ICT Development Team Lead

Job Description

Information and Communications Technology (ICT) is part of the Corporate Support Practice Group (CSPG) which provides policy advice, operational support, and transactional services to UNOPS offices. ICT is responsible for the overall design, implementation and maintenance of the ICT Infrastructure and business process tools of the organisation. ICT is comprised of four units including: ICT Development, ICT Enterprise Reporting and ICT Services.

The ICT Development team develops and maintains in-house tools and applications driven by the business needs of UNOPS practices. These are tools like GPRS, Glocon, Leads, Global leave, HQCPC, UNWebBuy and many more. The team is physically represented in two locations, HQ Copenhagen and in Bangkok office.

The ICT Development Team Lead (Bangkok) reports directly to the ICT Development Manager, who provides general guidance and supervision. The Team Leader is:

• A manager of human resources, who supervises the staff in the team and promotes collaboration across the global ICT development team;
• A point of liaison with customers to understand their business needs and to design for them appropriate ICT solutions that fulfil their needs,
• A technical leader of software development projects carried out in-house or using external contractors, following scrum software development and project management best practices; and

Summary of key results:

1. ICT Development Strategy
2. Human Resource Management
3. Business Partnership
4. ICT Development
5. Knowledge Management and Innovation

ICT Development Strategy

• Identify key relationships between business drivers, business units, business processes, business reforms, and information and business systems requirements.
• Assist the ICT Development Manager to establish the annual work plan, providing input on performance measurements, standards and expected results.
• Assist the ICT Development Manager to monitor work progress and ensure desired results are achieved.
• Recommend to the ICT Development Manager courses of action to align operations with evolving business and client needs.
• Assist the ICT Development Manager to monitor services provided by the team for efficiency/efficacy.
• Develop team work plans in alignment with ICT Strategy, review project proposals, prioritise projects and track progress.

Human Resource Management

• Manage the Bangkok team’s work plan by defining priorities of the projects and resource allocation.
• Supervise staff in the team; assign tasks to the staff depending on their technical skills and knowledge. Exercise control of all staffing issues within the Bangkok ICT Development Team, as required by the project demands, including recruitment, on-boarding and staff performance reviews.
• Promote and support a learning culture by empowering individuals and teams to identify critical learning needs and plan/provide easy access to learning opportunities to maintain personnel competency and flexibility.
• Foster a positive work environment, respectful of both men and women, and ensure that the highest standards of conduct are observed.

Business Partnership

• Work with customers in defining and analysing user requirements for software applications.
• Manage application development in the HR domain, specifically: benefits, entitlements, and payroll management.
• Undertake systems-driven process optimisation for HR management portfolio with Global Shared Service Centre (GSSC) personnel.
• Foster relationships with business owners and involve them in the activities related to software development life cycle of all projects in the unit.
• Utilise users’ expertise in defining and further refining of business needs, taking into account their opinion in the development of user experience of all ICT solutions.
• Involve users in testing processes to improve the usability of ICT solutions.
• Manage expectations of ICT project stakeholders.

ICT Development

• Participate in the analysis of functional requirements and defining of quality attributes of ICT solutions.
• Identify options for potential solutions and assessing them for both technical and business suitability.
• Plan and execute projects, ensure that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines.
• Oversee implementation of any new systems including data migration.
• Manage the deployment of software upgrades, enhancements and fixes based on release schedules.

Knowledge management and innovation

• Keep up to date with the latest technologies being offered in the information technology industry and undertake specific research and investigations to identify potential benefits for UNOPS.
• Contribute to the development and introduction of innovation to ensure UNOPS is continually incorporating best practice approaches.
• Contribute to the dissemination and sharing of best practices and lessons learned for corporate development planning and knowledge building.

• Demonstrates integrity by modeling the UN’s values and ethical standards.
• Promotes the vision, mission, and strategic goals of UNOPS.
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.
• Treats all people fairly without favouritism.

Functional competencies:

• High level of skill in oral and written communication, consultation, participative decision making and negotiation.
• Exceptional customer service orientation including the ability to quickly build rapport with users to identify and understand needs.
• Ability to lead and manage a diverse group of colleagues to achieve results in a responsible and collaborative manner through clear direction, supervision and modeling behavior.
• Ability to plan and achieve a variety of tasks including priority setting and dealing with a number of issues concurrently.

Education:

• Advanced University degree (Master’s or equivalent) in Information Technology or other relevant related field is required.

• First level university degree (Bachelor’s or equivalent) in combination with additional 2 years of relevant work experience may be accepted in lieu of the Advance university degree requirement.

Certification:

• Professional Scrum Master (PSM) Certification required.
• PRINCE2 Foundation is an asset.

Experience:

• A minimum of 5 years experience in managing ICT development projects with increasing responsibilities, including supervisory experience in a multicultural environment, preferably in an international organization.
• Knowledge of UNOPS policies and systems is an asset.

Language requirements:

• Full working knowledge of English is essential.
• Knowledge of another official UN language is an asset

About the Organization

UNOPS mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Within these three core areas of expertise, UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices in development, humanitarian and peacebuilding contexts, always satisfying or surpassing partner expectations.

We employ more than 6,000 personnel and on behalf of our partners create thousands more work opportunities in local communities. Through our headquarters in Copenhagen, Denmark and a network of offices, we oversee activities in more than 80 countries.