In Country Operations Manager, Nauru Support Services

Apply by 5 May 2018
Senior-level , Full-time staff position
Posted on 6 April 2018

Job Description

ProjectThe Nauru Support Services (NSS), funded by DFAT and managed by Palladium provides on the ground services for long term DFAT Aid Program deployees and short term consultants and advisers. These services include the management of housing, house security, house maintenance, asset management, vehicle fleet management and vehicle maintenance as well as other ad hoc services for DFAT including procurement, freight and logistics. The project also provides mobilisation and demobilisation support to deployees and DFAT personnel as and when required. The Nauru project team consists of one expatriate In Country Operations Manager, and 60-80 local staff in administration, maintenance, cleaning, gardening and security positions.

The position of In-Country Operations Manager will play a pivotal role in monitoring and managing the quality and effectiveness of services provided. The role will be field based full time in Nauru, requiring the person to travel regularly to the deployee properties on island and to the local sub-contracted organisations.

The position’s responsibilities include:
* Maintaining overview of the type and volume of NSS work and support the Head Office Operations Support (Sydney based) to prioritise the tasks;
* Managing and overseeing freight and logistics activities related to the program on Nauru;
* Visiting leased residential accommodation covered by the Deployee contract and carry out inspections for condition and services;
* Regularly monitoring conditions that may require preventative maintenance and organise these services;
* When appropriate, carrying out maintenance repairs or adjustments, if this represents value for money;
* Communicating with the Deployees as part of maintaining good relations and identifying priorities or constraints;
* Liaising with property owners where repairs required and (in cases where the owner will not agree to the repairs) through the Head Office Operations Manager contact DFAT for further instructions;
* Taking responsibility for monitoring conditions under which local contractor staff are placed, especially in relation to making sure that resources identified in a subcontract are applied at the service level;
* Monitoring the work, quality and staffing levels of the subcontractors in relation to those agreed in the contracts;
* Overseeing security arrangements including provision of security briefings to Deployees, provision of communications, inspections of residential accommodation, and advice on and where necessary, arrangements for security of where residential accommodation can be obtained;
* Where appropriate, provide advice and guidance to local staff as part of mentoring good practice;
* Ensure work methods, materials and processes do not adversely impact on Nauru’s environment;
* Manage all aspects of supplier payments and local HR matters;
* Monitor the data being used as the basis for reporting to ensure that it accurately reflects the context.

The role requirements include:
* High level time management skills and the proven ability to work effectively and with appropriate skills within a multi-problem environment;
* Significant prior experience working in a remote Pacific context, ideally Nauru;
* Excellent business acumen and financial management skills;
* Strong negotiation skills and ability to diffuse tense situations (political);
* Ability to work independently and as part of a team in a challenging, isolated operating environment;
* An understanding of logistics and freight practices and documentation in both sea freight and air freight;
* A strong understanding of the CPRs;
* Proven capacity to assess the condition of domestic buildings, domestic equipment and services, motor vehicles, security requirements and other related assets and the capacity to advise on the most appropriate and cost effective response;
* Proven high level interpersonal and cross-cultural skills, including working with people from varying backgrounds and expectations;
* Strong cultural understanding of political and community sensitives associated with doing business in Nauru;
* Proven management of between 60-80 local staff;
* Leadership of a program or activity that comprises diverse forms of technical support and personnel from varied professional, cultural and language backgrounds;
* Technical qualifications appropriate to the role;
* Excellent computing skills, particularly MS Word, MS Excel, Outlook, and Skype;
* A strong understanding of Nauru or Pacific development context; and
* Demonstrated commitment to gender equity and HIV mainstreaming.

About the Organization

Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.

For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people's lives.

Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.

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