ICT Manager – ICT Infrastructure

  • Mid-level, Long-term consulting assignment
  • Posted on 18 March 2020
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Job Description

Background Information- Job Specific


The United Nations Department of Operational Support, Office of Information and Communications Technology, Operational Support Division (UN DOS-OICT-OSD) is responsible for the delivery of applications that satisfy the requirements of the DOS.

This incumbent would report to the OICT-DOS-Service Operations Service (SOS), located in Valencia. The SOS is in charge of coordinating the hosting in the Enterprise Data Centres of enterprise applications, such as Umoja, iNeed, UniteDocs, etc. It interacts both with application owners for the fulfillment of their requirements, and with the UNGSC for the provision of infr4astructure to this effect.

The incumbent will be part of a team of professionals that have combined decade’s long experience in the UN field missions.

This is a position in UNOPS for supporting projects carried out for or in the United Nations Secretariat. The incumbent of this position will be a personnel of UNOPS under its full responsibility.

Functional Responsibilities:

The incumbent will be responsible for following duties:

  • With a focus on Umoja, the UN Secretariat ERP system, and the existing Service Level Agreement with the UNGSC, as well as existing underpinning contracts with infrastructure and system administration providers, identify, design and implement administration and control processes for the adequate provision of infrastructure services for Umoja within the Enterprise Data Centres.
  • Create requests for service, reports, and tools to measure adequate service provision, uninterrupted service availability, compliance with existing agreements.
  • Respond to any audit observations and recommendations.
  • Measure progress toward implementing process improvements.
  • Develop models for operational tasks that are coordinated across different groups and IT skill/levels in order to improve productivity, service quality and control.
  • Contribute to enhance the monitoring of Umoja components, adherence to KPIs and related to the existing SLAs.

Monitoring and Progress Controls

  • ICT’s service management processes implemented must be able to adapt to changes in expectations, architecture, technology and tools.
  • ICT service management processes should be evaluated in terms of maturity and continuous service improvement as part of the service lifecycle.
  • Operations of Umoja must achieve the highest level of availability given the application’s criticality.
  • Reports to Senior Management and Business Owners must be produced promptly.
  • Demand must be addressed in a timely manner, and Capacity management must be prepared well in advance to ensure no lack of resources for the correct functioning of Umoja.

Education/Experience/Language Requirements:


  • Bachelor’s degree in Information Systems or Computer Science or related areas is required.
  • ITIL certification is required.
  • Knowledge of the Capability Maturity Model Integration (CMMI) is desired.


  • Seven years of experience in large system administration and Data Centre Operations is required.
  • Familiarity with service models such as IT infrastructure Library (ITIL) to map out how different areas of operational expertise should work together to deliver high/quality services is required.
  • General knowledge of Asset management systems, Service Level Agreements, Release, Demand, Capacity and Change Management processes, as well as IT Quality models is an asset.


  • Proficiency in oral and written English is a requirement;
  • Knowledge of another official UN language is an advantage.

Contract type/level and duration

  • Contract type: Individual Contractor Agreement (ICA)
  • Contract level: Local Individual Contractor Agreement ( L-ICA 10)
  • Contract duration: Open-ended (renewable subject to funds availability and satisfactory performance)

For more details about the ICA contractual modality, please follow this link:

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

About the Organization

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information Sustainable Development Cluster (SDC)

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations. The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies. The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

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