STATEMENT OF DUTIES :
The IT Director/System Manager, hereafter referred to as Regional IT DIR/SM, is the USAID/Ukraine Regional Mission’s senior leading expert in information systems, responsible for supervising a team of three in the Information Technology section, within the Executive Office of USAID/Ukraine. The IT DIR/SM is delegated responsibility to provide leadership, direction, guidance, and management oversight to the Information Technology team and has full management responsibility for providing a technological vision through Information Systems Administration, Technology and Information Services Support for the Ukraine Regional Mission and Belarus Country Office, which together comprise approximately with 135 staff.
Reporting to the Regional Supervisory Executive Officer, the IT DIR/SM is directly responsible and accountable for the management and administration of the IT, human, and financial resources, systems analysis, programming, installation, testing, evaluation, monitoring capacity and performance on all platforms, maintaining security, operating systems and application programs. He/she oversees all day-to-day operations and maintenance of the computer and telecommunication systems and equipment, including the management of IT staff who provide support services, software development, and web design to effectively install, operate, troubleshoot and safeguard Local Area Network (LAN) components, which include, but are not limited to, Microsoft Windows network operating systems, various in-house and web-based applications, software and hardware components, telephone systems, and mobile devices. The IT DIR/SM is also the primary implementer of computer systems policies regarding information systems security and computer systems usage and recommends procurement of IT equipment and software. The IT DIR/SM provides back-up support and coaching to the USAID/Moldova Computer Management Specialist, as well as oversees IT Business Process Development projects for Ukraine/Belarus. The Job Holder may be expected to perform work-related travel. The IT DIR/SM Must be available “on-call” after-hours in case of urgent or emergency situations with the IT infrastructure/network.
MAJOR DUTIES AND RESPONSIBILITIES:
1. IT System Management for USAID/Ukraine and Belarus
USAID Mission operations are supported by an IT infrastructure of systems whose security, integrity, confidentiality, and availability is dependent upon support functions by Mission IT, M/CIO and other service providers. The IT DIR/SM is responsible for the accountability, operation, and maintenance of all Mission IT equipment/supplies totaling well over $500,000; maintains the backend processes; plans future technology projects; and in coordination with M/CIO, maintains a seamless infrastructure that supports the attainment of Mission strategic objectives. Specific functions and tasks performed under system administration are, but not limited to: server support; desktop support; mobile device support; virtual desktop interface support; overseeing IT Business Process Development as well as providing backup support when needed; and troubleshooting and service desk application support. Serves as Contracting Officer’s Representative (COR) for IT related service Contracts when needed.
The IT DIR/SM provides expert technical guidance and mentoring to the IT team to ensure successful troubleshooting when providing end user support on all hardware and software platforms; network connectivity problems; performing systems administration functions on all platforms supported (Cisco, Windows Operating Systems, Google Suite/Cloud). These functions include adding, deleting, and modifying user profiles, managing passwords and controlling access rights to directories and files; monitoring network capacity and performance; managing system configuration; installing and upgrading hardware/software; performing/ensuring information system backups to Amazon Web Services (amazon cloud storage) and file restoration procedures; inventorying all software and hardware equipment; prepares reports to AID/W (IRM) and Mission Management as requested/required. Provides first-hand hardware maintenance support for all IT equipment and peripherals by performing diagnostics to determine faulty components, and replaces defective components if they cannot be repaired by the IT staff.
Facilitates the above tasks where possible by designing and implementing programs/scripts to automate systems administrative functions across all platforms. Another systems support emphasis area is the support for USAID Developed Applications and Financial Management Systems where the position works closely with the designated Application Coordinators or other staff within the respective user offices to assist in the implementation andoperation of the various USAID-developed IT applications (WebTA, Phoenix, E2, GLAAS, GHSMA, AIDConnect, etc.)
Provides technical support/supervision and management of all aspects of the Mission Agency Secure Image and Storage Tracking (ASIST) and systems, which involves creating new users, disabling users, granting user access to ASIST folders and Cabinets performs any ASIST administration tasks as requested by the Controller / Contracting Office.
Maintains constant liaison with the Office of Information Management (IRM) in AID/W and Dept. of State relative to developments in Agency automation strategy and their potential impact on the Mission’s automation program. Coordinates Mission information resources management requirements and initiatives with IRM, FM, EXO and other pertinent offices.
2. Information System Security
Manages and ensures adequate network security by coordinating with the Agency ISSO, Mission ISSO and IRM LAN Security Operations Team. This involves resolving system vulnerabilities which are scanned and reported weekly or on-demand by the Agency ISSO Scanning portal (Nessus). Implementing password change procedures, tracking and managing user accounts, researching virus issues, and more. Provides technical guidance and mentoring to the mission users to ensure users adhere to mission Information Systems Security Awareness and Code of Conduct.
3. Information and Communication Systems Strategic and Change Management
Provides technical guidance to the IT team to successfully develop new configurations to accommodate changes in the network due to Mission staff sizing changes, physical office moves, or other changes in the business/operating environment. This work is done in conjunction with CIO staff, using standard AID-wide hardware/software/network configurations and involves designing the layout of networking equipment and wiring to support LAN connections. The IT DIR/SM may be required to interface with vendors when the mission procures new hardware/software, and to deal with shipping, warranty, and maintenance issues.
Responsible for the Change Management process to plan for, implement, and document major changes to the IT infrastructure/network. A Change Management process should be in place to cover technical work that could have a serious impact on the network (i.e., addition of new servers, upgrades to the operating systems, etc) in terms of availability of services or performance. This process ensures that the end users and Mission management are aware of technical work to be done ahead of time and that adequate resources to perform the work are available. A change management plan should also outline the expected results, and include a detailed “back-up plan” in the event the work fails. Participates in and advises Mission working groups that aim to improve business processes and adaptability/learning.
Maintains system documentation defining overall network structure and connectivity; prepare reports documenting the process for resolving specific problems. Prepares reports to client management, as requested, on the status of the computer network weekly, monthly, or quarterly as required; prepares Information Technology budget for Ukraine and Belarus in conjunction with the Regional Supervisory Executive Officer and the Controller. Formulates and establishes policies for IT equipment and servicer use and maintenance in accordance with Agency guidelines.
Supervises the Information Technology team and provides appropriate orientation to USAID-structured on-the-job training, familiarity with system configuration practices and policies and establishing work procedures and processes that support the Agency and Mission standards, procedures and strategic directives. Actively participates in the monitoring of work performance of employees to ensure employees have the appropriate training on current CIO IT policies and industry-best practices and other resources to perform their jobs and to both respond to and resolve employee relations issues expressed by team members. Mentors and develops staff in their work providing appropriate coaching, counseling, direction and resolution, writing and administering performance reviews for skill improvement and recommending relevant training to correct or enhance performance of individual team members. Promptly addresses disciplinary and/or performance problems according to organizational policy. Develops a monitoring system for IT work, and oversees the time and equitable distribution of responsibilities to IT professionals. Ensures sufficient coverage of IT staff during leave or out for training opportunities. Provides primary back-up support and coaching to the USAID/Moldova Computer Management Specialist, requiring periodic TDYs to Chisinau to support significant IT projects or cover during absences.
SUPERVISORY RELATIONSHIP: General guidance, advice, and direction is received from the Regional Supervisory Executive Officer (or designee) who provides general direction and guidance, but the incumbent operates largely independently. Work is reviewed on a periodic basis.
SUPERVISION EXERCISED: The incumbent supervises two Foreign Service National (FSN) staff - one FSN-10 Computer Management Specialist and one FSN-09 Computer Management Assistant. Provides coaching and work guidance when needed to one FSN-10 Computer Management Specialist at USAID/Moldova.
AREA OF CONSIDERATION: Open to All Interested CCN (Cooperating Country National) Candidates.
“Cooperating country” means the country in which the employing USAID Mission is located.
“Cooperating country national” (“CCN”) means an individual who is a cooperating country citizen or a non-cooperating country citizen lawfully admitted for permanent residence in the cooperating country.
NOTE: ALL CCNs MUST HAVE THE REQUIRED WORK AND/OR RESIDENCY PERMITS TO BE ELIGIBLE FOR CONSIDERATION. THE MISSION DOES NOT SPONSOR WORK PERMITS.
PHYSICAL DEMANDS: The work requested does not involve undue physical demands.
POINT OF CONTACT: Completed offers (including all required documents - see section IV below) must be submitted electronically to: firstname.lastname@example.org . When submitting an application, the solicitation number and the title of the position are to be mentioned in the subject line of the email.
II. MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION
Education: Minimum of Bachelor degree (or U.S. equivalent) or higher in Computer or Electronic Engineering, Network\Information Systems Management, Computer Science, or a field relevant to the duties and responsibilities, is required. At least one vendor certification, such as Microsoft Systems Certified Engineer (MCSE), Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), Hewlett-Packard Accredited Installation Specialist (HP AIS), etc, is required.
Prior Work Experience: A minimum of seven years of progressively responsible relevant work experience in computer operations, development and programming, utilization of systems, and IT management of a technical or administrative nature, is required.
Language Proficiency: Level IV (Fluent) of English-language speaking/reading capability. Fluency in both Ukrainian and Russian languages (speaking, writing, and reading) are also required.
CLOSING DATE/TIME: 11/02/2020 at 11:59 p.m. Kyiv Time