Hub Team Leader

North Africa and Middle East
Apply by 7 July 2018
Senior-level , Full-time staff position
Posted on 7 June 2018

Job Description

Position: Hub Team Leader (3 positions)

Location: Various locations

Reports to: Syria Deputy Country Director

Duration: 1 year, with a potential start date of October 1st 2018.

ABOUT RI: Established in 1990, Relief International (RI) is a leading global humanitarian, nonprofit organization committed to transforming adversity into renewal for the world’s most vulnerable populations. By partnering with communities on the front-lines, RI innovatively bridges the gap between immediate relief and long-term community development, providing them the tools and support they need to gain self-reliance.

About the context and RI’s role:

The conflict in Syria is in its seventh year and has resulted in substantial human suffering, loss of lives, widespread devastation of infrastructure and large scale displacement. The prolong crisis has resulted in increased population vulnerabilities and poverty. The 2018 Humanitarian Needs Overview (HNO) identified 13.1 million people in need, of whom 5.6 million are in acute need, 6.7 million are women and 5.3 million are children. The lack of access to basic services and continued conflict has created severe humanitarian needs. As a result of the crisis, the work of the Relief International (RI) and other international and national organizations has been predominantly focused on emergency response and lifesaving actions. RI’s response in Syria is coordinated through three hubs and five sectors (Health, Wash, Livelihoods, Child Protection and Agriculture). RI’s response had continued inside Syria for past five years through cross border interventions and through a hub based approach. In 2018, RI has initiated a process of consolidating Syria response under a single Senior Management Team based out of Amman with project implementation teams based in three to four hubs depending on the needs.

Position Summary:

Reporting to the Syria Deputy Country Director (DCD), the hub team lead (HTL) oversees the implementation, coordination and administration of all aspects related to ongoing program activities in Syria from the relevant hub including planning, organizing, staffing, leading, and ensuring quality implementation of program activities. The HTL will be overall in-charge and leader at the hub level and is responsible for day to day management functions and overall management of all Syria related staff and cross border programs. At every hub level, a separate/distinct country mission will/may also exist which will be managed by an individual SMT lead by respective country director for that mission. The HTL is expected to understand and be able to manage in remote management setup in addition of being able to comply and coordinate with the Country Directors of the respective country missions. These requires a clear understanding for the sensitivity of carrying out cross border programming from a host country and being under the legal umbrella of the affiliated hub.

Essential Position Responsibilities and Duties:


  • Keep abreast with the on-going conflict dynamics in the area of operations and provide feedback to DCD and Syria CD for in depth analysis of humanitarian context and trends
  • Identify key gaps in service provisions in the area of operations and point out challenges in implementation of ongoing projects to relevant departments.
  • Contribute to the Syria mission strategic planning process by advising on any changes in the context, new program development needs and ideas for program growth inside Syria.
  • Facilitate and manage the implementation of program guidelines and standards, policies and procedures as defined by the Syria SMT.
  • Provide overall leadership and direction to cross border team in the relevant hubs on defining the mission strategy and achieving agreed targets and long-term strategic objectives.
  • Identify and evaluate potential risks and possible threats associated with program activities and communicate with the Syria DCD and other relevant departments for defining appropriate course of action for mitigating and addressing the risks.
  • Check in and coordinate with the host Country Management in order to ensure that Hub program and staff are in compliant with registration and management of the host country.

Program Management and Development

  • Provide day to day oversight and management support to implementation of cross border projects from the relevant hub.
  • Effectively manage hub based programs and various operations departments.
  • Ensure that program activities comply with all donor and relevant hub’s legislation and professional standards.
  • Oversee program-related staffing, security and financial needs per the program budgets, advising and course-correcting where needed through communication to the Deputy Country Director and relevant Syria leads.
  • Contribute to program development efforts by providing necessary inputs for good quality proposals, budgets and needs assessments etc.
  • Ensure hub based cross border HR teams are on track in staff recruitment processes and orientation as per agreed schedules.
  • Ensure program team staffing is balanced, effective and sufficient in the relevant hub.
  • Ensure that hub staff are compliant with relevant HR policies including punctuality, productivity and principles of a professional work environment within the program team.

Capacity building

  • Provide capacity building to program managers and other department leads within the relevant hub. Focus on key capacity building areas such as management, leadership, work plan development, project cycle management etc.
  • Develop overall staff competency through leadership, mentoring and coaching to program and technical departments.
  • Conduct regular performance appraisals and annual performance reviews of program managers and hub based technical and operational department leads

Budget and Financial Management

  • In coordination with hub based finance and program teams, ensure program implementation and budget use is in compliance with grant requirements per relevant donors. Report any deviations from spending projection/plans to DCD and Syria finance manager.
  • Ensure timely and constant monitoring of the project spend-down plans, review BVAs in coordination with relevant hub based team and take lead on project modifications and no cost/ cost extensions in coordination with and guidance from Syria SMT.

Monitoring, Evaluation and Reporting

  • Ensure that appropriate M&E mechanism is in place in the relevant hub and that the needed data and information is collected on regular basis.
  • Ensure that hub based M&E and program staff are preparation and submitting technical and program reports as per the grant agreement;
  • In coordination with DCD and WOS grants manager, ensure regular reporting to donors on progress of project implementation (as per reporting calendar agreed).
  • In close collaboration with the Syria Monitoring and Evaluation Manager, lead the hub based M&E team to develop a program evaluation framework to assess the strengths of the program and to identify and implement action plans regarding areas for improvement.
  • In collaboration with the program manager/team, ensure that activities are on track and all M&E tools are in place and provide feedback to program team.

Coordination and Partnership

  • In-country representation of RI to donors, INGO forum for Syria cross border operations and other relevant hub based coordination.
  • Ensure that relevant hub based program and technical leads are participating in the cluster system and relevant working group meeting and regular presenting RI’s progress in such fora.
  • In coordination with DCD and the country mission CD, ensure that any key requirement of host government coordination is addressed.
  • Conduct stakeholder mapping to identify local NGO/partners for potential coordination.

Qualifications and Requirements:

  • This position demands a dynamic individual with a demonstrated ability to achieve results in a demanding and fast paced environment. Creativity, flexibility, strong work ethic and a sense of humor are highly valued. Exceptional individuals are encouraged to apply;
  • Master’s degree in a relevant Humanitarian/Development field or Bachelor’s degree with commensurate work experience; technical experience in health, WASH, and/or education strongly preferred;
  • Minimum of 5 years professional program implementation experience in conflict settings; including Program development and proposal writing experience;
  • Solid background and knowledge of USAID, ECHO and UN Rules and Regulations;
  • Excellent interpersonal, communication, public speaking, and strategic planning skills required;
  • Fluency in English (spoken and written) is required; Arabic is an asset
  • Ability and willingness to travel to Syria management office in Jordan and inside Syria (where security allows).
  • Demonstrated ability to manage multiple priorities, deadlines, tasks efficiently;
  • Excellent time management skills and resourcefulness with strong attention to detail.

RI Values:

We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:

  • Inclusiveness
  • Transparency and Accountability
  • Agility and Innovation
  • Collaboration
  • Sustainability

About the Organization

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