Knowledge Management and Communications (KMC) Specialist

  • Mid-level, Full-time staff position
  • Posted on 25 July 2018

Job Description


The Monitoring, Evaluation, Research and Learning (MERL) activity supports United States Agency for International Development (USAID)/South Africa’s Health Office by working collaboratively with the members of the office to achieve their overall goals by creatively finding innovative solutions, supplement their existing staff capacity and complement, and as appropriate enhance capacity in performance management; evaluation and research; and systematic collaboration, continuous learning and adaptive management.

As one of the principal agencies responsible for the implementation of the President’s Emergency Plan for AIDS Relief (PEPFAR), USAID shares the Government of South Africa’s and PEPFAR’s strategic focus that utilizes quality epidemiologic results and budget data to ensure accountability, learn from experience, gain efficiencies, and maximize impact on the TB and HIV epidemics. This approach hinges on continually collecting and analyzing high quality data and using these data to strategically focus resources, improve implementing partner management, and replicate best practices and efficient interventions.

By bolstering MERL capacity, this activity seeks to support USAID’s Bilateral Health Office to meet MERL objectives for its HIV and TB programs and ultimately to achieve results across its specific health areas. In leading the MERL activity, the Panagora Group seeks to flexibly and rapidly respond to USAID’s needs as they arise by working with a wide array of South African consultants and institutions that are creative problem solvers specializing in many aspects of monitoring, evaluation, research and learning.

Principal Duties and Responsibilities 

  • Support the MERL team in developing a variety of knowledge products associated with supporting USAID’s MERL initiatives
  • Design, develop, and facilitate effective collaboration opportunities within Panagora, and between and among the USAID/South Africa’s Health Office and its partners
  • Compile and finalize reports and format content for learning and dissemination events, e.g., webinars, PowerPoint, workshops, etc.
  • Work with the MERL team to identify, strengthen and add value to existing communication and knowledge management practices and processes in support of USAID/South Africa’s Health Office.
  • Proactively identify opportunities for learning and collaboration
  • Support other tasks as the MERL team and Health Office requests
  • Develop Knowledge Management/Communications scopes of work and manage external surge support as needed.


  • BA or Master’s degree in communications, knowledge management, public health, international development, or related field
  • Minimum of 5 years of experience in knowledge management and communications, experience working in public health, and/or USAID-funded projects strongly preferred
  • Experience promoting and maintaining an international project or company brand; experience with USAID branding preferred
  • Experience maintaining a database of photos, documents, and training materials
  • Experience collaborating effectively via email, conference call, and other communication channels with colleagues in various geographic locations
  • Excellent command of the English language (verbal and written) with a proven ability to rewrite technical information for non-experts
  • Proven organizational and management skills, ability to work independently and in teams in a multi-cultural context
  • Proven ability to meet tight deadlines and juggle numerous projects simultaneously in a fast-paced environment
  • Demonstrate good judgment, possesses sensitivity and understanding of how messaging impacts diverse audiences
  • Excellent computer skills in a full range of software, including: MS Office (Word, Excel, Outlook, PowerPoint), Adobe Creative Suite, Infographic Progras and/or other graphics programs.

Duration of the MERL Activity: August 2018 to May 31, 2021, with possibility of a 2-year extension.

Location: This will be a full-time position based in Pretoria, South Africa. 

About the Organization

The Panagora Group is a rapidly expanding woman-owned small business providing novel solutions in health, development and learning globally. Panagora Group believes that focusing on novel and integrated approaches to health and development will yield the best long-term results. Panagora Group is establishing a new office in Pretoria, South Africa and is looking for creative, results-focused self-starters who can deliver under pressure and work collaboratively as a team.

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