Job Description
Responsibilities
Established in 1951, IOM is a related organization of the United Nations, and as the leading UN agency in the field of migration, IOM works closely with governmental, intergovernmental and non- governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all.
Operational in Indonesia for more than 40 years, IOM Indonesia is working on a wide range of activities in partnership with the Government of Indonesia, civil society, private sector actors, migrants and communities. IOM Indonesia is engaged in several thematic areas, including: Counter-Trafficking (CT), Labour Mobility and Social Inclusion (LMI), Disasters, Climate and Resilience (DCR), Immigration and Border Governance (IBG), Refugee Care, Migration Health, Migration Governance, and Resettlement and Voluntary Returns.
IOM Indonesia aims to improve the quality of care for refugees and asylum seekers referred to IOM by the Government of Indonesia according to applicable international humanitarian and human rights standards. IOM also contributes to the increased protection of vulnerable subgroups of displaced persons, such as unaccompanied migrant children (UMCs), victims of sexual and gender-based violence, pregnant women, and the elderly, among others, through the establishment of referral mechanisms involving the active participation of specialized state and non-state service providers.
Under the direct supervision and management of Senior Programme Associate (Refugee Care) in Medan and overall supervision of National Programme Officer in Medan, the incumbent will work in close coordination with the Programme Associate (Refugee Care) based in Medan. The incumbent will be responsible for providing support for day-to day implementation of Refugee Care activities in Medan.
Qualifications
Responsibilities and Accountabilities Under the guidance of the National Migration Health Officer in Batam, participate in the implementation of the Migration Health Unit programme, particularly in organizing events.
- Under the guidance of the Senior Programme Associate (Refugee Care) in Medan, participate in the implementation of the Refugee Care unit programme, particularly in organizing events.
- Provide support for the day-to-day implementation of programme activities in coordination with the Refugee Care Unit in Medan.
- Co-facilitate general/non-clinical counselling sessions under the direction and supervision of the Refugee Care Unit.
- To facilitate professional development, participate in the comprehensive case management process, guided and supervised by the Refugee Care Team.
- Maintain documentation and record-keeping for training sessions, meetings, and other Refugee Care Unit initiatives.
- Support the Refugee Care Unit in the collection and maintenance of data related to mental health and psychosocial support.
- Provide assistance in protection-related activities, including awareness sessions and protection cadre meetings.
- Provide assistance in the distribution and response management of Freshdesk tickets within the Complaints and Feedback Mechanism (CFM).
- Provide support to the AVRR and the associated movement procedures.
- Work closely with the education team to support school visits, coordinate with Principals, and participate in parent meetings aimed at enhancing student learning outcomes.
- Undertake any other related duties as may be assigned.
EDUCATION
- Enrolled in the final academic year of a first university degree programme (minimum undergraduate school) in Public health, Medical health, Psychology, Social Welfare, Social Work, Education, or a related field from an accredited academic institution; or
- Enrolled in a second university degree (graduate school/equivalent); or
- Have graduated with a university degree within one year of graduation.
EXPERIENCE Relevant professional or volunteer experience with civil society organizations, volunteer groups is an advantage.
SKILLS • Excellence computer skills (word processing, spreadsheet, database, email exchange, Microsoft Office (Word, Excel, Access), SPSS);
• Flexible and open to learning new experiences
• Good interpersonal, networking, and communication skills
• Ability to work effectively and harmoniously with colleagues from varied culture and professional backgrounds
• Ability to write clear and concise report.
LANGUAGES For this position, fluency in English and Bahasa Indonesia is required (oral and written).
Required Competencies
IOM’s competency framework can be found at
this link. Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
- Depending on experience and location, interns are granted a small monthly stipend to help offset costs. Interns benefiting from an internship allowance or scholarship granted by his/her university or other sponsoring body that includes financial remuneration or credits for coursework will not be eligible for the stipend.
- IOM covers Interns against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the assignment. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Interns are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
- IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
For further information and other job postings, you are welcome to visit our website: I
OM Careers and Job Vacancies
Closing Date : 23 November 2025
