Knowledge Management (KM) Technical Advisor (Temporary)

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Population Services International
Washington, DC, District of Columbia, United States
Apply by 4 August 2018
Mid-level , Short-term contract assignment
Posted on 5 July 2018

Job Description

Temporary Knowledge Management Technical Advisor

Based in Washington, DC or any remote location

Up to 50% international travel

Reports to Knowledge Manager

Who we are

With over 45 years of experience, working in over 60 countries, Population Services International (PSI) is the world’s leading non-profit social marketing organization. PSI is reimagining healthcare, by putting the consumer at the center, and wherever possible – bringing care to the front door. We are working to fix market failures, shape future health markets and shift policy and funding to better support consumer empowered healthcare.

There are over 8,000 “PSIers” around the world. We are a diverse group of entrepreneurial development professionals with a wide range of backgrounds and experience. All with unique skills that we bring to the critically important work that we do.

Join us!

We are looking for dynamic candidates with expertise in knowledge management and significant global health program management experience for the Temporary Knowledge Management (KM) Technical Advisor. As a member of the newly created Knowledge Management department, the KM Technical Advisor will support the creation, implementation and adoption of processes that enable knowledge capture, real-time collaboration, problem solving and organizational learning across PSI Global. KM’s mandate is to establish an active learning culture while making measurable progress in breaking down silos and increasing operational efficiency.

PSI’s Knowledge Management Department is responsible for:

  1. Ensuring that learning is routinely derived from PSI’s programmatic and evidence activities and is appropriately packaged in line with PSI’s strategic priorities to shape market systems, shift policy and funding and strengthen global capacity to deliver improved consumer empowered health care.
  2. Establishing an active learning culture to ensure that strategic learning is rapidly promoted throughout the organization to accelerate progress towards the achievement of strategic plan objectives.
  3. Promoting relevant knowledge products amongst PSI’s thought leaders to ensure evidence based learning is systematically used to influence external communities of practice to accelerate progress towards consumer empowered healthcare.

To achieve this vision, we are looking for a Temporary Knowledge Management (KM) Technical Advisor to support rolling out the knowledge management strategy across the global network. The KM Technical Advisor will have wide ranging responsibilities, work with PSI staff at all levels both in Washington and overseas and report to the Knowledge Manager. This temporary position is full-time for six months and includes the potential to convert to a permanent position based on strategic departmental needs and employee performance.

The position will focus on the implementation of KM and change management to help PSI achieve desired improvements in health and development outcomes, including increasing demand for family planning (FP) and satisfaction with modern contraception; ending preventable child and maternal deaths (EPCMD); achieving and maintaining an AIDS-Free Generation (AFG); and achieving a malaria-free world.

Sound like you? Read on.

Your contribution

RESPONSIBILITIES: This position is responsible for supporting the knowledge management department’s function (of overseeing the strategic vision and implementation of best practices in knowledge management) across the global PSI network through both on-the-ground and remote support. PSI refers to on-the-ground support as Short-Term Technical Assistance (STTA).

The KM Technical Advisor is responsible for ensuring smooth and timely flow of work. Duties include, but are not limited to the following:

  • Provide technical leadership in KM design and implementation
  • Liaise with PSI’s technical, country and regional teams to ensure integrated KM approach across existing programs and geographies
  • Provide effective short term technical assistance (STTA) in KM to PSI’s country offices to support a consistent KM approach across a range of country and regional programs
  • Work with global technical and country office teams to test and determine best strategies
  • Develop appropriate tools for KM design, implementation and other technical components as necessary
  • Facilitate KM workshops around to build PSI’s capacity across health areas
  • Strengthen PSI’s leadership in knowledge management by writing bid proposals in partnership with New Business Development (NBD)
  • Work closely with various teams — Knowledge Management, Evidence, IT, External Relations and Communications (ERC), Thought Leadership and New Business Development NBD) — to ensure user-friendly and wide dissemination of lessons learned in KM, program design and proposal design
  • Develop, present and share case studies of PSI’s work in KM internally and externally — globally and at national level to donors, relevant government agencies, KM communities of practice and others to create a public good from PSI’s learnings

What are we looking for?

The basics

  • You have a Master’s degree in public health, knowledge management, communication, behavioral or social sciences, human development, or a related field
  • You have 5+ years’ experience in the design and/or implementation of KM programs across health areas
  • You have designed, implemented and evaluated KM programs with demonstrated health impact
  • You have experience providing KM technical direction to projects, strategically designing programs, and determining effective ways to measure and evaluate implementation and impact
  • You have demonstrated thought leadership in the field of KM and are comfortable writing about and presenting your work
  • You have used multi-disciplinary approaches to design and implement KM programs or brought inter-disciplinary teams together to take on a challenge
  • You have experience engaging beneficiaries in intervention design and development
  • You are willing to travel approximately 75% during the life of the program
  • You have experience working with USAID, Gates Foundation, DfID and other international donors
  • Excellent written and oral communications skills
  • Excellent organizational and administrative skills with strong attention to detail and timeliness
  • Proven ability to develop routines to manage large workloads and organize work efficiently
  • Readiness to interact with a variety of people and assume diverse duties and tasks
  • Advanced computer skills with strong Office 365 skills (and other Office 365 applications)
  • At least 5 years of experience living or working in a developing country is highly preferred
  • Fluency in English required; French, Spanish and/or Portuguese fluency a plus
  • References will be required

Successful candidates will be customer service oriented, exhibit excellent communication and interpersonal skills; have proven problem solving ability; be able to work efficiently and quickly under pressure; be able to prioritize and perform multiple tasks; and have the ability to work with minimal supervision and follow through on assignments. Preference will be given to candidates with demonstrated experience in international health and development issues, and technology innovation.

What would get us excited?

  • A Strategist and an Innovator. You are creative, innovative and a strategic thinker. You are open to new thinking and processes and are eager to find ways to make them work. You are intrigued by the challenge of bringing together complementary disciplines and new thinking in practical ways.
  • Strong Technical Leadership. You believe in the power of behavior change, and have worked on both large and small projects that have used this approach with demonstrated impact. You possess strong technical skills and deep knowledge in KM that you can and have applied across different health areas. You have solid understanding of quality standards in KM and can hold your own in a room with other specialists in this area, diplomatically defending unconventional approaches to longstanding problems.
  • Health Area Experience. You have experience applying KM to a specific health area and have deeper knowledge in HIV, Family Planning, NCDs, WASH or Malaria.
  • Natural Collaborator. You enjoy working with others and will persist even when the going gets tough. You work to inspire a shared vision for knowledge management. You have successfully helped previous colleagues learn, grow and thrive in their work.
  • Mind for Process Improvement. You bring awareness and commitment to doing work effectively and efficiently. You see a way to streamline or improve a process and who won’t hesitate to share your ideas for how to get the whole team on board to make it happen.


  • Exempt

Submit applications by 8/10/2018

N.B. PSI will not consider work visa sponsorship for this position [subject to legal eligibility requirements].

*Due to high volume of applications, only finalists will be contacted. Curious about your status? Please log into your iCIMS account to find out.

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.


About the Organization

About PSI: PSI is a leading global health organization with programs targeting malaria, child survival, HIV and reproductive health. Working in partnership within the public and private sectors, and harnessing the power of the markets, PSI provides life-saving products, clinical services and behavior change communications that empower the world's most vulnerable populations, in over 65 countries to lead healthier lives. Over 150 staff in the Washington D.C headquarters, 100 overseas expatriate staff and almost 8,000 local staff work to execute PSI’s critical and innovative programs worldwide. Health Impact and Donors: PSI has a unique focus on measurable health impact much like successful corporations measure profitability. Measuring the results of PSI’s health interventions isn’t as simple as counting lives saved. PSI employs an entire team of researchers to continuously evaluate PSI performance against evidence-based objectives and verifiable indicators. Such strict measurement of PSI performance is what sets the organization apart from others in the field and feeds into the design of innovative, targeted and cost-effective interventions. By utilizing the DALY (Disability Adjusted Life Year) system, PSI estimates that in 2009 alone, its programs directly prevented more than 156,000 HIV infections, 2.6 million unintended pregnancies, almost 150,000 deaths from malaria and diarrhea and 19 million malaria episodes. In addition, roughly 25,000 patients were treated for TB. With a focus on decentralized management and local experts, innovative programs and successful benchmarking, PSI is proud of its long term commitment to serve those most in need. PSI is supported by several major donors including: governments of the United States, United Kingdom, Germany and the Netherlands; the Global Fund, various United Nations agencies, private foundations, corporations and individuals. Areas of PSI focus: HIV: PSI has HIV programs in over 60 countries around the world. Interventions, which include social marketing of HIV products and services and targeted HIV communications, are based upon a commitment to produce measurable health impact and an emphasis upon rigorous research and evaluation. Although condom social marketing and targeted communications remain the cornerstones of PSI's work to address the HIV pandemic, country programs also implement an increasingly comprehensive range of interventions in response to the changing needs of specific country contexts and populations. PSI is increasingly implementing innovations such as male circumcision services and targeted communications for concurrent sexual partnerships and injection drug use interventions. TB: Tuberculosis (TB) is a curable and preventable illness, yet it remains a major cause of death worldwide. It is one of the biggest killers of women of reproductive age and the most common cause of death among people living with HIV/AIDS. PSI provides a variety of innovative TB and TB/HIV-related services, engaging private providers in diagnosis and treatment and integrating HIV counseling and testing with TB services. It also creates innovative behavior change communications campaigns to increase awareness of TB and TB/HIV and to promote healthy behaviors. Child Survival: Vulnerable children are one of PSI’s most important target groups. According to the WHO, nearly 10 million children under the age of five die each year – more than 1,000 every hour. Tragically, about two-thirds of child deaths are preventable through practical, low-cost interventions. PSI works to improve child survival by helping developing countries address water-borne diseases such as diarrhea, malaria, pneumonia and HIV with prevention and treatment education and products. PSI’s child survival programs improve the health and save the lives of children under five in more than 30 countries. Reproductive Health: In over 30 countries throughout the world PSI empowers women and couples to lead healthier lives by providing access to innovative family planning and maternal health products and services. Every year, there are more than 60 million unintended pregnancies and more than 500,000 women die from pregnancy-related causes. In 2008 alone, PSI prevented an estimated 3.1 million unintended pregnancies and 15,000 maternal deaths, and enabled millions of couples to plan their families. Over the past three decades, PSI has expanded the contraceptive methods in its portfolio from male condoms and oral contraceptives to include injectable contraceptives, intrauterine contraceptive devices (IUD), emergency contraception pills, implants, female condoms, voluntary sterilization, and fertility awareness methods such as the Standard Days Method using Cyclebeads®. PSI’s RH platform has also grown to address maternal mortality through the prevention of post-partum hemorrhage and sepsis, and the prevention of unsafe abortion. Clean Water: Access to clean water is a challenge in almost all of the countries PSI operates in. Increasing awareness of water borne diseases and accessibility to treated water are a core part of PSI’s efforts across its health areas. PSI and its many partners are working together to promote the Safe Water System, a water quality intervention that employs proven, easy-to-use and inexpensive solutions such as household water treatment appropriate for the developing world. Household water treatment and safe storage ensures that each sip of water is safe to drink. Household water treatment can be adopted quickly, inexpensively, at national scale in both development and emergency situations, making an immediate difference on the lives of those who rely on transporting to and storing water in their homes. Malaria: PSI provides malaria control support to national Ministries of Health in over 30 countries worldwide. PSI tailors its malaria control programs to the unique environment in each country and the needs outlined by the Ministry of Health to achieve the Abuja Targets and MDGs. PSI’s malaria control programs include delivery of insecticide treated mosquito nets, pre-packaged malaria treatment, behavior change communications and operational research.

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