Information Management Specialist - Iraq

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Erbil, Iraq
Apply by 6 April 2018
Senior-level , Full-time staff position
Posted on 7 March 2018

Job Description

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Under the overall supervision of the Cash Working Group Coordinator, the successful candidate will provide information management support to the Cash Working Group in Iraq at a national level, specifically aimed at increasing the effectiveness of the response.

General Position Summary

Timely and accurate information is integral to successful coordination of humanitarian action. The National Cash Working Group Information Management Specialist is responsible for assisting in the production and dissemination of information on the multi-purpose cash assistance (MPCA) response in Iraq, in order to facilitate delivery and monitoring of assistance, undertake gap analysis and determine priorities. The incumbent will develop and operationalize data standards, train cluster partners as needed, compile data and analyze information relevant to the Cash Working Group response.

Essential Job Responsibilities Strategy & Vision
  • Lead the development, implementation and operationalization of the Cash Working Group strategy for Iraq through effective information management.
  • Identify the relevant information requirements of the Cash Working Group and other key partners, and facilitate information sharing among stakeholders, particularly for coordinating geographic targeting and aggregating beneficiary numbers.
Program Management
  • Provide technical and capacity building support to Cash Working Group partners in the analysis of data as well as visualization. Develop and leverage geographic data for map production and use in geographic information systems (GIS).
  • Develop and/or operationalize country-specific common data standards together with relevant clusters, working groups and OCHA and promote the standards with CWG partners.
  • Compile, aggregate and analyze data and information elements required to produce standardized information products and implement or support data/information collection plans for baseline and context-specific data.
  • Perform other duties as required.

Influence & Representation
  • Support the Cash Working Group in the analysis of processed data and information and perform data quality and consistency control.
  • Train Cash Working Group partners and other key partners on the use of CWG information management products as needed. In addition, train Cash Working Group partners and other key partners on data collection, data analysis, data visualization and protection of sensitive data as needed.
  • Share Cash Working Group data with partner agencies and maintain cluster information management products (website, contact list, activity reporting, operational presence, gap analysis and factsheets) at agreed frequencies and in relevant languages.
  • Regularly engage and represent the Cash Working Group in the Information Management Working Group, feeding back to the CWG as relevant.

  • Ensure compliance with security procedures and policies as determined by country
  • Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning
  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
  • Mercy Corps team members are expected to support all efforts toward accountability, specifically
    to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Reports Directly To: Cash Working Group co-leads and Mercy Corps’ Director

Works Directly With: Cash Working Group co-leads, Cash Working Group partners

Knowledge and Experience
  • Bachelor degree or equivalent in information technology, demography, statistics, social sciences or related area
  • 2-4 years of relevant work experience.
  • Knowledge of the UN system and the humanitarian community, specifically with regards to inter-agency coordination and the humanitarian reform process preferred.
  • Experience in the context of partnership building and collaborative decision-making. Ability to work effectively and harmoniously in a team and in the inter-agency context with colleagues from varied cultures and professional backgrounds.
  • Excellent writing, communication and negotiation skills; ability to prepare clear and concise reports.
  • Proven skills to analyze statistical information.
  • Advanced Excel skills (e.g. pivot tables, functions, etc.).
  • Ability to formulate IM-related technical requirements and operating procedures.
  • Ability to compile and holistically analyze diverse datasets.
  • Experience with handling confidential data and demonstrated understanding of different data collection methodologies.
  • Demonstrated gender awareness and gender sensitivity.
  • Excellent knowledge of English
  • Experience developing and building information management platforms.
  • Knowledge of relevant multi-purpose cash assistance guidelines, standards and indicators is desirable.
  • Training for Information Management in Emergencies or equivalent training programs is desirable.
  • Experience in website design / content management (Drupal) is desirable, Experience using Survey CTO and experience with other relevant software such as ActivityInfo, Adobe Illustrator, Tableau, Power BI, KoBo, ODK and ArcGIS, is desirable.
Success Factors

Contributes to results through research and analysis

  • Assess performance of the humanitarian response to identify success factors and incorporates best practices into response mechanisms
  • Monitor and evaluate humanitarian response in order to bridge the gaps in coordination and information management
  • Build Strategic Partnerships

Maintains a network of contacts

  • Maintain an established network of contacts and build effective partnerships with wider humanitarian counterparts, for well-coordinated humanitarian response and sound information management
  • Analyze and select materials for strengthening strategic alliances with partners and stakeholders
  • Research potential information management solutions for internal use, and partners, and report back in a timely, succinct and appropriate fashion
  • Organize and prioritize work schedule to meet partner needs and deadlines

Fundamental knowledge of own discipline

  • Understand and apply fundamental concepts and principles of a professional discipline or technical specialty relating to the position
  • Possess knowledge of organizational policies and procedures relating to information management at INGOs/UN agencies.
  • Strive to keep job knowledge up-to-date through self-directed study and other means of learning
  • Demonstrate good knowledge of information technology and applies it in work assignments
Living Conditions / Environmental Conditions

This position is based in Erbil, Iraq and is unaccompanied. The location is eligible for hardship allowance and R&R benefits. Living conditions are in group housing: water, electricity and internet are present with some cuts.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.


About the Organization

Mercy Corps exists to alleviate suffering, poverty and oppression by helping people build secure, productive and just communities. Since 1979, Mercy Corps has provided over $575 million in assistance to 73 nations. The agency's programs currently reach 5 million people in more than 25 countries, including the United States. Mercy Corps is a nonprofit organization with headquarters offices in Portland (Oregon), Seattle (Washington), Washington, DC, and Edinburgh, Scotland. Known for its quick-response, high-impact programs, over 95 percent of the agency's resources are allocated directly to programs that help those in need.

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