Logistics Specialist

  • Posted on 13 February 2020
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Job Description

The Partnership for Supply Chain Management (PFSCM) brings together multiple private sector and non-governmental organizations that are among the most trusted names in supply chain management and international public health and development in the world. PFSCM has been recognized internationally for its work to save lives through stronger public health supply chains; the partnership won two supply chain distinction awards from the European Supply Chain and Logistics Summit in 2010 and was a finalist in the 2012 Supply Chain Innovation Award Competition sponsored by the Council of Supply Chain Management Professionals (CSCMP) and SupplyChainBrain.
The Global Fund to Fight AIDS, Tuberculosis and Malaria is a major financing institution in the fight against these diseases in 140 countries. The Global Fund selected PFSCM to be its primary Procurement Agent for Global Fund principal recipients, under its Pooled Procurement Mechanism aimed at ensuring a cost-effective and efficient procurement process that meets all the Global Fund standards for a Procurement Agent. This service provides support to countries to resolve procurement bottlenecks and supply chain management challenges and to facilitate timely access to pharmaceuticals and other health products.
In addition, PFSCM implements other supply chain management projects with other clients/donors including several developing country governments.

RESPONSIBILITIES The Logistics Specialist is expected to serve as the global logistics expert for a portfolio of assigned countries and utilize logistics expertise for various countries of delivery. The Specialist is responsible for working within the import/export documentation requirements and managing the smooth shipment and delivery of quality-assured, health-related commodities. The Specialist is expected to ensure compliance with PFSCM, funder and/or client, and recipient requirements and is expected to define corrective actions in cases of irregularities.
The Logistics Specialist is responsible for the smooth implementation of daily Third-Party Logistics (3PLs) operations and provides proactive management from goods readiness through last-mile/in-country delivery. Coordinating closely with 3PLs, the Specialist is expected to support the troubleshooting of transport and delivery issues in collaboration with the 4PL Services Subdivision, principal recipients, vendors, and/or funders or clients. The Specialist is expected to provide customer service excellence to all stakeholders. The Specialist is expected to provide regular status updates on shipments and address questions, concerns, and/or change requests that the client or principal recipient may have in coordination with the Sourcing and Client Services Units and/or 4PL Subdivision, the funders/clients, and other stakeholders as needed.
The Logistics Specialist is also responsible for maintaining data accuracy from the point of goods readiness to proof of delivery and confirmation of receipt; and for working with the Sourcing and Client Services Units to ensure the supply chain is established and executed to PFSCM and the funder/client’s key performance indicators (KPIs). PFSCM logistics activities are carried out as per standard operating procedures (SOPs), either in-house SOPs and/or those determined by the funder or client. SPECIFIC RESPONSIBILITIES:

Logistics Administration:
  • Ensure timely logistics execution of international transport of goods into the specific countries (export, shipping lanes etc.), the importation and clearance, and in-country delivery of goods for all categories of products managed by PFSCM.
  • Manage the shipment process, as appropriate per project or category or order, including reviewing shipping documents, creating advanced shipping notifications, issuing pick-up and delivery instructions, shipment monitoring and proof of delivery.
  • Proactively monitor vendor overall performance on a regular basis to ensure necessary export documents are received timely and orders are delivered on time, in full.
  • Proactively identify shipment delay/issues and resolve and/or communicate the issues to management in a timely manner, as needed.
  • Identify consolidation opportunities within a particular order and/or across countries, in coordination with the Sourcing and Client Services Units.
  • Lead the troubleshooting of transport and delivery challenges and define and implement corrective action in case of irregularities.
  • Provide advice for vendors on documents required for the importation of pharmaceuticals and medical supplies in countries of destination, working with the Sourcing and Client Services Units.
  • Act as a liaison with the Sourcing and Client Service Units to ensure smooth progression of required changes to orders.
  • Coordinate team functions and performance as required.
  • Client Relationship Management:
    • Provide proactive customer service while acting as primary point of contact for logistics to principal recipients, clients, 3PLs, vendors, and other stakeholders.
    • On-board 3PLs on importation requirements for portfolio countries and review importation process and communications expectations with PFSCM in coordination with the 4PL Services Subdivision.
    • Work collaboratively with the principal recipients, vendors, internal and external, and partner organizations on logistical issues.
    • Handle all shipment-related incidents; log incidents into PFSCM Incident Management System, provide inputs for incident investigation and contribute to the resolution within incident set timelines.

    • Maintain PFSCM’s country-profiles with the most up-to-date information for each of the assigned portfolio countries with key information on country context/requirements knowledge and expertise including in-country supply chain issues regarding storage and/or delivery of goods.
    • Work closely with 4PL Services and the client to monitor waiver lead time, updating matrix as necessary. Additionally, communicating key changes in waiver lead time and/or process in-country to Logistics Manager for proper escalation.
    • Maintain system-related changes required on planned shipment costs, milestones, and confirmation of delivery in coordination with the 3PLs throughout the shipment management process.
    • Maintain and update ERP system at the order and shipment levels, to ensure internal data accuracy and external reporting are optimal.
    • Adhere to established logistics policies and standard operating procedures; and identify opportunities for continuous improvement.
    • Ensure principal recipients are able to track orders using visibility platform and deliver training as necessary.
    • Provide inputs into final invoicing documentation and approval process in coordination with 4PL Services Subdivision and Finance & Accounting Units.
    • Ensure that country shipping instructions are updated periodically, sharing updates with Sourcing and Client Services Units and vendors as needed.
    • Seek and identify opportunities for improvements in the operational processes and daily activities.
    • Contribute to the development of work-instructions and standard operating procedures.
    • Document and share all relevant information concerning logistics knowledge.
      • Bachelor’s Degree in logistics, transportation, public health, or other related area or equivalent experience.
      • 3+ years’ experience in supply chain operations, transport, or logistics required.
      • Previous client relations or customer service experience required.
      • Experience with ERP or other supply chain management system required.
      • Experience in the international, public health sector is preferred.
      • Previous experience working with international donor agencies, preferred.
      • Experience working in a developing country a plus.
      • Fluency in English is required, other languages (French, Spanish, Portuguese) a plus.
      • Excellent written/verbal communication and interpersonal skills with strong sense of customer service.
      • Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities and work in a team with diverse cultural backgrounds.
      • Solution-oriented with a high sense of quality, attention to detail, accuracy, efficiency and meeting tight deadlines.
      • Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.
      • Ability to manage multiple tasks within tight deadlines and prioritize effectively, while delivering high quality work.
      • Ability to work comfortably with Microsoft Office software, specifically Word, Excel, and PowerPoint.
      • Willingness and availability to travel, and perform other duties as needed.
      • Must be eligible to work in The Netherlands.

      Salary commensurate with experience.

About the Organization

John Snow, Inc., and our nonprofit JSI Research & Training Institute, Inc., are public health management consulting and research organizations dedicated to improving the health of individuals and communities in the US and around the Globe.

JSI's mission is to improve the health of underserved people and communities and to provide a place where people of passion and commitment can pursue this cause.

For over 35 years, JSI and our affiliates have provided high-quality technical and managerial assistance to public health programs worldwide. JSI has implemented projects in 106 countries, and currently operates from eight U.S. and more than 40 international offices, with more than 500 U.S.-based professionals and 1,600 host country staff.

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