoing conflicts and began sending out aid. It gradually became established as a professional humanitarian organization striving to provide aid in troubled regions and support adherence to human rights around the world.

Throughout the 25 years of its existence, People in Need has become one of the biggest non-profit organizations in Central Europe. In addition to humanitarian aid and human rights, it now also targets education and helps people living in social exclusion.

We are part of Alliance2015, a strategic network of seven European non-governmental organizations engaged in humanitarian aid and development projects. This collaboration increases effectivity both in working in the target countries and in campaigns aimed at influencing the attitudes of politicians and the general public in Europe.

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