ICT Officer - South Sudan

  • Entry-level, Full-time staff position
  • Posted on 6 February 2019
  • South Sudan
  • Closing on 28 February 2019
  • Current

Job Description

Role & Responsibilities

Responsible for the Information and Communication Technology (ICT) of the country programme including Juba base and field locations.

Project Overview

Multi-sector relief programme including: provision of Primary Health Care, Nutrition, Health and Hygiene Promotion, Water and Sanitation and NFI & Emergency Shelter distributions across fixed and emergency response locations throughout South Sudan.

Workplace & Conditions

Field based position in Country Programme South Sudan. Take a look at Medair’s work in South Sudan.

Starting Date / Initial Contract Details

As soon as possible. Full time, 12 to 24 months.

Key Activity Areas

ICT Management

  • Provide ICT hardware and software support to all project locations by:
    • Imaging and repairing laptops as required.
    • Maintaining printers and other peripherals in good working order.
    • Troubleshooting problems with hardware and software, finding quick and cost-effective solutions that is suitable for the context.
  • Monitor and develop the in-country ICT Strategy, ensuring it remains relevant and applicable to the local context.
  • Develop the in-country ICT Policy, in line with the Global Support Offices (GSO) ICT Policy and in consultation with the field management team.
  • Support the management of ICT related assets through budgeting, procurement and tracking.
  • Ensure all laptops are correctly and appropriately configured with the necessary software.
  • Authorise technical specifications, purchase and implementation of ICT equipment in line with the project budgets, and in consultation with the field management team and both GSO ICT and Logistics Department.


  • Support and capacity build staff with knowledge of ICT basics.
  • Provide appropriate ICT training for Medair staff, through one-to-one coaching and taught sessions. This may include basic introduction to Windows and Office Applications and basic troubleshooting.
  • Train staff on the systems used within Medair; ensuring accurate data entry and the importance of flow of information.
  • Support staff in understanding and the functionality of Medair systems.
  • Working closely with the ICT Focal Points in the field to support them and provide guidance when necessary.

Communication Equipment

  • Hardware knowledge including laptops, printers, network routers, switches.
  • Advanced knowledge of Windows Operating System (7 and 10) and Microsoft Office Applications: Word, Excel, Outlook.
  • Information Management; data collection and analysis.
  • Knowledge of Google Docs.
  • Microsoft Office Applications.
  • Project Management experience.

Team Spiritual Life

  • Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts.
  • Work, live, and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
  • Encouraged to join and contribute to Medair’s international prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.


  • Technical degree in a relevant subject.
  • Strong working knowledge of English (spoken and written).

Experience / Competencies

  • Experienced in ICT Infrastructure development, processes and information flow.
  • 2+ years in ICT.
  • NGO experience.
  • Work experience in Information Technology, preferably in an NGO setting.
  • Capacity to work under pressure and manage personal stress levels.
  • Can prioritise work to meet deadlines.
  • Commitment to best practice.
  • Attention to detail.
  • Creative, open-minded, flexible, self-learner.
  • Able to cope with basic living conditions in the field and during field trips.

Before you apply

Please ensure you are fully aware of the:

  1. Medair organisational values.
  2. Profiles and benefits package provided for Internationally Recruited Staff (IRS).
  3. Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).

Application Process

To apply, go to the ”Current Vacancies” page then:

  1. apply for this vacancy (or another position that matches your profile), or
  2. apply for a Medair ROC (where we can try and match your competencies to our vacancy needs).

Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed.

About the Organization


Medair is a humanitarian organisation inspired by Christian faith to relieve human suffering in some of the world’s most remote and devastated places. We bring relief and recovery to people in crisis, regardless of race, creed or nationality. As signatories of the Red Cross Code of Conduct, we believe that aid should be given to everyone who is in need, regardless of political, social or religious viewpoint. We save lives in emergencies and then stay to help people recover from crisis with dignity—working side by side with communities to leave a lasting impact. We provide a range of emergency relief and recovery services: health care and nutrition; safe water, sanitation, and hygiene; shelter and infrastructure.

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