International Human Resources Manager

  • Posted on 7 May 2019

Job Description

Position Summary:

Creative Associates seeks an International Human Resources (HR) Manager to provide a wide range of HR services to Expatriates, Third Country Nationals (TCNs), Host Country Nationals (HCNs) and headquarters staff employed by Creative. In support of Creative’s mission and the strategy and objectives of its HR Division, the incumbent is responsible for enhancement and successful execution of full life cycle HR support to field staff from program start-up, onboarding, employee relations, recruitment, benefits and compensation support, HR compliance, HRIS, and performance management programs for identified staff.

Expected Outcomes:

  • Creative’s business model relies on strong field expertise at all points in the business process to facilitate its development work and counts HR as a strategic and operational ally in this model. A recognized leader and diagnostician representing HQ HR and Field HR matters, with a record of hands-on support to Chiefs of Party (COPs), field HR staff, and others.
  • The International HR Manager serves as the primary (but not sole) link between field-based international programs, and Creative’s HQ HR. A credible link between headquarters human resources and project staff in, or supporting from HQ, all field all human resource activities including policy, procedures and protocols.
  • The Manager will work to standardize all aspects of the field HR program to the extent appropriate, within the scope of new and existing projects, and with consideration for a wide range of cultural norms and expectations. Full and intentional compliance with all applicable Corporate, Client and Governmental regulations.
  • The Manager role at Creative is both strategic and hands-on. Creative therefore expects its managers to work at the detail and process level as required, while identifying strategic opportunities at the proposal, maintenance and close-down stages of the project lifecycle.

Reporting & Supervision:

The International Human Resources Manager reports to the Senior Director, HR Operations, and collaborates closely with all HR team members. The International HR Manager will supervise 2-3 field based Regional HR Managers.

The International Human Resources Manager works closely and collaboratively with HQ and Field project staff and others and leads project or Division-specific initiatives.

Primary Responsibilities:

  • Recommends, personnel policies and procedures for field-based personnel, based on legal frame of host country and company policies;
  • Works closely with Global HR on the creation of employment agreements and addendums for expatriates, consistent with contract/project-specific terms, typically under the auspices of USAID;
  • Delivers pre-deployment training of all field expatriate employees.
  • Serves as a principal contact for field expatriate employees, providing follow up on all employment related issues;
  • Provides guidance on disciplinary actions and coordinates the termination and departure process for field expatriate employees. Advises field offices in the handling of layoffs, staff reduction, terminations of local employees and the handling of local employee relations issues;
  • Provides guidance on the Project HCN Manuals that are used to govern local employees; ensures all systems remain current with updated local employment code;
  • Assists field managers with interpretation of labor laws in various countries regarding employment agreements and contract language. Coordinate with local and country counsel when necessary and ensure compliance by Creative contracts and agreements. Interaction and coordination with the Field Operations Unit is expected;
  • Reviews HCN/local hire agreements, monitoring concerns/issues which could contradict or interfere with HQ policies, including severance packages;
  • Keeps abreast of legislation impacting international human resources and monitors field compliance;
  • Assists with recruiting to fill open field positions;
  • Analyzes issues and trends affecting field human resources activities, communicates and addresses them;
  • Ensures Field HR start-ups, Operations, and Close-downs are handled in compliant, pro-active and HR-sensitive ways;
  • Serves as a service point for Level One and Level Two employee relations issues; conducts investigations; provides leadership and counsel to Field HR and other project staff on employee relations issues;
  • Ensures proper creation, maintenance and dissemination of all Project- or Field employment agreements and amendments, in conjunction with recruitment collaborative;
  • Designs, develops, implements, and monitors processes and systems for ensuring compliance with relevant policies and labor laws;
  • Conducts exit interviews; and
  • Supports COP efforts to supervise field HR activities.

Required Skills & Qualifications:

  • A minimum of seven to eight (7-8) years of management experience in international Human Resources management;
  • Bachelor’s degree in Human Resources Management, Business administration or related field;
  • Understanding of international development purposes, approaches and players preferred;
  • Knowledge of USAID, Department of Defense, and other U.S. Government funding agency employment rules and expectations strongly preferred;
  • Proven capability to work collaboratively in a multi-cultural business environment required;
  • Strong and demonstrated organization skills;
  • Demonstrated ability to collaboratively lead and contribute to complex projects and day-to-day activities;
  • Ability and willingness to travel internationally as needed;
  • Excellent written and verbal communication skills required;
  • Ability and willingness to maintain confidential and sensitive information; and
  • Strong commitment to client service and collaboration, and prior success communicating departmental and divisional issues to diverse audiences.

Desired Skills & Qualifications:

  • Advanced degree in Human Resources or a closely related field and/or GPHR certification;
  • Foreign language proficiently in Spanish, French, Arabic or other languages;
  • Knowledge of federal and state employment laws and statutes;
  • Familiarity with international education, security and development, conflict and post-conflict and/or democracy and governance;
  • Work experience abroad, preferably in the international development arena; and
  • Membership, active duty, and/or leadership role in human resource and/or international development focused professional associations.

About the Organization

Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, democratic development and post-crisis stabilization. Based in Washington, D.C., Creative has a field presence in more than 25 countries with a strong client portfolio that includes the U.S. Agency for International Development and the State Department, among others. Since its founding in 1977, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike.

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