Human Resources Manager

Washington, D.C., District of Columbia, United States
Apply by 31 August 2018
Mid-level , Full-time staff position
Posted on 21 June 2018

Job Description

Pact Overview

At the heart of Pact is the promise of a better tomorrow. A nonprofit international development organization founded in 1971, Pact works on the ground in nearly 40 countries to improve the lives of those who are challenged by poverty and marginalization. We serve these communities because we envision a world where everyone owns their future. To do this, we build systemic solutions in partnership with local organizations, businesses, and governments that create sustainable and resilient communities where those we serve are heard, capable, and vibrant.

Pact is a recognized global leader in international development. Our staff have a range of expertise in areas including public health, capacity development, governance and civil society, natural resource management, poverty, fragile states, monitoring and evaluation, small-scale and artisanal mining, microfinance and more. This expertise is combined in Pact’s unique integrated approach, which focuses on systemic changes needed to improve people’s lives.

Department Overview

Pact strives for a world where all people are heard, capable, and vibrant. The Global Human Resources team helps realize this objective by:
fostering a worldwide environment that inspires excellence where initiative, inventiveness, and professional development are encourages. We value innovation in our employees and believe it gives us a competitive advantage in this global marketplace. Our team focuses its resources and efforts on the lifecycle quality of employee activities with ongoing attention to:
  • Employee engagement, professional development, rewards and recognition and organizational culture.
  • Taking what might be complicated, distant, daunting and making it simple, understandable and workable.
  • Finding ways to fulfill our intent for openness, transparency and accessibility of information, rather than control, restriction and containment.
  • Ensuring cross-organizational collaboration, shared success and joint action.
Position Purpose

The Human Resources Manager is responsible for the oversight and management of the delivery, development and coordination of domestic and global human resources services, initiatives and programs. S/he works closely with the HR team and in partnership with program staff in supporting field offices on all aspects of international HR including employment, development and implementation of policies and procedures, compensation, and employee relations/mediation. The HR Manager is responsible for maintaining the US compensation scale, partnering with the VP of Global HR on performance management, developing HR metrics and ongoing compliance reporting (i.e. EEO, AAP). The HR Manager reports to the Global HR Lead and works closely with the entire HR team.

Key Responsibilities
  • Provides day to day guidance to domestic and international staff (Expats, TCNs, KLNs, telecommuters) on all human resource related matters including hiring, termination, compensation and benefits, policies, performance management, and employee relations.
  • Drives collaboration on the development of HR activities, policies, processes and strategy.
  • Supervises HR Coordinator, working by example to set high standards and offering leadership guidance through on-going feedback and development opportunities.
  • Manages and resolves complex employee relations issues.
  • Conducts thorough and objective internal workplace investigations and recommends appropriate course of action/resolution.
  • Develops, recommends and implements HR related policies and procedures.
  • Builds, maintains and develops relationships with managers and employees to resolve HR related issues.
  • Assists managers with drafting position approval requests, salary adjustment requests and supporting documents for approval. Provides recommendations for salary decisions based on Pact’s compensation structure and internal and external market equity.
  • Processes and/or verifies completeness and accuracy of all employment actions and documentation, such as employment agreements and offer letters for new hires (including salary offers), amendments to agreements or offer letters, transfers and terminations.
  • Manages Pact’s performance management system, engaging staff world-wide, with train-the-trainer, webinars, articles, videos and updating Mosaic with all necessary forms and directions.
  • In partnership with the HR Coordinator, Specialist, and Recruiters, ensures that all data is accurately entered into the HRIS system and kept up to date.
  • Prepares regular monthly, quarterly and annual HR reports and metrics for internal and external use. Ensures that reports are timely, user friendly and communicated to the required audience.
  • Partners with the Global HR Lead and International HR Business Partner in the development, revision and worldwide communication of organizational policies and procedures.
  • Partners with International HRBP in developing country-specific employee handbooks, employment agreements, compensation scales, country benefits, policies and procedures and addressing employee relations issues.
  • Partners with Recruitment by helping to ensure that we attract and retain the right talent to successfully take Pact into the future.
  • Develops and maintains affirmative action program; manages Pact’s internal HR control processes ensuring compliance with the federal and state regulations, audit and reporting requirements (i.e. EEO-1, AAP, Vets4212, etc.), serves as organizations Affirmative Action Officer.
  • Administers a comprehensive and competitive benefits package, which includes medical, dental, group life, AD&D, disability, and retirement. Liaises with Pact’s benefit broker and insurance carriers. Ensures that plan changes are communicated and well understood by staff.
  • Drives Pact’s Reward and Recognition program with the HR Coordinator including the Pact annual awards, President’s Award, Stamberg Award, etc., innovating new ways to reward and recognize global employees and keeping the program cutting edge.
  • Leads and participates in organizational and departmental projects as needed.
  • Performs other duties as assigned.
Basic Requirements
  • BA and at least 8 years of relevant human resources management experience (or equivalent).
Preferred Qualifications
  • PHR, SPHR, GPHR certification or advanced degree in HR.
  • Fluency in English and proficiency in at least one other language.
  • Demonstrated sensitivity in handling confidential information.
  • Self-motivated, outstanding interpersonal skills, and the ability to work effectively both in groups as well as independently.
  • Excellent customer service, with the ability to present information, make recommendations and influence positively across various levels of the organization while exercising professionalism and diplomacy to accomplish objectives.
  • Demonstrated competence in employee benefits, compensation, employee relations, performance management and human resource practices and related laws and regulations.
  • Ability to manage complex projects, prioritize multiple tasks with close attention to detail and accuracy and meet deadlines.
  • Exceptional ability to communicate, both orally and in writing.
  • Experience and fluency with Human Resource Information Systems (HRIS).
  • Willingness to travel internationally if requested.

Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

About the Organization

At the heart of Pact is the promise of a better tomorrow. The promise of a healthy life. Of a decent livelihood. Of sustainable natural resources that benefit communities. Now more than ever in its 42-year history, Pact is helping millions of people who are poor and marginalized discover and build their own solutions and take ownership over their future.
Pact enables systemic solutions that allow those who are poor and marginalized to earn a dignified living, be healthy, and take part in the benefits that nature provides. Pact accomplishes this by strengthening local capacity, forging effective governance systems, and transforming markets into a force for development.

Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

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