Information Technology Officer 1

  • Entry-level
  • Posted on 19 July 2018

Job Description

ESSENTIAL DUTIES: • - Supporting PCs (Windows 7 and Windows 10/ Microsoft Office 2010 / 2013/ 2016 and Office 365). - Ensure Windows and other software is maintained and that patches are promptly applied on computers in the project offices. - Ensure anti-virus software is kept current. - Ensure information is backed up and maintained in accordance with RTI policies and procedures. - Provide user support on hardware, networking and software related issues. - Configuring and troubleshooting laptops / desktops / printers/ scanners. - Assist with maintaining network infrastructure including Internet connections, perimeter equipment, Network switches, Wireless access points, Printers, Cisco IP phones etc. - Assist the IT manager when setting up, maintaining, and supporting the IT infrastructure Supervise the performance of any local IT firms or staff hired to support the project offices. - Ensure compliance with RTI Information Security policies, procedures and standards and train other project staff on IT policy. - Assist with the integration, deployment and support of appropriate Integrated Communication Technologies into GAPP Program activities. - Assist with ITS Equipment Management and Tracking. - Any other duties as assigned by the immediate Supervisor
EDUCATION, EXPERIENCE AND SKILLS • A Bachelor•s degree in Information Technology, Information Systems, Computer Science with 2 years of related working experience in a busy work environment • A Master•s degree with 1 one year•s experience is an added advantage • Microsoft, Cisco Trainings and programming knowledge is advantageous. • User Training experience highly desired. • Proficient in Microsoft Office 2010, 2013, 2016 Office 365 and Windows 7 / Windows 10 in a domain environment. • Ability to troubleshoot common hardware, software and network issues. • Ability to meet deadlines and adjust to fast changing priorities. • Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head. • Ability to quickly gain new skills and knowledge when faced with new challenges. • Flexibility to work outside of normal hours sometimes • Dependability, reliability and high integrity

About the Organization

IDG Governance & Economic Development

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