IT Systems Associate

Brindisi, Puglia, Italy
Apply by 27 July 2018
Mid-level , Full-time staff position
Posted on 13 June 2018

Job Description

Background Information - Job-specific

*** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO POSSESS THE ITALIAN NATIONALITY OR A VALID RESIDENCE AND WORK PERMIT IN ITALY ARE ELIGIBLE FOR CONSIDERATION ***


The United Nations Department of Field Support, Information and Communications Technology Division (UN DFSICTD) is responsible for the delivery of applications that satisfy the requirements of the Departments of Peacekeeping Operations and Field Support (DPKO/DFS) missions as well as Special Political Missions (SPMs).

DFS has implemented a range of systems to address the principal requirements of peacekeeping operations and to support and enhance the processes DFS undertakes.

UNOPS has been requested to assist in the implementation of this activity.

Under the overall supervision of UNOPS DFS Global Programme Manager, the incumbent will work under Chief, Platform Support Unit or a designated officer and responsible for providing support on Umoja Access Layer.

Functional Responsibilities

Within delegated authority, the IT Systems Associate will be responsible for the following duties: (These duties are not all inclusive nor are all duties carried out by all IT Systems Associate.)

Service delivery coordination:

  • Coordinate and prioritize the Access Layer team activities
  • Plan maintenance activities and ensure that they are performed accordingly
  • Perform capacity management for the access layer environment
  • Coordinate implementation/upgrade initiatives
  • Ensure that the needed reports are produced
  • Ensure that documentation is updated and accurate
  • Manage team members availability during duty hours

Access Layer Administration:

  • Install, configure and maintain XenApp supporting infrastructure
  • Install, configure and maintain the XenApp farm.
  • Install, configure and maintain Citrix licensing service.
  • Obtain and load licensing files into Citrix licensing service.
  • Install, configure and maintain Remote Desktop Licensing server.
  • Maintain and patch the virtual disks for XenApp servers
  • Initial configuration and publishing of applications.
  • Reconfiguration of existing applications.
  • Assignment of applications to user accounts.
  • Monitor the amount of storage space allocated to web and database server and ensure enough space is available to create or extend databases.
  • Configure event monitoring with Edgesight.

NetScaler Administration:

  • Install, configure and Maintain NetScalers
  • Configure Load balancing, content switching, etc.
  • Perform periodic High Availability tests
  • Initiate request for public and private IP, SSL certificates and firewall rules.
  • Configure monitoring for the Netscalers

Operations:

  • Elaborate and review procedures for T1 and T2 operations and support.
  • Liaise with support vendors
  • Provide advice to clients regarding UNGSC standards and workflow processes
  • This position includes duty officer responsibilities according to internal schedule.
  • Perform other duties as required

Competencies
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground. Education/Experience/Language requirements
Education/Certifications:

  • High school diploma or equivalent is required. Achievement of Engineering or Bachelor level degree is desirable.

Experience:

Required:

• At least 6 years of experience in systems administration and maintenance.

• At least 1 year of Netscaler or Xenapp administration is required.

• Experience in coordinating team members to accomplish given task is required.

• Experience in drafting technical documents.

• Possession of ITIL Foundation certification.

• Possession of PRINCE2 Foundation certification.

• Ability to grasp complex concepts, logical and analytical approach to solving problems.


Desirable:

    • Certification in Netscaler or XenApp is desirable.

• Brokering and administering enterprise scale hybrid cloud (Azure and/or AWS) is an asset.

• VMware Certified Professional (VCP-DCV) certification is desirable.

• AWS or Azure cloud related certifications are desirable.

• ITIL intermediate level certification is an advantage.

Language Requirements:
  • Fluency in written and oral English is required. Knowledge of another United Nations official language is an advantage.
Contract type, level and duration
Contract type: Local Individual Contractor Agreement (LICA)
Contract level: LICA 6
Contract duration: Until 30 June 2019 (renewable subject to funds availability and satisfactory performance)





For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Considerations
  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information - UNOPS

UNOPS mission is to help people build better lives and countries achieve sustainable development.

UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

UNOPS vision is a world where people can live full lives supported by appropriate, sustainable and resilient infrastructure, and by the efficient and transparent use of public resources in procurement and project management.

With over 8,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, where they need it. By implementing around 1,000 projects for our partners at any given time, UNOPS makes significant contributions to results on the ground, often in the most challenging environments.

Background information- ECR

Based in Geneva, the Europe and Central Asia Regional Office (ECR) supports UNOPS offices throughout the region through: management, financial and programmatic oversight of global and country-specific portfolios, clusters and operations centres, including hosting services; fund and management advisory services; project implementation; procuring goods and services; and managing human resources.

ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.

ECR strategy is to:

  • Strengthen UNOPS role in operationalizing the Sustainable Development Goals with particular emphasis on health, environment and economic development.
  • Position UNOPS in the Balkan sub-region, the Caucasus and Central Asia.
  • Strengthen the implementation of ECR global and regional programmes, with revitalized partnerships in infrastructure, procurement and project management.

ECR operates global portfolios from offices in Geneva, Brussels and New York, and country-specific programmes from its operations and project centres located in Eastern Europe and Central Asian countries.

Background Information - Development Group Cluster

Based in the New York, the UNOPS Development Group Cluster supports diverse partners with their peacebuilding, humanitarian and development operations. For example, within the United Nations Development Programme, the Cluster works with the Bureau for Policy and Programme Support and the Office of South-South Cooperation.

The cluster also supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations in the delivery of project management and implementation services

About the Organization

Background Information - UNOPS

UNOPS mission is to help people build better lives and countries achieve sustainable development.

UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

UNOPS vision is a world where people can live full lives supported by appropriate, sustainable and resilient infrastructure, and by the efficient and transparent use of public resources in procurement and project management.

Background information- ECR

Based in Geneva, the Europe and Central Asia Regional Office (ECR) supports UNOPS offices throughout the region through: management, financial and programmatic oversight of global and country-specific portfolios, clusters and operations centres, including hosting services; fund and management advisory services; project implementation; procuring goods and services; and managing human resources.

ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.

ECR strategy is to:

  • Strengthen UNOPS role in operationalizing the Sustainable Development Goals with particular emphasis on health, environment and economic development.
  • Position UNOPS in the Balkan sub-region, the Caucasus and Central Asia.
  • Strengthen the implementation of ECR global and regional programmes, with revitalized partnerships in infrastructure, procurement and project management.

ECR operates global portfolios from offices in Geneva, Brussels and New York, and country-specific programmes from its operations and project centres located in Eastern Europe and Central Asian countries.

Background Information - Development Group Cluster

Based in the New York, the UNOPS Development Group Cluster supports diverse partners with their peacebuilding, humanitarian and development operations. For example, within the United Nations Development Programme, the Cluster works with the Bureau for Policy and Programme Support and the Office of South-South Cooperation.

The cluster also supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations in the delivery of project management and implementation services

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