Management Sciences for Health (MSH) seeks a Human Resource Manager for a 5 -year USAID-funded Accessible Continuum of Care and Essential Services Sustained (ACCESS) program in Madagascar. The purpose of the program is to build the capacity of Ministry of Public Health (MOPH) actors at the district level and below in all districts in the implementation regions, to design, develop, manage, deliver, monitor and evaluate health services and programs in their catchment areas. The activity will also engage with regional health authorities with limited interventions to ensure coordination, planning and effective management of health activities in their districts. Work at the national level will focus on informing policy, guideline development, as well as advocacy on key health service delivery issues. ACCESS will work to improve the clinical skills and health governance skills of primary health care providers to deliver high quality, accessible preventive and curative health services. To expand the reach of the public health system, the activity will work to improve the skills and motivation of community health volunteers to deliver quality health services and ensure they work under the supervision of their respective CSB. Finally, ACCESS will promote positive health behaviors, including care seeking behaviors in the target communities through a comprehensive and contextualized social and behavior change (SBC) approach and improve the capacity of the MOPH and local institutions to design, implement, and monitor and evaluate SBC activities.
The Human Resource (HR) Manager implements practices and activities of the Human Resources Management (HRM) Office in Madagascar, providing a full spectrum of HR services and programs linked to organizational and project needs and objectives. He or she works closely with MSH Corporate Human Resources, Project Directors, and the Madagascar Leadership Team to support the achievement of organizational and country goals and objectives through the development, implementation, and management of HR activities. In collaboration with the MSH Senior Management Team in Madagascar and the HR Partner in the home office, the HR Manager is responsible for the administration and implementation of human resources initiatives including recruitment and employee relations activities for both technical and administrative positions. S/he is the primary resource person for Madagascar-based staff with regard to MSH and USAID personnel regulations, MSH policies, and the MSH/Madagascar Benefits Program, by collaborating regularly with HR staff at Corporate-level on related issues. S/he obtains clearance verification on new employees prior to offering employment, and coordinates with the HR Partner on disciplinary issues that may lead to termination of employment.
Must be legally authorized to work in Madagascar.
- Oversee the recruitment process and ensure that the HR Specialists maintains a transparent recruitment process
- Review all final paperwork related to recruitment
- Ensure that the recruitment status report and the HR database are updated
- Ensure the maintenance of accurate personnel files of all employees by creating administrative systems as required.
- Understand and interpret MSH personnel policies.
- Suggest revisions and provide updates to Local Employee Manual to be in compliance with MSH policies and local labor laws.
- Provide counsel to employees regarding confidential employment matters, career development, job satisfaction, employee grievance, and discipline issues.
- Provide guidance on procedures and options for conflict resolution by consulting with the relevant HR Partner as appropriate.
- Conduct exit interviews when staff depart from the project and provide feedback to supervisor.
- Manage the Annual Performance Planning Review and Development (PPRD) process, and ensure that all staff members receive PPRD training.
- Support managers and supervisors in developing clear, measurable objectives; assist with the development of progressive improvement plans for under-performers; and, as necessary, in consultation with HR Partner in head office, assist with employee terminations.
- Track vacation, sick and holiday leaves after each pay period and;
- Ensure this report is being communicated within 48 hours after pay period to management.
- Oversee the administration of health and other benefits programs.
- Track employee levels of reimbursement and provide advice to employees on the balance of their annual caps.
- Prepare and maintain utilization reports for audit purposes.
- Ensure that the benefits package is reviewed on an annual basis and
provide recommendations on medications and changes on international benefits to the Corporate Benefits Manager at Home Office.
- Conduct orientation program for all new staff members to familiarize them on benefits, policies, and procedures.
- Ensure that all employees comply with MSH mandatory training, specifically the Procurement Integrity Certification.
- Identify the need for training on HR issues; develop and deliver appropriate HR training to applicable staff.
- Supervise staff as assigned. Supervisory responsibilities include, but are not limited to: meeting with supervisees on a regular basis to discuss issues; tracking work progress; providing guidance and support; ensuring consistent
quality of work performed; conducting Performance Plans and Reviews; communicating, implementing, and assuring adherence to MSH policies, guidelines and values; developing staff skills and knowledge; approving time sheets; and facilitating supervisee’s success whenever possible.
Qualifications and Experience
- Bachelor’s Degree in Human Resource Management or similar field from an accredited university and 6+ years of demonstrated HR management experience or Master’s degree and 4+ years of experience with at least 3 years as a Manager.
- Eight years of progressively responsible experience is preferred
- Experience required in international development programs in Madagascar; demonstrated experience working with USG funded programs.
- Must have strong understanding of Madagascar employment laws.
- Excellent interpersonal skills and demonstrated ability to interact professionally with culturally and linguistically diverse staff, clients, and consultants.
- Demonstrated ability to successfully coordinate activities with senior project management staff and proven ability to work successfully on a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Excellent oral and written communication skills in French and fluency in local languages. Proficiency in English preferred.
- Demonstrated computer proficiencies, including Microsoft Office Suite, especially Word, Excel, PowerPoint and database management.
- Ability to travel to assigned districts for HR initiatives as needed.
- Demonstrated ability to implement and manage all aspects of the HRM function in line with current practices and trends.
- Ability to gain the trust and confidence of colleagues and to handle confidential matters discreetly and have experience in conflict resolution.
- Ability to competently assess priorities; manage a variety of complex activities simultaneously in a time-sensitive environment, and meet competing deadlines.
About the Organization
Management Sciences for Health, an international nonprofit organization, is dedicated to closing the gap between what is known and what is done about public health problems. MSH saves lives and improves health by helping public and private organizations throughout the world to effectively manage people, medicines, money, and information. Working from more than 30 country offices and our US headquarters, our staff from 65 nations is highly regarded for its technical expertise, integrity, and commitment to making a lasting difference in health.
Management Sciences for Health (MSH) is a nonprofit international health organization composed of more than 2,000 people from 73 nations. Their mission is to save lives and improve the health of the world’s poorest and most vulnerable people by closing the gap between knowledge and action in public health. Together with their partners, they are helping managers and leaders in developing countries to create stronger management systems that improve health services for the greatest health impact.
MSH takes an integrated approach to building high-impact sustainable programs that address critical challenges in leadership, health systems management, human resources, and medicines. Simply put, they support stronger health systems for greater health impact.
Their expertise in these areas falls into the broad categories of management functions—for example, leadership and governance or pharmaceutical management—and health areas like tuberculosis or maternal, newborn, and child health. They apply their expertise by
- Partnering with governments, local organizations, and communities in developing nations to build their own capacity for long-term health impact;
- Providing global leadership in critical areas of health management and health care delivery;
- Bringing the best of MSH from around the globe to the people we serve, working as One MSH with a focus on lasting health system improvements.
Leadership, Governance, & Management
They work with in-country partners to build stronger health systems to improve:
- the management and leadership of priority health programs, health organizations, and multisectoral partnerships such as The Global Fund to Fight AIDS, Tuberculosis and Malaria, developing a critical mass of managers at all levels of the health system who can lead and inspire teams to achieve results;
- the management systems of health organizations in the public and private sector, transferring practical approaches and skills to ensure that management structures contribute to sustainable organizational success;
- the governance and management of health organizations and multisectoral partnerships, facilitating change and transferring knowledge to enable organizations to administer their resources efficiently and scale up their services.
Health Service Delivery
MSH combines extensive public health expertise, proven service delivery approaches, and evidence-based interventions in five critical areas:
- HIV & AIDS
- Maternal, newborn, and child health
- Family planning and reproductive health
- Other communicable diseases, including malaria and pandemic and avian influenza
Human Resources for Health
MSH helps governments develop multisectoral strategies and policies to plan and manage their health workforces. We use a comprehensive approach that addresses all the facets of human resources for health needed to achieve an adequate supply of well-trained and motivated health workers. MSH offers capabilities in leadership, human resource management, education, partnerships, policy, and finance to achieve these goals.
Vital to our success is a participatory approach to project design and implementation, which cultivates broad-based support from all stakeholders. We also build and improve infrastructure and local capacity to effectively purchase, store, deliver, and use quality essential medicines.
Health Care Financing
MSH helps governments and NGOs assess their current financial situation and systems, understand service costs, and develop initiatives to use existing funds more effectively and generate additional revenue—all with the goal of supporting a nation’s health priorities.
MSH has developed proven methods for rapidly strengthening the analysis and use of existing health data—normally at the province, district, and facility levels—without revising existing recording and reporting requirements. With an emphasis on learning through action, district teams undertake assessments of health services, identify gaps in performance, and design solutions to support better decision-making and, therefore, better management of improved services.
MSH has worked closely with the Health Metrics Network of the WHO to develop a comprehensive approach for enhancing the performance of health information systems and data by employing a practical, strategic planning process that can be carried out by national working groups.